For how long will you remain my nominated pharmacy?
Now Pharmacy will remain your nominated pharmacy until you actively transfer your
nomination to somewhere else.
What happens if my GP gives me a paper prescription?
If you have a paper prescription you should ask your surgery to recreate it as an EPS one and
send it to us. Alternatively, the surgery can fax a copy of it to NHG and also place it in the post
to Now Pharmacy, Unit 15 & 16, Mill Lane Trade Park, Liverpool, L13 4BF
I want to buy a self-test kit, how can I do this?
Certain medical tests can be done simply from the comfort of your own home, rather than
having to make a trip to the GP or hospital. You can buy a selection of test-kits for different
conditions on the app. The test-kit is sent to your home – some will provide you with an
immediate result, while others will require you to send a sample in the post for further
assessment. Results are communicated to you directly. You can also book an in-app video
consultation with a GP to discuss further.
Can I use the Digital GP service when I’m away on holiday or working abroad?
If you’re a UK resident, you can use the service abroad. If a prescription is issued overseas this
will be a cross-border prescription. A cross-border prescription will be sent to you in the app.
It’ll be for a generic medication. You’ll have the option to have a prescription link emailed to
you - this is a secure link and will enable you to print the prescription. You can then take this
into a local pharmacy. The decision to dispense lies with the local pharmacist, NHG has no
authority over this. Within an EEA country the cross-border prescription should be accepted,
outside an EEA country it can be used as an advice note.
How do I leave feedback on my GP consultation and the service?
After your GP appointment, you’ll have the option to rate it and provide comments. You’ll also
be emailed a link to a satisfaction survey. Alternatively, if you’ve any queries about the service
that aren’t answered by these FAQs, the Support Team is available via the in app chat, at
Callsmaybe monitored and/or recorded.
Confidentiality and my personal data
Do I have to enter all of my personal details on the app?
Yes, a prescription, referral or fit note can’t be issued legally without your name, home address,
date of birth, accessible email address and contact phone number. We request that you also
provide your NHS GP details so your medical notes can be forwarded to them to ensure
continuity of care, but this isn’t mandatory.