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Quality health plans & benefits
Healthier living
Financial well-being
Intelligent solutions
California contact information
Aetna customers with 1 – 50 employees
and their employees
Plan Sponsor Services
Phone: 1-877-249-7235
Choose the following numbers, when prompted, to access
the information you need:
1 Make a payment by phone
2 All other callers
1 Renewals
2 Claims
3 Billing & Enrollment
Billing
For Lockbox information, see customer bill or please
contact the Plan Sponsor Services toll-free number for
more information.
24-hour access to online billing information is available to
you through our eBilling tool at www.aetna.com/employer.
Enrollment
Online access is avaiable 24/7 through our eEnrollment tool
at www.aetna.com/employer.
E-mail: enrollmentsg[email protected]
Aetna
PO Box 24005
Fresno, CA 93779-4005
Aetna Navigator
®
Phone: 1-800-225-3375
Monday – Friday, 7 a.m. – 9 p.m. ET
Choose the following numbers, when prompted, to access
the information you need:
Prompt 1 (Aetna Navigator)
1 Assistance with password or user name
2 Assistance with registration
3 Access assistance
4 All other website technical assistance
Medical
Phone: 1-888-702-3862
For benefit questions or claims inquiries for Aetna HMO plan
Phone: 1-888-802-3862
For benefit questions or claims for Aetna PPO plan,
Aetna Choice
®
plan (MC), Aetna Indemnity plan
Claims address
Aetna
PO Box 14079
Lexington, KY 40512
Dental
Phone: 1-877-238-6200
Claims address
Aetna
PO Box 14094
Lexington, KY 40512-4094
Life
Phone: 1-800-523-5065
Claims address
Aetna Life Insurance
PO Box 14549
Lexington, KY 40512-4549
Pharmacy
Phone: 1-800-AETNA RX or 1-800-238-6279
Enter 0
Prompt 2 (Member or calling on behalf of a member)
Claims address
Aetna Pharmacy Management
PO Box 14024
Lexington, KY 40512-4024
Mail-Order Drug
Phone: 1-888-792-3862
Ordering address
Aetna Rx Home Delivery
PO Box 417019
Kansas City, MO 64179-9892
To track and order Rx refills: www.aetnanavigator.com
Other Programs
Aetna Vision
SM
Discount Program
Phone: 1-800-793-8616
Call for closest eye care provider, or you may use DocFind
®
Informed Health
®
Line
Phone: 1-800-556-1555
24-hour nurse help line
Aetna Behavioral Health
Phone: 1-800-424-5702
Additional information on discount programs and the
DocFind tool can be found on www.aetna.com.
Aetna is the brand name used for products and services provided by one or more of the Aetna group of subsidiary companies.
Those companies include Aetna Health of California Inc., Aetna Dental of California, Inc. and Aetna Life Insurance Company
(Aetna).
www.aetna.com
©2014 Aetna Inc.
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