Affinity Credit Card
Application Form
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Dublin City University has joined with AIB to offer you a special Affinity Credit Card, issued exclusively to Dublin City
University graduates, staff, students and friends of the University.
The DCU Visa Credit Card offers great benefits including:
No annual bank fee
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Up to 56 days interest-free credit
An introductory annual interest rate on purchases and Balance Transfers for 12 months from the date the credit card
account is opened
Contactless payments
Statements carry updates on events and happenings in DCU.
Why choose a DCU Visa Credit Card?
Apart from offering great benefits to you, AIB has undertaken to make a contribution to the University for every account
opened and for every purchase made. So, the more cards and the more transactions, the more DCU benefits at no cost
to you and without disclosing your account details. Funds raised from the bank’s contribution will help resource DCU
initiatives. You can find out more on how we will use the money at http://www.dcu.ie/alumni
Benefits to DCU
The library image – why it was chosen
The John and Aileen O’Reilly Library symbolises the transformation of DCU into a modern, innovative and accessible
university.
This beautiful landmark, designed by Scott Tallon Walker, is a hub of activity for the DCU community representing
knowledge, ideas, student-centred learning and research.
The Library stands at the eastern end of the campus and is balanced at the western end by The Helix Arts Centre giving a
holistic sense of community to the students who study and live here.
This is the DCU of today, a university that you have helped create.
Up to 56 days Interest Free Credit
If you clear your balance in full and on time each month, you will avoid paying interest.
Cash conveniently at hand
At home or abroad, you can rely on your DCU Visa Credit Card along with your PIN (Personal Identification Number) to
obtain cash. Simply visit any ATM or bank where you see the Visa logo.
Please note Fees and charges apply. Please refer to
the Standard European Consumer Credit Information on page 4 of this brochure.
Contactless Payments
The card is enabled for Contactless payments. When the transaction is less than
€50, you can choose to touch and pay where you see the Contactless symbol.
Share the benefits with a second card
You can nominate an additional cardholder who is a family member (defined as a parent, spouse, partner, sibling or child
over 16 years) who normally resides at your address on your AIB DCU Visa Credit Card Account for free.
You’ll have all the convenience of two cards with the peace of mind of a single bill.
All rates are variable. For further information on all fees and charges on the DCU Visa Credit Card please refer to the
Standard European Consumer Credit Information on page 4 of this brochure.
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Notes
1 Government stamp duty of n30 is charged annually per credit card account.
How To Apply
On the following pages you will find Important/Regulatory Information including
Data Protection Notice, the Standard European Consumer Credit Information (SECCI)
and the Terms and Conditions of Use.
AIB strongly recommends that before purchasing this product you review this
Important/Regulatory Information.
If you have any questions, please don’t hesitate to contact us on (01) 6685500 and
we will talk you through it. It’s important that you understand all of the terms and
conditions before taking out your new credit card.
Please complete the enclosed application form and simply hand it in to your
local
AIB branch or post it directly to AIB Card Issuing at:
FREEPOST
PO Box 708
Co Dublin
Identification requirements
In order to comply with legislation to combat money laundering and terrorism financing, we will need to see suitable
documentation to verify both your identity and your current permanent address.
• Proof of Identity: A valid Passport, Driver’s Licence, National Identity Card
Proof of Current Permanent Address (Documents must be no more than 6 months old): Utility Bill, Correspondence
from a Regulated financial institution (insurance/assurance co., bank, building society, credit card co.), Correspondence
from a government department/body.
For postal applications we will require a certified copy of Photographic ID (CERTIFICATION BY: Gardai, Practising Solicitor
or local AIB branch) and two certified copies of address verification.
Note: Please talk to one of our staff at your local AIB branch if you do not possess the documentation outlined above.
The name on your photographic identification must exactly match the name on your proof of address.
We are required by law to collect and verify your Personal Public Service Number (PPSN) or Tax Reference Number (TRN).
This is required by the Central Bank of Ireland’s Central Credit Register for customer identification.
In order to verify your PPSN/TRN you may need to provide us with an original or electronic version (for example, a
PDF or photo) of a document showing your PPSN/TRN and full name. For a full list of acceptable documents and more
information on how to provide it, visit www.aib.ie/ccr or your local AIB Branch.
Lending criteria, terms and conditions apply. Credit facilities are subject to repayment capacity and financial status
and are not available to persons under 18 years of age. Government stamp duty of €30 is charged annually per credit
card account. Allied Irish Banks, p.l.c. is regulated by the Central Bank of Ireland.
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STANDARD EUROPEAN CONSUMER CREDIT INFORMATION
1. Identity and contact details of the creditor/credit intermediary
Creditor
Address
Telephone number
Web address
Allied Irish Banks, p.l.c.
AIB Card Issuing, PO Box 708, Sandyford, Dublin 18
01 6685500
www.aib.ie
2. Description of the main features of the credit product
The type of credit Open ended credit agreement subject to an agreed credit limit.
The total amount of credit
This means the credit limit or
the total sums made available
under the credit agreement.
€1,500
The above figure is a representative figure and may not be your actual credit limit.
The conditions governing the
drawdown
This means how and when you
will obtain the money.
On receipt of your card and Personal Identification Number (PIN) you may use your card to pay for goods
and services purchased from merchants or to withdraw cash within the agreed credit limit which will be
advised to you with your card.
The duration of the credit
agreement
The duration of the credit agreement is indefinite, subject to termination in accordance with the conditions of
the credit agreement.
Instalments and, where
appropriate, the order in which
instalments will be allocated
You will have to pay the following:
A minimum payment of at least 3% or €6.35 if greater must be paid monthly.
Payments received will be deducted from the opening balances on the Account in the following order based on
the portion of the balance representing:
• interest;
• fees from previous Statement;
• cash advances (including cash from a Cash Machine) from previous Statements;
• purchases from previous Statements.
The remainder (if any) will be applied to Transactions on the current Statement in the following order:
• fees;
• cash advances;
• purchases and Balance Transfers; and,
• any other promotional offers.
The total amount you will have
to pay
This means the amount of
borrowed capital plus interest
and possible costs related to
your credit.
€1,606.44
The above figure assumes that you make purchases to the full extent of a €1,500 credit limit, (inclusive of
Government Stamp Duty charge of €30), and you repay in 12 equal monthly repayments and interest rates
remain the same. Interest charged €106.44.
3. Costs of the credit
Different borrowing rates which
apply to the credit agreement
Annual Interest Rates
Purchases 13.09% (variable)
Cash Advances 19.68% (variable)
Introductory rate on Purchases* 3.83% (variable)
Introductory rate on Balance Transfer* 3.83% (variable)
These rates may be subject to change.
*An introductory annual interest rate on purchases and Balance Transfers applies for
12 months from the date your account is opened. After 12 months the interest rate reverts to the annual rate for
purchases applicable to the product at that time.
DCU Visa Credit Card
Information effective from 16th June 2020
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AIB VISA
FX Transactions – Visa Europe Region 1.75% of transaction value
FX Transactions – Visa Rest of World 2.75% of transaction value
Annual Percentage Rate of
Charge (APR)
This is the total cost expressed
as an annual percentage of the
total amount of credit.
The APR is there to help you
compare different offers.
APR 18.4% (variable)*
*The APR is based on a credit limit of €1,500 and includes Government Stamp Duty. This is the highest interest
rate applicable to purchases and does not incorporate the introductory interest rate for the first 12 months.
Is it compulsory, in order to
obtain the credit or to obtain
it on terms and conditions
marketed, to take out
an insurance policy securing
the credit, or
another ancillary service
contract,
If the costs of these services are
not known by the creditor they
are not included in the APR.
No
No
Related costs
Amount of costs for using a
specific means of payment
Transactions performed abroad may be subject to a Currency Conversion Fee as illustrated in the table below.
No Currency Conversion Fees apply on euro transactions.
Any other costs deriving from
the credit agreement
All fees and charges are subject to change.
Government Stamp Duty
Government Stamp Duty of €30 is charged annually per credit card account.
Cash Advance Fee
1.5% of the transaction value or €1.90 whichever is greater. This fee will not apply if your account is in credit for
the full amount of the transaction when it is debited to your account.
Late Payment Fee
Should payment not be made in accordance with the Agreement, a Late Payment Fee of €7.00 will be debited to
the card account.
Over Limit Fee
The Over Limit Fee of €7.00 will apply, the first time your balance exceeds your credit limit in each statement period.
Returned Payment Fee
Should any payment either by cheque or direct debit be returned unpaid, a Returned Payment Fee of €7.00 will be
debited to the account.
Copy Sales Voucher Fee
Should you request a copy of a sales voucher, a €5.00 fee per voucher will be applied to the card account.
Copy Statement Fee
Should you request a copy of a statement, a €4.00 fee per statement will be applied to the card account.
Conditions under which the
above mentioned costs related
to the credit agreement can be
changed
We may alter the aforementioned costs in accordance with the credit agreement from time to time. Alterations will
normally be caused by market conditions, changes in the cost of providing the service, changes in legal or other
requirements affecting us, promotional reasons or any other good reasons.
We will notify you before we alter any costs relating to the credit agreement to
your detriment.
Costs in the case of late
payments
Missing payments could have
severe consequences for you
and make obtaining credit
more difficult.
You may be charged:
Late Payment Fee
Should payment not be made in accordance with the Agreement, a Late Payment Fee
of €7.00 will be debited to the card account.
4. Other important legal aspects
Right of withdrawal
You have the right to withdraw
from the credit agreement
within a period of 14 calendar
days.
Yes
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Early repayment
You have the right to repay the
credit early at any time in full
or partially.
You have the right to repay your card at any time by repaying the outstanding balance on the card and all
outstanding card transactions, fees, charges and interest.
Consultation of a database
The creditor must inform you
immediately and without charge
of the result of a consultation
of a database, if a credit
application is rejected on the
basis of such a consultation.
This does not apply if the
provision of such information
is prohibited by European
Community law or is contrary
to objectives of public policy or
public security.
We will inform you immediately and without charge of the result of a database consultation with a credit reference
agency if your credit application is rejected on the basis of such a consultation.
Right to a draft credit agreement
You have the right, upon request,
to obtain a copy of the draft
credit agreement free of charge.
This provision does not apply
if the creditor is at the time of
the request unwilling to proceed
to the conclusion of the credit
agreement with you.
You have the right, upon request, to a copy of the draft credit agreement free of charge.
5. Additional information in the case of distance marketing of financial services
(a) concerning the creditor
Registration We are regulated as a credit institution by the Central Bank of Ireland of PO Box 559, Dublin 1 and our principal
business is the provision of financial services. Our head office and registered office is at 10 Molesworth Street,
Dublin 2.
We are registered at the Companies Registration Office, Dublin under registration number 24173. Our VAT number
is IE8E86432H.
The supervisory authority Allied Irish Banks, p.l.c. is regulated by the Central Bank of Ireland.
(b) concerning the credit agreement
Exercise of the right of
withdrawal
You have the right to withdraw from your credit agreement with us within 14 days of its conclusion. This can be
done by contacting us by telephone on 01 6685500 or by sending a written note of cancellation to the Manager,
Card Issuing, PO Box 708, Dublin 18 quoting details of the credit agreement. You must repay all capital and
applicable interest within 30 calendar days of the notification of withdrawal.
If you do not exercise your right of withdrawal the terms of this Agreement will continue to apply.
The law taken by the creditor
as a basis for the establishment
of relations with you before the
conclusion of the credit contract
Irish law will govern the establishment of relations with you before the conclusion of the credit agreement.
Clause stipulating the governing
law applicable to the credit
agreement
and/or the competent court
The credit agreement is governed by the laws of Ireland and for the benefit of AIB you submit to the Irish Courts with respect
to any dispute out of or in connection with the credit agreement.
Language regime Information and contractual terms will be supplied in English. With your consent, we intend to communicate in
English during the duration of the credit agreement.
(c) concerning redress
Existence of and access to out-
of-court complaint and redress
mechanism
In the event that you wish to make a complaint you may do so by contacting AIB by telephone or in writing. If you
are still not satisfied and you come within the jurisdiction of the Financial Services and Pensions Ombudsman,
you are entitled to take your complaint to the Financial Services and Pensions Ombudsman, 3rd Floor, Lincoln
House, Lincoln Place, Dublin 2. Further details of our complaints procedures are available on www.aib.ie or may be
obtained by contacting AIB.
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AIB Personal Credit Card
Terms and Conditions of Use effective from 31 January 2021
GENERAL TERMS AND CONDITIONS OF USE
The use of your Card is governed by these terms and conditions
(“Conditions”). When you use your Card you are deemed to have accepted
these Conditions.
Definitions
Account means the Card account kept by us in the name of the Cardholder in
which debits and credits in respect of Transactions are recorded.
Agreement means the agreement between the Cardholder and us for
the opening of an Account and the issue of a Card and incorporates these
Conditions, the Card application form, each Card Carrier, the Digital Wallet
Agreement (as applicable), all fees and charges booklets and schedules and
all other documents that are incorporated into these Conditions or otherwise
become part of our agreement with you.
AIB Banking App means an AIB application which can be downloaded from
a software application distributor(s) and which can be used for authentication
purposes as required when making Transactions, to access banking services
and/or such other uses as we may designate from time to time.
Authorised User shall have the meaning set out in Condition 16.
Available Credit means at any time the unutilised amount of the Credit Limit.
Balance Transfer means the transfer to the Account, with our consent, of an
amount owed on a credit card or store card to another financial institution
(but excludes transfers of debt from existing AIB Cards).
Business Day means a day (other than a Saturday, Sunday or public holiday)
on which we are open for business in Ireland and, where a payment to an
account with another financial services provider is involved, is a day on which
they are also open for business.
Card means any credit card issued by us to the Cardholder or any Authorised
User for the purpose of effecting Transactions on the Account pursuant to
the terms of the Agreement, including any virtual or digital representations
of such Cards registered in a Digital Wallet (a “Digital Card”) and this
incorporates all elements of that Card, including without limitation, the Chip
and Card number. Where the context or provision so requires, reference to
“Card” or “Cards” within these Conditions shall be limited to a physical credit
card.
Card Carrier means the separate confidential mailing slip or cover sent with a
Card, containing instructions regarding its authentication and security.
Cardholder means only the person in whose name the Account is maintained
including their successors and assigns and does not include Authorised Users.
Card Scheme means a scheme governing the issue and use of Cards, for
example Visa, as that Card Scheme or name may change or as we may
replace that Card Scheme from time to time.
Cash Machine means a machine which dispenses cash and/or, in some
cases, receives lodgements and/or performs other banking functions.
Chip means an integrated circuit embedded in a Card.
Conditions means these terms and conditions as amended, extended,
supplemented or replaced from time to time and each one will be referred to
as a ‘Condition’.
Contactless Transaction means a Transaction that is authorised by you
touching the Card or Device against a terminal, generally without the need to
insert your Card. Whether this is available or not depends on the amount of
the Transaction. You may or may not have to use your PIN or Security Details.
Not all terminals can process such Transactions.
Credit Limit means the maximum debit balance that you are allowed to have
outstanding on the Account at any time.
Device means a mobile phone, tablet or other device that a Digital Card has
been registered to or that you use to access a Digital Wallet and/or an AIB
Banking App.
Digital Card shall have the meaning set out within the definition of Card.
Digital Wallet means a digital wallet or any electronic payment system that
your Card has been registered to, which allows you to use your Card or an
electronic record of your Card to carry out Transactions.
Digital Wallet Agreement means any terms and conditions applicable to a
Digital Wallet (as may be amended from time to time) which is either offered
by us or by a third party provider in agreement with us.
EEA means the current members of the European Economic Area as may be
amended from time to time.
Funds Transfer means a transfer of funds either from or to your Card using
a funds transfer service in accordance with the procedures and terms and
conditions of that funds transfer service. When transferring funds from your
Card, the Funds Transfer will be treated as a purchase for the purpose of fees,
charges and interest.
Merchant means any business or individual who accepts payment made
with a Card.
Outstanding Balance means, at any time, the debit balance outstanding on
the Account at that time.
Payee means the receiver of the payment.
Payer means the maker of the payment.
PIN means the secret personal identification number that is used with a Card
as allotted by us and/or subsequently chosen by you.
Safeguard System means a system to aid the secure use of your Card
online, for example, Visa Secure, as such system or name may change or be
replaced from time to time.
Security Details means any security details arising out of any security
procedure that we may require you to follow or use to make an instruction,
confirm your identity or access a Device or certain functionality on that Device
(for example, a password, passcode, access code, security code, or biometric
data (to include but not limited to, voice or a fingerprint)).
SMS Message means a text message sent using a short message service to
or from telecommunication devices that use global system for mobile (GSM)
communication.
Statement means a paper or electronic statement (eStatement) issued by us,
in respect of the Account.
Third Party Agreements means any third party agreements, you are subject
to, which relate to your use of your Card and/or Account as detailed in
Condition 76.
Transaction means a transaction in which a Card is used to obtain goods,
services or cash on credit (including through the use of a Digital Wallet), or to
make or receive a Funds Transfer (and includes all debits and credits made to
the Account pursuant to this Agreement).
“you” and “your” refers to the Cardholder and, unless the context otherwise
requires, any Authorised User.
Any references to “we”; “us”; and our” or “Bank” means Allied Irish Banks,
p.l.c. and this includes our successors and assigns. We are regulated as a
credit institution by the Central Bank of Ireland of PO Box 559, Dublin 1 and
our principal business is the provision of financial services. Our head office
and registered office is at 10 Molesworth Street, Dublin 2. We are registered at
the Companies Registration Office, Dublin under registration number 24173.
In these Conditions where the context so allows, reference to any gender
includes all genders and the singular includes the plural and vice versa.
Your Card
1. Subject to these Conditions, our credit card service allows you to pay
for goods and services purchased from Merchants, to make or receive a
Funds Transfer, or to withdraw cash including cash from Cash Machines
or by any other means where the appropriate Card Scheme logo is
displayed. A Credit Limit is applied and interest is payable after any
relevant interest free period.
2. We have duties under laws concerning money laundering, financing
of terrorism and taxation to ask you, or someone opening an Account
and/or applying for a Card on your behalf, for certain information about
you and/or the person opening the Account for you. Unless we already
have it, you and/or the person opening the Account for you will need
to provide us with information to identify each or any of you and proof
of your permanent address. We may also need documentation to
prove your relationship with the person opening the Account on your
behalf. Your Account may not become active until we have received and
approved these documents.
3. There is a variety of means by which you can authorise Transactions,
these include:
authorisation by means of your Card used in conjunction with your
PIN for point of sale Transactions or Transactions using a Cash
Machine;
authorisation by means of your Card for Transactions by mail, phone,
Device, or online or by use of a Safeguard System (including the use
of your Digital Card through a Digital Wallet);
authorisation by means of your Card and/or Device to effect a
Contactless Transaction, where your Card and/or Device is enabled
to effect Contactless Transactions; and
authorisation by means of your Card and signature.
Looking after your Card, PIN and other Security Details
4. The Card PIN and Security Details must be used in accordance
with these Conditions and any other terms and conditions used in
connection with your Card. Each Card is and remains our property and
may be cancelled, suspended, blocked, recalled or retained by us in
accordance with the provisions of the Agreement.
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5. You must:
sign your Card as soon as you receive it using a ball point pen;
exercise all reasonable care to keep your PIN and Security Details
secret and your Card and any Devices secure at all times;
only use your Card (a) within the Credit Limit, (b) within the period
for which it is stated to be valid and (c) strictly in accordance with the
Agreement;
ensure we have your up to date contact details. For example we
will need details such as your mobile phone number, home phone
number (if applicable), address and e-mail address in order to
confirm your identity to us for certain online Transactions, if needs
be. We may also use these details as set out in the `Contacting
you’ and in the ‘Variation of the Agreement’ sections of these
Conditions. Please tell us immediately if there is a change to any such
details or a change of name, bankers, business, or your address to
which Statements are sent so that we can issue your Statements
in accordance with the ‘Monthly Statements and Payment
Arrangements’ section of these Conditions; and
before you replace or dispose of a Device, you must ensure you
delete any Digital Wallet or AIB Banking App from that Device. You
should also immediately delete any information such as an email or
SMS Message sent or received by you in connection with your Card
or Account. You must not have any reference(s) to or details of your
PIN or any Security Details on your Device.
6. You must not:
let anybody else obtain, know or use your Card, PIN or Security
Details;
disclose your Card number to anyone, except when carrying out a
Transaction or to verify your identity or to register or activate a Card
for use in connection with a Digital Wallet or otherwise, or to report it
lost, misused, stolen or likely to be misused;
write or record in any other manner your PIN or Security Details; or
give your Device to other people or allow others to use it as they may
be able to access or use your Digital Card or AIB Banking App.
Credit Limit
7.
We will set a Credit Limit on the Account. We may, subject to applicable
law or regulation, vary the Credit Limit from time to time. We will notify
you of any such variation. If your Card is used for a Transaction which
would bring the Outstanding Balance in excess of the Credit Limit, we
reserve the right to authorise or decline such Transactions. If we authorise
a Transaction in excess of the Credit Limit currently applying to the
Account, this will not affect the Credit Limit and subsequent Transactions
bringing the Outstanding Balance in excess of the Credit Limit or where
the Credit Limit has been exceeded, may be declined.
8. When you make a Transaction using your Card, the balance on the
Account will usually be increased immediately by the amount of
the Transaction. Sometimes, a Merchant (for example, a self-service
petrol station or hotel) may obtain a specific pre-authorisation for
an amount agreed with you. This pre-authorised amount may not
immediately increase the balance but may reduce your Available Credit.
The pre-authorised amount may only be charged to your Account by
the Merchant in certain circumstances (for example, where you have
obtained goods or services to the value of the pre-authorised amount)
if agreed by you with that Merchant. Once the Merchant instructs us to,
we will remove the pre-authorised amount from your Card as soon as
possible. We recommend that you review your Account details online on
a regular basis. Please contact us if you have any queries as set out in
the ‘Contacting us section.
Restrictions
9. A Card must not be used:
if the Agreement is ended;
after a Card has expired or been reported lost, misused or stolen
or has been cancelled, blocked or suspended or if your Card, your
Security Details or PIN have been compromised in any way;
in respect of a Digital Card, after that Digital Card and/or your
Account relating to that Digital Card has expired or has been
cancelled or suspended or any applicable Device has been
compromised, lost, misused or stolen;
at any Cash Machine abroad in violation of local regulations in that
jurisdiction; or
for any illegal purchase or purpose whatsoever.
10. A request for a Balance Transfer will only be considered where the
other financial institution is within a country where the euro is the
national currency and clearance of the amount owed can be effected
by us by electronic means. Balance Transfers will only be made in euro.
Transfers of amounts owed on existing Cards will be regarded as normal
outstanding balances and not Balance Transfers.
Cash Withdrawals (also see Transactions)
11. Your Card may be used for cash withdrawals, advances made by Card
and cash related Transactions, such as the purchase of cash. A cash
advance fee may also apply and where the Transaction is not done at a
Cash Machine you may also be asked for proof of identity.
12. Cash withdrawals are subject to both Transaction and daily limits. The
Transaction limit can vary between financial institutions and from time
to time. The daily cash limit will be determined by us and may vary from
time to time. Details of the daily cash limit are available by contacting us
as set out in the ‘Contacting Us’ section of these Conditions.
13. We are not obliged to provide Cash Machine facilities at any particular
time and may withdraw or terminate such facilities without notice. We
are not liable for any loss or damage sustained or incurred resulting
from (i) failure to provide any Cash Machine facilities, or (ii) failure or
malfunction of a Cash Machine.
14. A Card may be used outside Ireland subject to any limits or regulations
that may be imposed by the appropriate regulatory authorities in the
relevant jurisdiction(s). These limits and regulations may change from
time to time.
15. Our standard fees apply if you use your Card abroad to transact in
euro. However, we have no control over third parties that might apply
a charge to you for processing the Transaction or who convert the local
currency into euro and charge for doing this. We also have no control
over the rates they may apply. This may result in an amount debited
from the Account that is different from the amount you withdrew. We
do charge for non-euro Transactions as detailed in the fees and charges
booklets available on our website or in branches or by contacting us as
set out in the `Contacting us’ section of these Conditions.
Authorised Users
16. At the request of the Cardholder we may permit the issue of an
additional Card on the Account, together with a separate PIN, for use
by a person nominated by you (an Authorised User”). However, there
is no obligation on us to do so. You may enquire by contacting us as set
out in the ‘Contacting us’ section of these Conditions, as to whether this
facility is available. If we consent to the issue of an additional Card on
the Account, it will be issued subject to these Conditions. The Authorised
User will be bound to observe these Conditions to the extent that they
apply or are relevant (for example Condition 32). It is the responsibility
of the Cardholder to furnish the Authorised User with a copy of
these Conditions and any amendments, extensions or supplemental
conditions that we may notify the Cardholder of from time to time. The
Cardholder must ensure that the Authorised User complies with these
Conditions. The Cardholder is primarily responsible for all Transactions
for which the additional Card on the Account is used, including those
charged to the Account after the additional Card has been returned to
us.
17. We reserve the right to cancel an Authorised User’s Card at any time. If
we do, we will contact the Cardholder beforehand. We can also cancel
any additional Card at any time if the Cardholder contacts us to request
this by contacting us as set out in the ‘Contacting us’ section of these
Conditions, in which case the additional (physical) Card, must be cut in
two (through the signature box, magnetic strip and Chip) for security
reasons, and be returned to us at the address in the ‘Contacting us’
section of these Conditions. How we can contact each other is also set
out in the ‘Contacting us’ section. All applicable Digital Cards related to
the Card must be deleted or deregistered from any applicable Device.
18. By entering into this Agreement, the Cardholder gives us the authority
to pass on information about the Account or Transactions to any
Authorised User by electronic or other means. By accepting an
additional Card an Authorised User authorises us to pass on information
about Transactions effected by use of the additional Card (including any
Digital Cards related to the Card) to the Cardholder by electronic or other
means. However, no amendments to the Account details or variation of
the Credit Limit will be accepted from an Authorised User.
19. The Cardholder is liable for the payment of all Transactions carried out
by an Authorised User regardless of the ability of that Authorised User
or whether they are a minor or not, as if the Transactions had been
personally carried out by the Cardholder.
Loss or misuse
20. You must exercise all reasonable care and take all necessary steps to
ensure the safety of the Card, PIN, Security Details, and any Devices. If
you think someone else knows your PIN or Security Details or if your
Card or any Device is lost, misused, stolen, used, or likely to be used, for
a fraudulent or improper purpose, or you think the safety or use of your
Card and/or Device is or may be in any way compromised, you must
contact us immediately. Our contact details are set out in the ‘Contacting
us’ section of these Conditions. We may request that you confirm the
same in writing to us, but without affecting the validity of any action
taken by us in response to your request.
8
21. Notification of loss or theft of a Card or the compromise of its details or
your PIN or Security Details will be accepted by us from card protection
service organisations and/or the Card Schemes.
22. By reporting a Card and/or a Device as lost, misused or stolen or as
being used, or likely to be used, for a fraudulent or improper purpose,
or where the safety of the Card and/or Device has or may have been
compromised, you will be deemed to have thereby authorised us to
cancel that Card (including any Digital Cards registered or accessed on a
reported Device). The Card and/or Digital Card must not be used again.
If found, your physical Card must be cut in two (through the signature
box, magnetic strip and Chip) for security reasons and returned to
us immediately at the address in the ‘Contacting us’ section of these
Conditions.
23. Except as set out in Condition 24 below, if you notify us without undue
delay that a Transaction was not authorised by you arising from the use
of a lost, misused or stolen Card, or from a failure to keep your Security
Details safe, usually we will refund the amount of the unauthorised
Transaction to you and restore your Account to the state it would have
been in had the unauthorised Transaction not taken place. We will not
have any further liability in this respect. However, if we have reasonable
grounds for suspecting fraud and communicate this to the relevant
national authority we may not refund you.
24. However, you will be liable for the full amount of all unauthorised
Transactions where it is established that you acted fraudulently, or with
gross negligence or intentionally failed to adhere to the following:
the safekeeping and/or disclosure requirements of your Card, PIN or
any Security Details;
the security requirements applicable to a Digital Card and/or Device
as set out in the relevant Digital Wallet Agreement, and/or this
Agreement;
any reasonable security requirements applicable to a Digital Card
and/or Device as set out in the relevant Third Party Agreement and/
or any other agreement relevant to your Card;
any Transactions were effected as a result of the breach of Condition
6; or
any Card (including any Digital Card) is used by any other person
outside the terms of this Agreement and who has possession of it
with your consent.
25. In the event of notification by you in accordance with Condition 20
above, you will co-operate with us and the police or other relevant
authority in any investigation and give us and the police or other
relevant authority all information relating to such loss, theft or
disclosure and all reasonable assistance. You authorise us to inform any
appropriate third party of the loss, theft or possible misuse of the Card
and to give them such other information as may be required.
26. If as a result of investigation, we establish that the Transaction claimed
as unauthorised is in fact an authorised Transaction, we may charge
your Account with any amount refunded and re-charge any fees and/or
charges (including interest) that you owe us.
27. If we suspect that a Card is being used improperly or fraudulently or in
breach of the Agreement, or its security has been compromised, we may
take whatever action we consider appropriate, including investigating,
intercepting, refusing or delaying payments to or from your Account
and/or declining to authorise Transactions on the Account for any valid
reason (for example, where we may suspect fraud, money laundering,
terrorism, if we believe we have been provided with incorrect
information or we have concerns about the security of your Account).
We may contact you to satisfy ourselves in relation to the nature of the
Transaction or payment on the Account. We will try to contact you by
SMS Message or as otherwise set out in the `Contacting you’ section of
these Conditions before we take a decision to decline authorisation of a
Transaction or take any of the actions set out in this section. If we contact
you by SMS Message you may be asked to confirm a Transaction or a
payment by sending us an SMS Message in reply. It may not always be
possible for us to contact you before we cancel, block or suspend your
Card or decline a Transaction or take any other necessary steps but we
will do our best to do so. This is done for your protection and we are
not responsible for any loss or damage that might be caused as a result.
You hereby agree and authorise us to take such actions as we deem
necessary, including suspending the Card. You agree that any contact by
us is for the purposes of combating wrongdoing.
The Account
28. The amount of all Transactions will be debited to the Account reducing
the Available Credit. The timing of the debit may vary and may depend
on when we receive the Transaction details, for example when we
receive such details from the Merchant or the Merchant’s bank or, in the
case of a cash withdrawal, when we receive details of the withdrawal.
Transactions (also see Cash Withdrawals)
29. Use of your Card is subject to Transaction and daily limits as set by us,
which may vary from time to time. The Cardholder will be liable to
pay all sums that are charged to the Account in respect of or resulting
from all Transactions including where such Transactions are effected
by phone, Device, mail order, online, PIN, Security Details, signature,
by use of a Safeguard System, by way of a Contactless Transaction or
by using a Digital Wallet, even where such Transactions are effected
or are in breach of these Conditions. When a Transaction is authorised
by your use of your PIN, any Security Details, Safeguard System or
other authentication process, this will be regarded as evidence that
the Transaction was authorised by you. You should therefore check the
amount of every Transaction and that all other details and information
relating to the Transaction are correct before you authorise it. You can
contact us to agree spending limits for using your Card online, subject
to our Transaction and daily limits. Our contact details are set out in
the ‘Contacting us section of these Conditions. When requested, if
you are unable to provide your PIN, Security Details or complete any
authentication process, we may decline to authorise the Transaction.
30. Once authorised, a Transaction cannot be subsequently revoked
(whether or not a voucher is signed or PIN verified) as we guarantee
payment. Where you have authorised a Merchant to set up a
continuous payment instruction for a recurring Transaction (for example
a magazine or TV service subscription) on your Account and you wish
to cancel it, you can do so by contacting us up to the last Business
Day before the payment is due to leave your Account. You should also
give written cancellation notice to the Merchant and keep a copy of
the letter. Your Card is automatically enrolled in a card updater service
with the relevant Card Scheme (for example, Visa). This service allows a
participating Merchant to access Card details through the Card Scheme
so they can continue to process a Transaction, recurring or otherwise.
As not all Merchants participate in this service, you should still notify
each Merchant when your Card details or the status of your Account
changes. If you don’t, your Account may or may not still be charged. You
are responsible for making sure the Merchant has your new Card details
to process a Transaction. If you would like to opt out of the card updater
service, please contact us using the details set out in the `Contacting us
section of these Conditions.
31. You can use a Card and/or a Device to make a Contactless Transaction
without using the Chip and PIN and/or Security Details. Information
about Contactless Transactions (for example monetary limits) are
available on our website at www.aib.ie or by contacting us as set out in
the `Contacting us’ section of these Conditions. When you use your Card
and/or a Device for a Contactless Transaction, where possible, we will
take it that the Transaction was authorised by you.
32.
When you want to make a Transaction online, we may need to confirm
it’s you before the Transaction can be authorised. We’ll do this by using
a Safeguard System and may also use an authentication service. Your
Card is automatically enrolled for a Safeguard System, however the
Cardholder or Authorised User may need to register for an authentication
service. This authentication service will require you to enter your Security
Details to identify you, for example, using an AIB Banking App, or any
other way made available by us. If we ask you to identify yourself and
you can’t or you don’t follow the instructions for the Safeguard System
or the authentication service, we will take it that your Transaction is not
authorised and it will not go ahead.
For this reason, it is important to ensure that the personal information we
hold about the Cardholder and the Authorised User is up-to-date (for
example your mobile phone number and email address).
To find out more about this please go to www.aib.ie/webshopping.
33. When a Funds Transfer is authorised by use of a passcode or any other
authorisation procedure required as part of that service, the successful
use of the passcode or procedure will be taken that the Transaction was
authorised by you.
34. Non-euro Transactions will be converted to euro using the Card Scheme
exchange rate. We have no control over when the Transaction is
processed by the Card Scheme and when the exchange rate is applied.
For most non-euro Transactions, the Card Scheme generally applies
their exchange rate within a few days.
More information on how and when these exchange rates apply is
available on our website www.aib.ie.
For Transactions within the EEA, we provide a comparison by way of
percentage mark-up between (i) our rate which is made up of the
Card Scheme exchange rate for that day in addition to our currency
conversion fee, and (ii) the European Central Bank foreign exchange
rate. This is available on our website www.aib.ie
We may also be required by law to send you information electronically
once you have completed a non-euro Transaction in the EEA in
accordance with the “Contacting you” section.
9
In addition to the fees, charges (and interest, if applicable) referred to
in Condition 53 you may also be charged a transaction fee by the local
bank which processes the Transaction. For further information you can
contact us using the details set out in the `Contacting us’ section of these
Conditions or visit our website www.aib.ie.
Monthly Statements and Payment Arrangements
35. We will normally issue a Statement monthly to the Cardholder, on a date
which we may decide, containing (a) details of all Transactions debited
and credited to the Account since the previous Statement (or, in the case
of the first Statement, since the opening of the Account), and (b) the
Outstanding Balance (if any) at the date of the Statement, and (c) the
date the minimum payment is due.
36. If a Statement is not received for any month (for example, you move
house and don’t notify us of your new address), or if it cannot be
produced or issued for any reason your responsibilities under this
Agreement still continue. You will be required to make the appropriate
minimum payment by using our online or telephone banking facilities
or by contacting us as set out in the `Contacting us’ section of these
Conditions.
37. The initial monthly payment will fall due within the period chosen on the
Card application form following the first use of the Card. Each month
the Cardholder must make the minimum payment to the Account as
calculated from the Outstanding Balance on the Statement date and
stipulated in the Statement for that month. When setting up a direct
debit the Cardholder may select the minimum payment as any of the
following percentages of the Outstanding Balance: 3%, 5%, 10%, 20%,
25%, 50% (subject to a minimum payment of EUR6.35 if greater) or
100%. The minimum payment for Cardholders who do not pay by direct
debit or have not selected a minimum payment percentage will be
calculated at 3% of the Outstanding Balance shown on your Statement
or EUR6.35, whichever is the greater. Other than when paying by direct
debit, the Cardholder must ensure that the payment is made or sent so
as to reach us at the specified address for payment to be credited to the
Account not later than the payment due date (this is specified in your
Statement). Any payment made will take effect when correctly received
by us and credited to the Account. Personal Premier Visa Card holders
must pay the Outstanding Balance shown on your Statement, in full
and on the indicated payment due date. This payment will be effected
by us initiating a direct debit to the Cardholder’s bank account on or
immediately after the payment due date on the Statement.
38. The method of payment and cut off times by which you make payments
to your Account are detailed below. The processing time differs
depending on the payment method chosen. Payment value will be
given for the Business Day on which the payment instruction is received
by us. The time taken for a payment to be processed may be extended
by a further Business Day for paper initiated payments. Cheque
payments are excluded from the payment timeline outlined below.
Method of Payment Timeframe Business Day
Cut-off Times
Cash payment, AIB account
transfer, AIB Debit Card
payment in AIB Branch
Same
Business Day
Branch closing
time
Payments made via AIB
Phone and Internet Banking
or AIB in-branch Kiosk
Same
Business Day
6pm
Payments made in non-AIB
institutions
Same Business
Day when
received by us
Defined by each
institution
39. If the minimum payment is not paid by the payment due date, we may
decline to authorise Transactions.
40. We may grant, at our discretion, a payment holiday (a period when we
may allow you to defer a payment or payments). Interest will continue
to be charged under Conditions 56 to 59 and the period referred to in
Condition 56 will not be extended.
41. The Cardholder must pay on demand, and in any case, on receiving the
Statement:
any outstanding excess over the Credit Limit;
any arrears; and
the amount of any Transaction made in breach of these Conditions.
42. (a) Should a payment be received by us from you more than 4 Business
Days prior to the payment due date, or in circumstances where the
Cardholder has either set up a new direct debit or amended their
direct debit bank account details and a payment is received more
than 7 Business Days prior to the payment due date, the amount
calculated for payment by direct debit will be reduced by this
amount.
(b) Payments received within 4 Business Days of the payment due date,
or in circumstances where the Cardholder has either set up a new
direct debit or amended their direct debit bank account details and
those payments are received within 7 Business Days of the payment
due date, will not reduce the amount collected by direct debit.
(c) The Cardholder must ensure that funds are available to meet all
payments due on the Account.
43. Funds Transfers are generally treated as payments made to the Account
and therefore, will be reflected in the current amount due for settlement
as required under Condition 37, unless the Merchant has initiated this as
a refund.
44. We reserve the right to debit the Account by the amount of any unpaid
item or any other amount which we are obliged to refund to a third
party for any justifiable reason.
Where an incorrect amount is paid to or from your Card, we may make
any adjustment necessary on your Account. We do not have to contact
you to tell you beforehand. If there are insufficient funds in your Account,
then you will still be responsible for the payment of this amount, to
include any costs or expenses we incur.
Where a payment to your Account is recalled by the paying financial
services provider or is returned by us (for example, due to mistake, fraud
or the operation of any clearing rules), we may reverse that payment
without having to contact you about it.
Where any adjustment has been made to your Account through no fault
of ours, you may have to pay us any fees, charges or interest associated
with doing this and we may take any amount you owe us from your
Account.
45. Without affecting any other right of set off which we may have, if you
have a credit balance on any other account with us (whether due or not
and in any currency), we may use this credit balance to satisfy any sum
due on the Account. We may or may not give prior notification to you
where this is done.
46. The principal purpose of the Account is to provide you with access
to credit. Although it is possible to operate the Account with a credit
balance, at all times, we reserve the right to reject or return any
Transactions which create or increase credit balances. For as long as
there is a credit balance on your Account, this balance is repayable to
you at your request to the extent permissible by law.
Electronic Statements (eStatements)
47. This section only applies to those customers who receive eStatements.
You can find more information about your eStatements in the terms and
conditions for AIB Phone and Internet Banking available on our website
www.aib.ie.
48. The format of an eStatement varies from a paper based Statement and,
in particular, you will not receive a ‘bank giro’ form.
49. We may at our discretion, at any time and for any reason (including
arrears on the Account), suspend your access to eStatements during
which time you will receive paper Statements via post. Such suspension
may be caused by circumstances beyond our control.
Queries and Disputes
50. You should carefully examine all Statements and any other Account
information received or accessed by you and immediately report any
disputed Transactions, errors or omissions to us. We recommend that
you review your Account details online on a regular basis. In the event
you have a query concerning a Transaction on your Account please
contact us immediately. Our contact details are set out in the ‘Contacting
us’ section of these Conditions.
51. (a) You must notify us without undue delay on becoming aware of any
unauthorised Transaction on your Account. Where you are not liable
under Condition 24 and you notify us without undue delay we will
refund you the amount of any payment debited to your Account
which was not authorised by you and restore your Account to the
state it would have been in had the Transaction not taken place.
We will consider that there has been undue delay in this regard if
you fail to notify us within 60 days of the date of the unauthorised
Transaction being debited to your Account. If you do not notify us
within 13 months of the date of the unauthorised Transaction being
debited to your Account this will always be undue delay.
(b) Where the Payer’s bank and the Payee’s bank are both located in
the EEA and you contact us within 8 weeks from when the funds are
debited, we will refund you within 10 Business Days of your request,
where you can show us that:
(i) your authorisation did not specify the exact amount of the
Transaction when the authorisation was made; and
(ii) the amount of the Transaction exceeded the amount that
you could reasonably have expected taking into account your
previous spending pattern.
If you make a claim for such a refund you must provide to us all relevant
information requested by us. For the purpose of computing the 10
Business Day period referred to within this Condition your request
will only be deemed to have been made when you provide all such
10
information. If we dispute your right to a refund we will advise you of
our reasons. If you are not satisfied with our reasons you may make
a complaint in accordance with the complaints procedures detailed
in the ‘Complaints’ section. For the avoidance of doubt, you have no
right of refund under this Condition above where you have given us
direct permission to carry out the Transaction, and where applicable,
where the information on the future Transaction was provided or made
available to you at least 4 weeks before the Transaction.
(c) Where the Payer’s bank and the Payee’s bank are both located in
the EEA and where a Transaction was not executed by us or was
incorrectly executed by us, or late executed by us, we will refund you
and where applicable restore your Account to the position it would
have been in had the non-executed or incorrectly executed or late
executed Transaction not taken place provided:
(i) there is no undue delay on your part in notifying us of an
incorrectly executed or non-executed or late executed
Transaction; and
(ii) none of the events detailed in Condition 90 (i) prevented us from
making the Transaction.
Regardless of the issue of liability, where you notify us of an incorrectly
executed Transaction we will make immediate efforts to trace the
defective Transaction. If as a result of our investigation we establish that
the Transaction was correctly executed, we reserve the right to charge
your Account with our relevant charges, fees and interest.
52. Where the Payee’s bank is located outside the EEA and you wish to
dispute a Transaction you must notify us immediately or at least within
60 days of the Transaction being debited to your Account.
You have no right of refund if:
(a) you have given your consent to execute the Transaction directly to
the payment service provider; and
(b) where applicable, information on the future Transaction was
provided or made available to you at least 4 weeks before the due
date by the payment service provider or by the Payee.
Fees, Charges and Interest
53. All fees, charges and interest payable in connection with the Account
will be the Cardholder’s liability and will be debited to the Account in
accordance with the following arrangements:
all fees payable on the Account are outlined in our schedule of fees
and charges relevant to your Account type for the time being in force,
as detailed in the fees and charges booklets available on our website
www.aib.ie or in branches or by contacting us as set out in the
`Contacting us’ section of these Conditions; and
all stamp duties and government levies payable in respect of the
Account are your liability and will be collected by us by debit of
the Account. Should you close your Account before the date of
collection all these amounts owing by you will be debited at closure
and be payable by you. In addition, you may also be subject to fees
and charges related to the use of a Digital Wallet or other services
connected to the use of your Card under the Third Party Agreements.
You are solely responsible for the payment of these fees and charges.
54. Where a Card is used to obtain a cash advance, a cash advance fee will
apply as notified to you from time to time in the schedule of fees and
charges relevant to your Account type for the time being in force. In all
cases, the cash advance fee will be debited to the Account on the date
of the cash advance and will appear in your next Statement.
55. Separate charges may be incurred and debited to the Account and
will be advised to you from time to time. These can be in respect of
late payments, returned payments, copy Statements, copy vouchers or
operating in excess of your Credit Limit. These charges will be advised
to you in writing on the opening of the Account and will be published in
our schedule of fees and charges relevant to your Account type for the
time being in force. We will ensure that the charges conform to any scale
or amounts that may be set under any law, regulation or other order.
We may, from time to time, make changes to and/or introduce new
fees, charges and interest rates. How and when we will make any such
changes is set out in the `Variation of the Agreement’ section.
Interest
56. Interest will not be charged if you pay the full Outstanding Balance
shown on your current Statement by the payment due date shown
on the Statement and additionally you have paid the full Outstanding
Balance shown on your previous Statement by the payment due date
shown on that Statement. The interest rate for purchases and cash
advances being applied to an Account will be notified to you on the
Statement. We calculate interest using the interest rate as at the date
of your Statement, and interest is calculated using the average daily
balance since the date of your previous Statement.
57. If the full Outstanding Balance shown on your Statement is not repaid
by the payment due date shown on your Statement, interest is charged
on the full balance from the date the Transaction was debited to the
Account, as shown on your Statement, until full repayment is credited to
the Account. Interest on Balance Transfer transactions will be charged
from the date the transaction was debited to the Account until full
repayment is made.
58. Subject to Condition 56 above, interest will be payable on all amounts
owing to us on the Account. Interest will accrue on a daily basis at the
current rate advised to you (which is a variable rate). Where a demand
has been made or judgment sought for amounts you owe to us, interest
will continue to accrue. Interest will be charged to the Account monthly.
In respect of Transactions, interest will accrue and be charged from the
date it is debited to your Account (this appears on your Statement as the
posting date) to the date full payment is received and credited to the
Account. Where a part payment is made, interest will continue to accrue
and be charged on the remaining balance up to and including the date
of the next Statement, when the interest for the period will be debited
to the Account. If you pay the full balance on your current Statement but
have not paid the full balance on your previous Statement you will be
charged interest. Interest will be calculated on the amount unpaid on
your previous Statement.
59. Payments received will be deducted from the opening balances on
the Account in the following order based on the portion of the balance
representing:
• interest;
fees from previous Statement;
cash advances (including cash from a Cash Machine) from previous
Statement; and
purchases from previous Statements.
The remainder (if any) will be applied to Transactions on the current
Statement in the following order:
• fees;
cash advances;
purchases and Balance Transfers; and
any other promotional offers.
Annual Percentage Rate of Charge
60. The annual percentage rate of charge (APR) applied to the Account
is designed to measure the total cost of credit to the Cardholder and
will be advised to the Cardholder on the opening of the Account. We
may vary the APR at any time. A variation will normally be caused by
market conditions, changes in the cost of providing the service, including
variations in the prevailing ECB and market rates, changes in legal or
other requirements affecting us, promotional reasons or any other good
reason.
Any variation in the purchase interest rate will result in a change in
the APR. If we vary the purchase interest rate (and consequently the
APR) we will notify the Cardholder of the variation and also of the
corresponding change in the purchase interest rate in accordance
with the `Variation of the Agreement’ section of these Conditions. On
receiving such notification, the Cardholder may end the Agreement and
cancel the Card(s) in accordance with Condition 64.
This Condition is applicable to the AIB ‘be’ credit card only.
61.
Account Clock means the record of the number of months an Account
has performed in an Assessment Period without reverting to zero.
Assessment Period means a period of up to twelve consecutive months
during which the performance of the Account is reviewed in accordance
with Condition 60.
We offer regular users who meet certain conditions an incentive
purchase interest rate. Cardolders whose spending volumes are
sufficiently high and who do not incur two or more penalty fees (in
accordance with Condition 62) will be charged the lower purchase
interest rate. Other Cardholders will be charged the higher purchase
interest rate.
The purchase interest rate applying to purchases on an Account will be
determined in accordance with the following rules:
Rule 1: The introductory purchase interest rate will apply for the first 12
months to the Accounts of new AIB credit Cardholders only. At the end
of that 12 months either Rule 4 or Rule 5, and Rule 6 will apply.
Rule 2: For the Accounts of existing AIB credit Cardholders the higher
purchase interest rate will apply from the opening of the Account and
the Account will be assessed on a monthly basis in accordance with
Rules 7 to 9.
Rule 3: Balance Transfers will be subject to interest charges in the same
way as other outstanding balances. The total sum of Balance Transfers
must not exceed EUR5,000.
Rule 4: If after the first 12 months
the total amount of purchases made equals or exceeds EUR5,000 (or
11
such other amount as we may notify Cardholders from time to time),
and
less than two penalty fees have been incurred, the purchase interest
rate will change to the lower purchase interest rate.
Rule 5: If after the first 12 months
the total amount of purchases made is less than EUR5,000 (or such
other amount as we may notify Cardholders from time to time), or
two or more penalty fees have been incurred, the purchase interest
rate will change to the higher purchase interest rate (for new
Cardholders) and remain at the higher purchase interest rate (for
existing Cardholders).
Rule 6: After the operation of Rule 4 or Rule 5, a new Assessment Period
will commence and the penalty fee counter will revert to zero. The
Account Clock will then be reviewed on a monthly basis and Rules 7 to 9
will apply.
Rule 7: If during an Assessment Period a customer incurs two penalty
fees before the Account Clock reaches twelve months, the Account Clock
and the penalty fee counter revert to zero and a new Assessment Period
will commence. The higher purchase interest rate will then apply to the
Account until the Account qualifies for the lower purchase interest rate in
accordance with Rule 8.
Rule 8: If the Account Clock reaches 12 months and the total amount of
purchases made in that Assessment Period equals or exceeds EUR5,000
(or such other amount as we may notify Cardholders from time to time)
the Account Clock and the penalty fee counter revert to zero, and a new
Assessment Period will commence. The Account will then qualify for the
lower purchase interest rate until the end of the next Assessment Period
(when Rule 8 or Rule 9 will apply) or until two penalty fees are incurred
(Rule 7), whichever is sooner.
Rule 9: If the Account Clock reaches 12 months and the total amount of
purchases made in that Assessment Period is less than EUR5,000 (or
such other amount as we may notify Cardholders from time to time), the
Account Clock and the penalty fee counter revert to zero and the higher
purchase interest rate applies until the end of the next Assessment
Period (when Rule 8 or Rule 9 will apply) or until two penalty fees are
incurred (Rule 7), whichever is sooner.
Rule 10: All Balance Transfers, up to a maximum of EUR5,000, will be
included in the total amount of purchases during the Assessment Period
of the Balance Transfer.
Rule 11: The interest rate for cash advances will be different and will be
notified on the Statement.
Amendments made, as a result of the application of the above Rules, to
the interest rate for purchases will be notified to the Cardholder on the
monthly Statement issued immediately following the effective date of
the change.
This Condition is applicable to the AIB ‘be’ credit card only.
62. Penalty fees are incurred in the event of:
a late payment;
a returned payment; or
the first time your Outstanding Balance exceeds your Credit Limit in
each statement period.
Issuing Cards (new and replacement)
63. New Cards may be issued by us to you from time to time without the
need for further application. Before you use your new Card, we may
require you to activate it. If required, we will send you details on how to
do this with the Card.
If a Card is reported lost, stolen, misused, or its safety has or may have
been compromised we can refuse to issue a new Card if:
the Cardholder has requested in writing, not less than 30 days before
the renewal date on the current Card, that we do not issue any new
Card(s); or
we have decided (in accordance with Condition 66) not to issue a
renewal or replacement Card.
Ending the Agreement
64. The Agreement shall continue until ended by either the Cardholder
or us. The Cardholder may at any time end the Agreement by giving
notice by contacting us, as set out in the `Contacting us’ section of
these Conditions, and, paying any Outstanding Balance as well as
all outstanding Transactions, fees, charges, all stamp duties and
government levies and any accrued but unpaid interest, if not included
in the Outstanding Balance at the time the Agreement is ended.
65. We can cancel any Card or end this Agreement on providing you with
two months’ notice (or shorter notice period if permitted by law).
66. Without any liability to you, we are also entitled to immediately
temporarily or permanently block, suspend and/or cancel any Card
and/or refuse to issue, renew or replace any Card and/or end this
Agreement, if:
(a) you are in breach of this Agreement or any other agreement with us;
(b) you are adjudicated bankrupt under Irish law or we have received
notice of a foreign bankruptcy court order having been made
against you in another jurisdiction or if you enter into a voluntary
arrangement with your creditors or you are subject to a debt
resolution mechanism (or similar) under the Personal Insolvency Act
2012 (as amended, repealed or supplemented from time to time)
or similar legislation or you are the subject of any other insolvency
event/arrangement;
(c) any form of attachment order is made against you;
(d) judgment is obtained against you and remains unpaid for a period of
fourteen days from the date of such judgment;
(e) you are no longer, in our opinion, able to manage your financial
affairs or are unlikely to be able to pay your debts as they fall due;
(f) you die;
(g) it becomes unlawful for you to continue to have a Card;
(h) we must do so in order to comply with any law, regulation or
direction from a relevant authority or court;
(i) you use (or allow someone else to use) your Card and/or Account for
any unlawful or other inappropriate purpose or if we suspect this to
be the case;
(j) you commit or attempt to commit fraud against us or some other
person or entity or there is a reasonable suspicion of unauthorised or
fraudulent activity on a Card or the Account;
(k) you have failed security checks in a manner that we deem
unacceptable;
(l) a Card has become inactive noting we would normally consider a
Card inactive if it has not been used for 12 months;
(m) if you fail to make any payment when it falls due;
(n) for any reason this Agreement becomes unenforceable or void;
(o) on a material change relevant to you occurring which is in the
opinion of the Bank prejudicial to the Banks interest; or
(p) any representation, warranty or statement made by you in
connection with the Agreement is breached or is or becomes, in our
opinion, untrue in any material respect or you provide us with false
or misleading information at any time.
Where your Agreement is ended or a Card is cancelled, blocked or
suspended in any of the above circumstances, we will endeavour to give
you advance notice of such action unless we are prevented from doing
so by law or it would not be practicable to do so. If such is the case, we
will inform you as soon as possible after.
67. Once the Agreement is ended or a Card is cancelled:
(a) you must cut all physical Cards in two (through the signature box,
magnetic strip and chip) delete or deregister all related Digital Cards;
and
(b) you should cancel any Transaction (whether or not it is a recurring
Transaction) due to be made to or from the Account (for example,
to utility or insurance companies). If you do not do so you will still
remain liable for any amount owing.
68. If this Agreement is ended you will remain liable for all Transactions and
must pay in full the Outstanding Balance on the date the Agreement
is ended as well as: all outstanding Transactions, fees and charges,
all stamp duties and government levies and any accrued but unpaid
interest.
69. The terms of this Agreement will continue to remain in full force until all
money owed to us is paid.
70. We may be required to publish the suspension or cancellation of any
Card.
71. If you make, or a notification is made under Condition 20 or 21 or if
the Agreement is ended we may request a Merchant or other person
to retain any Card or cancel any Card by cutting it in two (through the
signature box, magnetic strip and Chip) and returning it to us. You must
still delete or deregister all related Digital Cards.
72. On the death or legal disability of the Cardholder, the Outstanding
Balance on the Account will become a liability of the estate of the
Cardholder and all physical Cards must be cut in two (through the
signature box, magnetic strip and Chip). Any related Digital Cards must
be deleted or deregistered.
73. We reserve the right for any reason (on giving reasonable notice where
possible) to discontinue offering or supporting any Digital Card or to stop
offering or participating in any Digital Wallet services or facilities.
Assignment
74. We may assign, novate or otherwise transfer all or any of our rights,
benefits and/or obligations under the Agreement to any natural or
12
legal person at any time and without notice to you. You shall enter into
all documentation specified by us to be necessary or desirable to give
effect to such assignment, novation or transfer at our expense.
Refunds
75. If a Merchant initiates a refund we will only credit the Account with the
amount due upon receipt of the refund amount from the Merchant and,
unless so credited (but subject to any rights conferred on you by law),
the Account will be payable in full. Refunds are not treated as payments
made to the Account and therefore will not be reflected in the current
amount due for settlement as required under Condition 37. The amount
due must be settled in the normal manner and any refund received will
be recognised and taken into account in the following Statement.
Third Party Agreements
76. Third parties providing applications or services in connection with the
use of your Card(s), Digital Cards and/or Digital Wallet (for example,
a mobile phone provider or app provider) may have their own
agreements, including in relation to fees which you are subject to in
relation to your use of your Card(s), Digital Card and/or Digital Wallet
(the “Third Party Agreements”). It is your responsibility to read and
understand such Third Party Agreements before you sign up to the
relevant application or service and you agree to comply with all such
terms and conditions. We shall have no responsibility or liability in
respect of any Third Party Agreements nor any other applications or
services which are provided by third parties in connection with the use
of your Card(s), Digital Cards and/or the Digital Wallet, including any fees
or charges which may be levied to you by third parties in connection
with your use of their applications or services.
General
77. The documents and records kept by us or on our behalf, whether
on paper, microfilm, by electronic recording or otherwise, will, in the
absence of manifest error, constitute conclusive evidence of any facts
or events relied upon by us in connection with any matter or dealing in
relation to the Account.
78. We may provide you with, and we may keep a record of, documents
which form part of this Agreement in either electronic or paper form.
When you apply for your Card through our online banking services, you
agree that electronic signatures may be used by us and you to confirm
acceptance of documents which form part of this Agreement.
79. We are not obliged to grant or continue any additional facility or
benefit made available to you which is not specified in the Agreement.
Accordingly, any such facility or benefit may be varied or withdrawn by
us without notice.
80. We may record or monitor phone calls between you and us so that we
can check instructions and make sure that we are meeting our service
standards and to ensure the security of our business, and that of our
customers and staff.
81. We will access, process and retain personal information about you, your
Card and any payment instruction we receive in respect of your Card, in
order to provide our services.
Variation of the Agreement
82. These Conditions shall continue to apply to your Account unless and
until altered by us in accordance with Conditions 83 to 88.
83. From time to time, we will want or need to make changes to your
Agreement with us (for example, because of changes in the banking
system, industry guidance, law or regulation or for our own internal
reasons such as improving or replacing a service or introducing new
fees or charges for our services).
84. Unless law or regulation allows us to give you shorter notice, we will
usually tell you about a change to this Agreement at least two months in
advance of the change.
85. If you don’t want to accept the change, you can cancel your Card
and end this Agreement before the change happens. You can do
this by contacting us as set out in the `Contacting us’ section’ of these
Conditions. You will not be charged any extra fees, charges or interest
for cancelling your Card. If we do not hear from you before the effective
date after we give you notice of a change to the Agreement, we will take
it to mean that you have accepted the change. Please see the ‘Ending
the Agreement’ section for more information.
86. We will let you know about any change to this Agreement by any
means available to us at the time which is required or permitted by
law or regulation, such as a notice provided to you by post, email, text
message, through our online banking services, published in a national
daily newspaper or displayed in one of our branches.
87. There are certain circumstances where we may give you shorter notice
than outlined above, will not tell you about changes, or we will tell you
about the changes after we make them, such as where:
a) the change is in your favour (for example, if we reduce fees and
charges on your Card);
b) a change is required under law or regulation by a particular date, and
there isn’t time to give you notice;
c) we introduce a new service that you can use in relation to your Card;
d) the change has no impact on the operation of your Account (for
example, we make a change to a term we use to describe something
in this Agreement); or
e) we are changing certain benefits that may apply to your Card. In
this case, these benefits will generally have their own terms and
conditions, be subject to certain eligibility criteria and may change or
be withdrawn by us at any time without notice to you.
Details of these benefits are not included in this Agreement and more
information about them is available on our website www.aib.ie.
88. On receiving such notification, the Cardholder may end the Agreement
and cancel the Card(s) in accordance with Condition 64. If you use the
Card(s) after the notification you will be deemed to have accepted the
changes. Notwithstanding any such termination, the Cardholder shall
remain liable for all Transactions, fees, charges, all stamp duties and
government levies and any accrued but unpaid interest.
Waiver
89. If we do not enforce any Condition of this Agreement, or we delay
in enforcing it, this will not prevent us from enforcing the Condition
retrospectively at a later date and will not constitute a waiver of that
Condition.
Liability
90. (i) You will have no claim against us and we will have no liability to you
nor will we be in breach of this Agreement:
(a) for any increased costs or expenses, any loss of profit, business,
contracts, revenues, anticipated savings, opportunities, goodwill
or for any indirect, or consequential loss or damage;
(b) if you do not comply with this Agreement, any other agreement
with us or any Third Party Agreements;
(c) where your loss relates to goods or items or services (including
their delivery or condition) paid for using a Card or is due to the
inability to use your Card for a Transaction or related service. We
are not responsible for the delivery or condition of any goods or
services paid for by Card or for any loss or damage in connection
with any goods or services paid for by Card;
(d) where your loss is due to any third party refusing to accept,
or delaying the acceptance of a Card, PIN or Security Details
(including any loss due to the way such refusal or delay is
communicated to you);
(e) where your loss is due to our decision not to offer, or to withdraw,
any service or feature associated with a Card or Account or where
we cancel, block or suspend your Card for any of the reasons set
out in this Agreement;
(f) where the loss is due to our failure to follow instructions from
you or a person authorised to act on your behalf, which in
our reasonable opinion, lead us to suspect any fraudulent or
improper activity on your part or on the part of any third party;
(g) where you have acted fraudulently or with gross negligence;
(h) if any of the details you gave us were wrong or insufficient; and/
or
(i) where your loss is due to circumstances outside our control,
which meant we couldn’t follow this Agreement despite our
best effort to do so (for example, a problem with a payment,
settlement, clearance system or Safeguard System, AIB Banking
App, labour disputes, act of God, contagious disease, fire, act of
government or state, war, civil commotion, insurrection, embargo,
inability to communicate with third parties for whatever reason,
failure/delay in message transmission via mobile phone network,
prevention or hindrance in obtaining any energy supplies or the
acts or omissions of our agents, contractors or any other third
party) or any other reason outside of our control or that of our
agents or contractors.
We will not be liable to you for any of the above losses or damages
in any circumstances even if such loss or damage was reasonably
foreseeable or relates to any action brought by a third party;
(ii) We shall not be liable for any loss or damage suffered by you as a
result of the failure of third party providers of additional facilities and
benefits to perform their duties and obligations; and
(iii) You shall hold us harmless from any loss or damage suffered by any
person as a result of your breach of this Agreement.
CUSTOMER COPY
13
91. Nothing in this section will stop us being responsible for your loss, if:
(a) we act fraudulently, with gross negligence or such loss is a result of
our wilful misconduct; or
(b) law or regulation does not allow us to exclude or limit liability.
No liability for refusal or for goods or services
92. We shall not be liable for any loss you suffer due to any person, supplier,
Merchant or third party refusing to accept or honour, or delaying the
acceptance or honouring of any Card, PIN or Security Details, or any
other code allotted to you by us and/or subsequently chosen by you,
or for any loss or damage you may suffer as a result of the way in
which any such refusal or delay is communicated to you or is otherwise
published.
93. Save to the extent that we are unable under applicable law to disclaim
such liability, we are not responsible for the delivery or condition of any
goods and/or services paid for by a Card. We accept no liability for any
loss or damage suffered in connection with any goods and/or services
paid for by a Card.
Severance
94. If at any time any provision of the Agreement is or becomes invalid,
illegal or unenforceable in any jurisdiction in any respect, the validity,
legality and enforceability of the remaining provisions thereof shall not in
any way be affected or impaired thereby.
95. No provision in these Conditions shall affect your statutory rights under
the Consumer Credit Act, 1995 (as may be amended, repealed or
supplemented from time to time) or any regulations made thereunder. In
the event of any conflict between these Conditions and such rights, your
statutory rights shall prevail.
Governing Law and Jurisdiction
96. The Agreement is governed by the laws of Ireland and for our benefit
you submit to the Irish Courts with respect to any dispute out of or in
connection with the Agreement.
Copy Agreement and Larger Version
97. You can obtain a copy of these Conditions (including a version in
larger print) and all other documents which make up the Agreement
by contacting us. Our contact details are set out in the ‘Contacting us’
section of these Conditions.
Language
98. These Conditions and all information and communication with you will
be in English.
Complaints
99. If you feel we have not met your expectations in any way, please let us
know so that we can address the problem as quickly as possible.
If you wish to make a complaint, you can do so by visiting our website
or by writing to your branch and we will look into it. If you are still not
happy with the conclusion that we come to, you have the right to take
your complaint to the Financial Services and Pensions Ombudsman,
Lincoln House, Lincoln Place, Dublin 2. The Ombudsman’s office is
independent and it looks into and makes a decision on, the complaints
of personal and some small business customers.
You may be able to submit a complaint for online resolution to the
European Commission Online Dispute Resolution platform (available at
https://ec.europa.eu/consumers/odr/) if you are not happy with how we
have handled a complaint or if you prefer not to deal directly with the
Financial Services and Pensions Ombudsman.
You’ll find more about the steps we take to try to solve your complaint in
our complaints brochure, which is available in any of our branches or on
our website.
Contacting us
100. At the date of issue of these Conditions our contact details are as set out
below. These may change from time to time and up-to-date details can
be found on your Statements.
Our address is:
AIB Card Issuing
PO Box 708
Co Dublin
For lost, stolen or misused Cards telephone us, 24 hours a day, at:
1800 24 22 27 or (from outside Ireland) 353 1 2695022. If you are
abroad, you can contact Visa Global Assistance free of charge, as that
name be updated or change from time to time. Please see https://aib.ie/
contact-details for their contact details.
For all other queries telephone us at: (01)-6685500 or (from outside
Ireland) 00 353 1 6685500.
If we contact you by SMS Message in accordance with Condition 27 you
may reply to the SMS Message.
101. Access to your Account by telephone and online (for example, via any
message facility available on AIB Internet Banking or similar systems) or
other electronic means will be in accordance with our procedures and
the terms and conditions applicable from time to time for such access.
102. If you are posting your application to us please place it in an envelope
addressed as follows: AIB Card Issuing, FREEPOST, PO Box 708, Co.
Dublin.
Contacting you
103. Subject to applicable law we may contact you in person, by phone
(including SMS Message or push notification), by post, by hand delivery,
by fax, by email or online (for example, via any message facility available
on AIB Internet Banking or similar systems) or other electronic means.
If we believe that the security of your Account has been compromised
or fraudulent activity may be occurring on your Account we will contact
you as soon as possible by text, over the phone or in writing.
We will never ask you for your personal banking details (for example
account numbers, PIN and/or other Security Details) by letter or email. If
we contact you by phone we may need to identify you. We’ll do this by
asking for certain information known only to you, but we will never ask
you to make payments from your Account to any other account or ask
you for your PIN.
In order to ensure that we communicate with you securely it is very
important that you tell us immediately if your name, address, telephone
number or any other contact details change. You should also make sure
that arrangements for receiving mail at your address are secure.
Data protection
104. For information in relation to how we collect personal information about
you, how we use it and how you can interact with us about it, see our
data protection notice in branches and online. It may change from time
to time.
Condition 105 APPLIES ONLY IN RELATION TO THE PLATINUM
CREDIT CARD
Cashback Awards
105. An award of 0.5% of the amount of all purchase transactions will be
credited to the Account on the monthly Statement by us subject to the
following:
Awards will be paid on total aggregate purchase spend above
EUR5,000 and up to EUR50,000 in each 12-month period.
No award will be payable in respect of:
Cash advances
Balance Transfers
– Fees
– Interest
– Refunds
Funds Transfers received
The first EUR5,000 purchase spend in the 12-month period
Purchase spend greater than EUR50,000 in the 12-month period
Any spending in a month where your Account is two or more
payment cycles overdue
If you receive a refund for a purchase after we have given you your
award payment (and we had included that purchase in calculating
the value of your award) we will take the refund into account when
calculating the value of your next award payment.
The maximum award for each 12-month period is EUR225.
Where a payment is made against an Account overdue for two
or more payment cycles, calculation and payment of awards will
resume after the payment has been credited to the Account.
No award will be paid in any 1-month period in which the
Agreement is ended by either party; if, in Ireland, or any other
jurisdiction, bankruptcy proceedings have been started against you,
you enter into a voluntary arrangement with your creditors, you are
subject to a debt resolution mechanism (or similar), or if you and/or
any authorised user have committed a fraud on the Account.
We may change the percentage of the award given and make other
changes to or withdraw the award scheme by giving you notice in
accordance with the ‘Variation of the Agreement’ section of these
Conditions.
DCU VISA CREDIT CARD APPLICATION
Please ensure that the application is completed in full. In order
to comply with legislation to combat money laundering and
terrorism financing, we are obliged to identify our customers.
You may be requested to provide original photographic
identification (passport/driver’s licence) and proof of address
(e.g. current utility bill) to any AIB branch.
Please complete in BLOCK CAPITALS and tick () boxes as required.
Please state your affinity with the University:
Graduate Student Staff Friend of DCU
DCU Student No. Graduation Year
If you wish to close an existing AIB Credit Card account, please fill in your
existing AIB Card no. here
You may continue to use your existing AIB Credit Card (as detailed above).
Following despatch of your new DCU Visa Credit Card, the Credit Card account
entered above will be closed and all balances transferred to your new account.
Personal Details
Mr Mrs Miss Ms Other title (please state)
Surname
First name
Please spell out your name as you wish it to appear on the card using no more
than 21 letters or spaces.
Address
Home telephone number
Area Local
code number
Mobile
number
Country of birth
Date Number
of birth of dependants
D D M M Y Y
Marital status
Single Married Widowed Separated/Divorced
Are you A home Living with
owner parents
Tenant
Time at current
address Years Months
If tenant or at current address for less than 3 years,
please give previous home address
Employment Details
Employee
Self-employed Retired Homemaker
Student
Unemployed Other
Occupation/Profession
Financial
Manufacturing Construction Services Distribution Other
Employer’s name and address (if self-employed, please give business name and address)
Business telephone number
Area Local
code number
Time employed Years Months
Gross Total household
Annual income
income
Method of
Payment Cash
Cheque
Credit Transfer
Other
Frequency
of Payment Weekly
Fortnightly
Monthly
Irregularly
Financial Details
Banker’s name and address
Bank sorting code number Account number
Time with bank Years Months
Types of
accounts held Current
Deposit
Loan
Other
Mortgage/Rent Loans H.P. Other
Monthly
commitments
If house is mortgaged give: Balance
Name of lender Valuation outstanding
Other card held
Visa
Mastercard
Diners Club
American Express
Store Card
Mother’s maiden name
(for security purposes)
Email Address
PPSN/ TRN:
Country of TRN: (if TRN not issued in the Republic of Ireland)
Financial Details Cont.
Purpose of Account: (Please tick one)
Daily Banking
Credit/Lending Facility
Source of funding for Account: (Please tick one)
Salary/Social Welfare Pension Rental Income Savings/Investments
Estimated Annual Spend
Data Protection Notice Allied Irish Banks, p.l.c.
Eective 25th May 2018
We respect your trust in us to use, store and share your information. In
this notice, we explain how we collect personal information about you,
how we use it and how you can interact with us about it.
We try to keep this notice as simple as possible but if you are unfamiliar
with our terms, or want more detail on any of the information here,
please see our website’s Frequently Asked Questions at
www.aib.ie/dataprotection. You can also ask for more details at your
local branch or contact us 0818 303 032.
1. Who we are
When we talk about “AIB”, or “us” or “we” in this notice, we are talking
about Allied Irish Banks, p.l.c. and its subsidiaries, aliates and their
respective parent and subsidiary companies (including AIB, EBS and
Haven).
We share your information within AIB Group to help us provide our
services, comply with regulatory and legal requirements, and improve
our products.
2. Data Protection Ocer
Our Data Protection Ocer oversees how we collect, use, share and
protect your information to ensure your rights are fullled. You can
contact our Data Protection Ocer at [email protected] or by writing to them
at: Data Protection Ocer, 2 Burlington Road, Dublin 4, D04 WV00.
3. How we collect information about you
We collect personal information from you, for example when you open
an account; make a deposit; apply for products and services; use your
credit or debit card; complete transactions; or look for advice. We also
collect information through our website, apps, social media, discussion
forums, market research and our CCTV footage. We will sometimes
record phone conversations and we will always let you know when we
do this.
We may collect information to identify you through voice, facial or
ngerprint (biometric data) recognition technology. We always ask for
your consent to do this.
Our websites use ‘cookie’ technology. A cookie is a little piece of text that
our server places on your device when you visit any of our websites or
apps. They help us make the sites work better for you.
When you apply to us for products and services, and during the time
you use these, we carry out information searches and verify your
identity. We do this by sending and receiving information about you to
and from third parties including credit bodies such as the Central Credit
Register. We and these credit bodies may keep records of our searches
whether or not the product or service goes ahead.
4. How we keep your information safe
We protect your information with security measures under the laws that
apply and we meet international standards. We keep our
computers, les and buildings secure.
When you contact us to ask about your information, we may ask you to
identify yourself. This is to help protect your information.
5. How long we keep your information
To meet our legal and regulatory obligations, we hold your information
while you are a customer and for a period of time after that. We do not
hold it for longer than necessary.
6. Meeting our legal and regulatory obligations
To use your information lawfully, we rely on one or more of the
following legal bases:
performance of a contract;
legal obligation;
protecting the vital interests of you or others;
public interest;
our legitimate interests; and
your consent.
To meet our regulatory and legal obligations, we collect some of your
personal information, verify it, keep it up to date through regular checks,
and delete it once we no longer have to keep it. We may also gather
information about you from third parties to help us meet our obligations.
If you do not provide the information we need, or help us keep it up to
date, we may not be able to provide you with our products and services.
7. Consent
Sometimes we need your consent to use your personal information.
With direct marketing for example, we need your consent to make you
aware of products and services which may be of interest to you. We may
do this by phone, post, email, text or through other digital media.
You can decide how much direct marketing you want to accept when
you apply for new products and services.
If we ever contact you to get your feedback on ways to improve our
products and services, you have the choice to opt out.
When we use sensitive personal information about you, such as medical
or biometric data, we ask for your consent. Before you give your
consent, we tell you what information we collect and what we use it for.
You can remove your consent at any time by contacting us.
8. How we use your information
We use information about you to:
provide relevant products and services;
identify ways we can improve our products and services;
maintain and monitor your products and services;
protect both our interests;
meet our legal and regulatory obligations; and
decide and recommend how our products and services might be
suitable for you.
To provide our products and services under the terms and conditions
we agree between us, we need to collect and use personal information
about you. If you do not provide this personal information, we may not
be able to provide you with our products and services.
We analyse the information that we collect on you through your use of
our products and services and on our social media, apps and websites.
This helps us understand your nancial behaviour, how we interact
with you and our position in a market place. Examples of how we use
this information includes helping protect you and others from nancial
crime, oering you products and services and personalising your
experience.
We may report trends we see to third parties. These trend reports may
include information about activity on devices, for example mobile
phones, ATMs and self-service kiosks, or card spend in particular regions
or industries. When we prepare these reports, we group customers’
information and remove any names. We do not share information in
these reports that can identify you as a customer, such as your name, or
account details.
We sometimes use technology to help us make decisions automatically.
For example, when you apply for a loan online. Before we make a
decision, we automatically score the information you give us, any
information we already hold about you, and any information we may
get from other sources.
9. Your information and third parties
Sometimes we share your information with third parties.
For example to:
provide products, services and information;
analyse information;
research your experiences dealing with us;
collect debts;
sell your debts;
sell whole or part of our business;
prevent nancial crime;
help trace, investigate and recover funds on your behalf;
trace information; and
protect both our interests.
We expect these third parties to have the same levels of information
protection that we have.
We also have to share information with third parties to meet any
applicable law, regulation or lawful request. When we believe we have
been given false or misleading information, or we suspect criminal
activity we must record this and tell law enforcement agencies, which
may be either in or outside Ireland.
10. International transfers of data
We may transfer your personal information outside of the European
Economic Area (EEA) to help us provide your products and services. We
expect the same standard of data protection is applied outside of the EEA
to these transfers and the use of the information, to ensure your rights are
protected.
11. Your personal information rights
You will nd information about your rights, when they apply and our
responsibility to you on our website’s Frequently Asked Questions
section.
You can exercise your rights by
contacting us at 0818 303 032, using our social media channels, calling
into a branch, or by visiting our website at
www.aib.ie/dataprotection.
We can help you with:
Accessing your personal information: You can ask us for a copy of the
personal information we hold. You can ask us about how we collect,
share and use your personal information.
Updating and correcting your personal details.
Lending criteria, terms and conditions apply, credit facilities are subject to repayment capacity and financial status and are not available to persons under 18 years of
age. Government stamp duty of e30 is charged annually per credit card account. Allied Irish Banks, p.l.c. is regulated by the Central Bank of Ireland.
Rate correct at time of going to print 11/21
Removing consent: You can change your mind wherever you give
us your consent, such as for direct marketing, or using your sensitive
information, such as medical or biometric data.
Restricting and objecting: You may have the right to restrict or object to
us using your personal information or using automated decision making.
Deleting your information (your right to be forgotten). You may ask us to
delete your personal information.
Moving your information (your right to Portability). Where possible we
can share a digital copy of your information directly with you or another
organisation.
When you contact us to ask about your information, we may ask you to
identify yourself. This is to help protect your information.
We generally do not charge you when you contact us to ask about your
information.
12. Making a complaint
If you have a complaint about the use of your personal information,
please let a member of sta in your branch (or service outlet) know,
giving them the opportunity to put things right as quickly as possible.
If you wish to make a complaint you may do so in person, by telephone,
in writing and by email. Please be assured that all complaints received
will be fully investigated. You can register a complaint through our
contact centre, our branches, our Website, by phone, by email or in
person at your branch.
We ask that you supply as much information as possible to help our sta
resolve your complaint quickly
You can also contact the Data Protection Commission in Ireland at
www.dataprotection.ie.
13. Updates to this notice
We will make changes to this notice from time to time, particularly when
we change how we use your information, and change our technology
and products.
You can always nd an up-to-date version of this notice on our website
at www.aib.ie/dataprotection. You will also nd a copy on display at
your local branch or you can ask us for a copy.
This notice was updated as of 4th October 2021.
Central Credit Register
NOTICE: Under the Credit Reporting Act 2013 lenders are required to
provide personal and credit information for credit applications and
credit agreements of €500 and above to the Central Credit Register.
This information will be held on the Central Credit Register and may be
used by other lenders when making decisions on your credit applications
and credit agreements.
The Central Credit Register is maintained and operated by the Central Bank of
Ireland. For information on your rights and duties under the Credit Reporting
Act 2013 please refer to the factsheet prepared by the Central Bank of Ireland.
This factsheet is available on www.centralcreditregister.ie. Copies can also be
obtained at your local AIB branch and on www.aib.ie.
Direct Marketing
From time to time, AIB Group would like to tell you about offers, products and
services available from us and carefully selected third parties. Please tell us
below if you are happy for us to contact you, and by which methods. If you
later decide to change these preferences, you may contact us at any time.
Mail Y N Phone Y N E-mail Y N
Consent to Communicate*
I consent to AIB contacting me at any time (including outside normal business
hours) in connection with my Card and Card Account by personal visit and/or
telephone, including at my place of employment, or business or elsewhere.
*if you do not wish to give this consent please tick this box
AIBM/DCU 11/21
For Ofce Use only
OIN – IE52SDD300378
OIN – IE50SDD301384
UMR __________________________
AIB SEPA
Direct Debit Mandate
By signing this mandate form, you authorise (A) AIB to send instructions to your bank
to debit your account and (B) your bank to debit your account in accordance with the
instructions from AIB.
As part of your rights, you are entitled to a refund from your bank under the terms and
conditions of your agreement with your bank.
A refund must be claimed within 8 weeks starting from the date on which your account
was debited. Your rights are explained in a statement that you can obtain from
your bank.
Please tick () the box below indicating the direct debit option you require
3% 5% 10% 20%
(min of e6.35)
25% 50% 100%
If the mandate is completed and no box is filled, the 3% option will apply.
Please complete all the fields marked *.
*Customer Name
*Customer Address
City
Post Code
Country
*Type of payment: Recurrent payment
or One-off payment
*Customer account number – IBAN
Creditor’s name AIB Card Issuing
Creditor address PO Box 708
Co Dublin
*Date
of signature
D D M M Y Y
Signature(s)
*Please sign here
X
Please return this mandate to the Creditor
Credit Card Number
For branch use only
I confirm that this application complies with the Criminal Justice Act, 1994
BRANCH BRAND
Compliance with CJA’94 Yes No Type of Document Issued By/At Ref. No
Customer ID Provided
Permanent Add. Verified
CJA Folio No.
Recommended I.D.
Credit Limit e number
Authorised Signature
Processing NSC
CL LC SC
LID
SID
POT DD
Request for Additional Card for an Authorised User
You can have one additional cardholder who is a family member (defined as
parent, spouse, partner, sibling or child over 16 years) who normally resides at
your address on your DCU Visa Credit Card Account.
Existing AIB Credit Cardholders: Any existing Authorised User on your account
will automatically be transferred over to your new account. If you do not wish
to transfer your existing Authorised User then please tick the box opposite.
If you wish to amend or add an Authorised User then complete the area below.
Please issue a DCU Visa Credit Card and related Personal Identification Number
(PIN) to me. I have read and agree to be bound by the Conditions of Use and
join in the understandings set forth in the request for Card facilities below in so
far as they relate to me. I have read and understood the Data Protection Notice
provided.
Mr Mrs Miss Ms Other title (please state)
Surname
First name
Please spell out your name as you wish it to appear on the card using no more
than 21 letters or spaces.
D D M M Y Y
Date
of Birth
Mobile Number
Signature of Authorised User
Request for Card Facilities
Please issue a DCU Visa Credit Card and confidential Personal Identification Number (PIN)
to me and open an AIB Account in my name. I confirm that I am over 18 years of age and
that the information given herein is true and complete. In order to comply with legislation
to combat money laundering and terrorist financing, I agree to furnish you with suitable
evidence of identity and permanent residence to enable you to make such other enquiries
in connection with this application as you deem appropriate. In the interest of combating
crime arising from the use of credit cards, the information herein supplied will be held on
and accessed through a centralised data bank. I have read and agreed to be bound by the
Conditions of Use.
If my application is accepted, I authorise you (if so requested) to issue an additional
DCU Visa Credit Card and confidential PIN to the person named above as an Authorised
User on my AIB Account. I authorise AIB to disclose my student number, graduation year,
affinity with the University, name, addresses (home and business), telephone number(s)
and date of birth to the Alumni Office in DCU. However, no other information regarding
my personal data is to be disclosed to DCU.
I hereby confirm the Authorised User is a
family member (defined as parent, partner, spouse, sibling or child over 16 years) who
normally resides at my address.
Signature of Principal Cardholder Date
X
Please fold out your AIB DCU Visa Credit Card Application Form
Checklist to help you complete your application form
Have you completed?
Your first name and surname in full, your address and your date of birth.
Your employment and financial details.
PPSN/TRN/Country of TRN if not issued in the Republic of Ireland.
All other relevant sections in BLOCK CAPITALS.
Ticked all the boxes which apply to you.
If you are requesting an additional card for an Authorised User
has the Authorised user signed the relevant section?
Signed and dated the Request for Card Facilities.
The Direct Debit Instruction, if you have opted to pay by direct debit.
Postal Information
If you are posting your application to us, please detach and place it in an envelope addressed as follows:
AIB Card Issuing, Freepost, PO Box 708, Co Dublin.
18
19
Rate correct at time of going to print 11/21
20
AIBM/DCU 11/21 AIB047C00006APP