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7. To support all claims You must supply the item’s original purchase
receipt, or alternative written or printed proof of the purchase price.
8. You must supply all original invoices, receipts and reports to the
Appointed Claims Handler ensuring that You keep a copy of the
documents sent.
9. Claims for loss, theft or criminal damage must be reported to the local
police, carrier, tour operator or accommodation manager and a written
report obtained within forty-eight (48) hours of the incident occurring.
10. Claims for damage of items in transit must be reported to the carrier and
a written report obtained within twenty-four (24) hours of You receiving
Your Personal Baggage.
Exclusions applicable to Baggage, Money and Documents Cover
(Please also refer to the General Terms and Conditions applicable to All
Sections A-H on Page 30)
Cover does not extend to:
1. Personal Baggage or Money and Documents totalling more than
$10,000 in any one (1) three hundred and sixty-five (365) day period.
2. Items loaned, hired or entrusted to You.
3. Items left Unattended in a Public Place.
4. Valuables from an unattended motor vehicle.
5. Valuables from Personal Baggage checked in or stowed in the luggage
hold of a Licensed Airplane, Ship or Bus, other storage area.
6. Loss of Personal Baggage stolen from an unattended motor vehicle if the
items have not been locked in the Secure Area.
7. Electrical or mechanical breakdown of items.
8. Wear and tear, or damage or loss caused by moth, vermin, denting,
scratching or any process of dyeing or cleaning.
9. Confiscation or destruction by order of any government or public
authority.
10. Damage to fragile or brittle items unless caused by fire or resulting from
an accident to an aircraft, sea vessel, or motor vehicle.
11. Damage to sports gear and activity equipment while in use.
12. In respect to a Pair or Set of items, we will only be liable for the value of
that part of the Pair or Set which has been lost, stolen, damaged or
destroyed.
13. Shortages, errors, omissions, depreciation in value in respect of Money
and Documents.
14. Loss from hotel rooms unless evidence is available of forcible or violent
means used to gain entry to the room. For example, the hotel has a record
of an unauthorised access card of key being used to enter the room. A
written report from the accommodation manager or local police must be
obtained within forty-eight (48) hours of the incident occurring.
15. Animals or plant life, antiques and historical artefacts, boats or
canoes and their ancillary equipment, bonds, securities, stamps,
coupons, vouchers or documents of any kind other than those within
the definition of Money and Documents, business goods or
specialised equipment relating to a trade or profession, china,
consumable or perishable items, contact or corneal lenses, dentures,
glass, hearing aids, keys, musical instruments, motor vehicles or
accessories, pedal cycles, pictures, photos.