8
21. Notification of loss or theft of a Card or the compromise of its details or
your PIN or Security Details will be accepted by us from card protection
service organisations and/or the Card Schemes.
22. By reporting a Card and/or a Device as lost, misused or stolen or as
being used, or likely to be used, for a fraudulent or improper purpose,
or where the safety of the Card and/or Device has or may have been
compromised, you will be deemed to have thereby authorised us to
cancel that Card (including any Digital Cards registered or accessed on a
reported Device). The Card and/or Digital Card must not be used again.
If found, your physical Card must be cut in two (through the signature
box, magnetic strip and Chip) for security reasons and returned to
us immediately at the address in the ‘Contacting us’ section of these
Conditions.
23. Except as set out in Condition 24 below, if you notify us without undue
delay that a Transaction was not authorised by you arising from the use
of a lost, misused or stolen Card, or from a failure to keep your Security
Details safe, usually we will refund the amount of the unauthorised
Transaction to you and restore your Account to the state it would have
been in had the unauthorised Transaction not taken place. We will not
have any further liability in this respect. However, if we have reasonable
grounds for suspecting fraud and communicate this to the relevant
national authority we may not refund you.
24. However, you will be liable for the full amount of all unauthorised
Transactions where it is established that you acted fraudulently, or with
gross negligence or intentionally failed to adhere to the following:
• the safekeeping and/or disclosure requirements of your Card, PIN or
any Security Details;
• the security requirements applicable to a Digital Card and/or Device
as set out in the relevant Digital Wallet Agreement, and/or this
Agreement;
• any reasonable security requirements applicable to a Digital Card
and/or Device as set out in the relevant Third Party Agreement and/
or any other agreement relevant to your Card;
• any Transactions were effected as a result of the breach of Condition
6; or
• any Card (including any Digital Card) is used by any other person
outside the terms of this Agreement and who has possession of it
with your consent.
25. In the event of notification by you in accordance with Condition 20
above, you will co-operate with us and the police or other relevant
authority in any investigation and give us and the police or other
relevant authority all information relating to such loss, theft or
disclosure and all reasonable assistance. You authorise us to inform any
appropriate third party of the loss, theft or possible misuse of the Card
and to give them such other information as may be required.
26. If as a result of investigation, we establish that the Transaction claimed
as unauthorised is in fact an authorised Transaction, we may charge
your Account with any amount refunded and re-charge any fees and/or
charges (including interest) that you owe us.
27. If we suspect that a Card is being used improperly or fraudulently or in
breach of the Agreement, or its security has been compromised, we may
take whatever action we consider appropriate, including investigating,
intercepting, refusing or delaying payments to or from your Account
and/or declining to authorise Transactions on the Account for any valid
reason (for example, where we may suspect fraud, money laundering,
terrorism, if we believe we have been provided with incorrect
information or we have concerns about the security of your Account).
We may contact you to satisfy ourselves in relation to the nature of the
Transaction or payment on the Account. We will try to contact you by
SMS Message or as otherwise set out in the `Contacting you’ section of
these Conditions before we take a decision to decline authorisation of a
Transaction or take any of the actions set out in this section. If we contact
you by SMS Message you may be asked to confirm a Transaction or a
payment by sending us an SMS Message in reply. It may not always be
possible for us to contact you before we cancel, block or suspend your
Card or decline a Transaction or take any other necessary steps but we
will do our best to do so. This is done for your protection and we are
not responsible for any loss or damage that might be caused as a result.
You hereby agree and authorise us to take such actions as we deem
necessary, including suspending the Card. You agree that any contact by
us is for the purposes of combating wrongdoing.
The Account
28. The amount of all Transactions will be debited to the Account reducing
the Available Credit. The timing of the debit may vary and may depend
on when we receive the Transaction details, for example when we
receive such details from the Merchant or the Merchant’s bank or, in the
case of a cash withdrawal, when we receive details of the withdrawal.
Transactions (also see Cash Withdrawals)
29. Use of your Card is subject to Transaction and daily limits as set by us,
which may vary from time to time. The Cardholder will be liable to
pay all sums that are charged to the Account in respect of or resulting
from all Transactions including where such Transactions are effected
by phone, Device, mail order, online, PIN, Security Details, signature,
by use of a Safeguard System, by way of a Contactless Transaction or
by using a Digital Wallet, even where such Transactions are effected
or are in breach of these Conditions. When a Transaction is authorised
by your use of your PIN, any Security Details, Safeguard System or
other authentication process, this will be regarded as evidence that
the Transaction was authorised by you. You should therefore check the
amount of every Transaction and that all other details and information
relating to the Transaction are correct before you authorise it. You can
contact us to agree spending limits for using your Card online, subject
to our Transaction and daily limits. Our contact details are set out in
the ‘Contacting us’ section of these Conditions. When requested, if
you are unable to provide your PIN, Security Details or complete any
authentication process, we may decline to authorise the Transaction.
30. Once authorised, a Transaction cannot be subsequently revoked
(whether or not a voucher is signed or PIN verified) as we guarantee
payment. Where you have authorised a Merchant to set up a
continuous payment instruction for a recurring Transaction (for example
a magazine or TV service subscription) on your Account and you wish
to cancel it, you can do so by contacting us up to the last Business
Day before the payment is due to leave your Account. You should also
give written cancellation notice to the Merchant and keep a copy of
the letter. Your Card is automatically enrolled in a card updater service
with the relevant Card Scheme (for example, Visa). This service allows a
participating Merchant to access Card details through the Card Scheme
so they can continue to process a Transaction, recurring or otherwise.
As not all Merchants participate in this service, you should still notify
each Merchant when your Card details or the status of your Account
changes. If you don’t, your Account may or may not still be charged. You
are responsible for making sure the Merchant has your new Card details
to process a Transaction. If you would like to opt out of the card updater
service, please contact us using the details set out in the `Contacting us’
section of these Conditions.
31. You can use a Card and/or a Device to make a Contactless Transaction
without using the Chip and PIN and/or Security Details. Information
about Contactless Transactions (for example monetary limits) are
available on our website at www.aib.ie or by contacting us as set out in
the `Contacting us’ section of these Conditions. When you use your Card
and/or a Device for a Contactless Transaction, where possible, we will
take it that the Transaction was authorised by you.
32.
When you want to make a Transaction online, we may need to confirm
it’s you before the Transaction can be authorised. We’ll do this by using
a Safeguard System and may also use an authentication service. Your
Card is automatically enrolled for a Safeguard System, however the
Cardholder or Authorised User may need to register for an authentication
service. This authentication service will require you to enter your Security
Details to identify you, for example, using an AIB Banking App, or any
other way made available by us. If we ask you to identify yourself and
you can’t or you don’t follow the instructions for the Safeguard System
or the authentication service, we will take it that your Transaction is not
authorised and it will not go ahead.
For this reason, it is important to ensure that the personal information we
hold about the Cardholder and the Authorised User is up-to-date (for
example your mobile phone number and email address).
To find out more about this please go to www.aib.ie/webshopping.
33. When a Funds Transfer is authorised by use of a passcode or any other
authorisation procedure required as part of that service, the successful
use of the passcode or procedure will be taken that the Transaction was
authorised by you.
34. Non-euro Transactions will be converted to euro using the Card Scheme
exchange rate. We have no control over when the Transaction is
processed by the Card Scheme and when the exchange rate is applied.
For most non-euro Transactions, the Card Scheme generally applies
their exchange rate within a few days.
More information on how and when these exchange rates apply is
available on our website www.aib.ie.
For Transactions within the EEA, we provide a comparison by way of
percentage mark-up between (i) our rate which is made up of the
Card Scheme exchange rate for that day in addition to our currency
conversion fee, and (ii) the European Central Bank foreign exchange
rate. This is available on our website www.aib.ie
We may also be required by law to send you information electronically
once you have completed a non-euro Transaction in the EEA in
accordance with the “Contacting you” section.