Q. Where can I update my personal information (e.g., contact info, race, ethnicity, preferred language)?
A. You can update your information by signing into myChart. Select Personal Information from Your Menu. There are
multiple sections which can be edited to allow modifications which will then update your UMMH chart.
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Q. Can I add clinical information/history to my myChart record?
A. Yes. During an appointment PreCheck-In, you can update information such as your address, billing information,
medication, current health issues, and allergies. However, this information is reviewed by a UMass Memorial Health
staff member who does the actual update. This update may not be visible to you in myChart as it will be reviewed
with you by your provider at your next visit. If you want to add information about your health care that took place
someplace other than UMass Memorial Health, you can setup a Personal Health Record in myChart. This feature
allows you to keep your own permanent record of your healthcare. From within your myChart record, select the
Personal Health Record (Lucy) activity on Your Menu.
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Q. Can I add my own picture or pictures of my family members on the proxy profile pics?
A. Yes, you may already see a picture of yourself taken during one of your/your proxy’s UMass Memorial Health visits.
This is used to help our staff identify patients. You can now ADD your own photo which you will see immediately but
will not be added to your UMMH chart until your next visit. Upon check-in, staff will review your submitted photo and
determine if appropriate. This can be done via the PERSONALIZATION activity – be sure to pay attention to the
photograph requirements and Tips for taking a high-quality photograph.
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Q. Can I pay my bill online?
A. Yes, you may pay your bill (or you child’s bill) online via myChart. Sign on to myChart and select the notification in
the center of the page under “You might Want to…”, which alerts you to an outstanding bill OR Select Account Summary
from Your Menu and look for the green PAY button.
Be sure to access your own chart and not your child’s when you are a proxy wanting to pay their bill. Please note if you
are not the guarantor, you may not be able to pay your child’s bill from myChart. You may contact the Billing office 508-
334-1840 or 855-UMASS-MD and they can assist with a modification to your child’s chart which will allow you to pay via
myChart OR you can use our PAY AS GUEST feature.
The PAY AS GUEST feature allows spouses, family members and others to make online patients on behalf of the loved
one without the need for a myChart account. You can find this option on the myChart Log in page or from Your Menu
inside of myChart.
You can also authorize Copay payments during the PreCheck-In for upcoming appointments (your credit card will not be
charged until you present at the appointment).
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