Guide to Benefits for

MasterCard

®

Cardholders

Satisfaction Guarantee

Key Terms

Throughout this document, You and Your refer to the cardholder or authorized user of the covered

card. We, Us, and Our refer to AIG WarrantyGuard, Inc.

Administrator means Sedgwick Claims Management Services, Inc., you may contact the

administrator if you have questions regarding this coverage or would like to make a claim. The

the cardholder and is recorded by the Participating Organization on its records as being an authorized

user.

Cardholder means the person who has been issued an account by the Participating Organization for the

covered card.

Covered card means the MasterCard card.

A. To get coverage:

You must purchase the new item entirely with your covered card and/or accumulated points from your

covered card for yourself or to give as a gift.

B. The kind of coverage you receive:

• Purchases you make entirely with your covered card are covered for sixty (60) days from the date

Coverage is limited to the actual cost of the item (excluding taxes, storage, shipping, and handling costs),

up to $250 per claim. There is a maximum of four (4) claim(s) per cardholder per twelve (12) month

period. In no event will we pay more than the purchase price of the item.

Items must be purchased from a store that provides a return or exchange policy of at least ten (10) days.

Items must be returned undamaged, in good working condition, and in its original and complete

packaging. You are responsible for all mailing costs.

D. What is NOT Covered:

• Damaged, defective, or non-working items.

• Jewelry, art, used or antique items; collectibles of any kind (such as items designed for people to

collect or items that over time become collectibles); recycled, previously owned, refurbished, rebuilt, or

• All types of stored data or music (including, but not limited to, computer software, DVDs, video

cassettes, CDs, audio cassettes).

• Motorized vehicles, including, but not limited, to automobiles, watercraft/boats, aircraft, and

motorcycles, or their motors, equipment, or accessories.

• Land, any buildings (including, but not limited to, homes and dwellings), permanently installed items,

fixtures, or structures.

• Game animals, pets, or specimens preserved for display (e.g., fish, birds, reptiles, or mammals).

• Traveler’s checks, tickets of any kind (e.g., for airlines, sporting events, concerts, or lottery), negotiable

instruments, bullion, rare or precious metals, stamps, and coins, currency or its equivalent.

• Shipping charges, taxes, storage fees, postage, transportation and delivery charges; promised time

the claim:

- Completed and signed claim form.

- Receipt showing the purchased item(s).

- Statement showing the purchased item(s).

- Itemized purchase receipt(s).

- Written documentation from the store manager or equivalent on store letterhead documenting the

refusal to accept the returned item.

- A copy of the store’s return policy.

- Any other documentation that may be reasonably requested by us or our administrator to validate

a claim.

Guide to Benefits for

MasterCard

®

Cardholders

Satisfaction Guarantee

Benefits are provided to you, the accountholder, at no additional charge. Non-insurance services may

have associated costs, which will be your responsibility (for example, legal referrals are free, but the

lawyer’s fee is your responsibility).

The insurance benefits are provided under a group policy issued by AIG WarrantyGuard, Inc. This Guide

to Benefits is a summary of benefits provided to you. The attached Key Terms and EOC is governed by

the Group Policy.

Effective date of benefits: Effective February 1, 2015, this Guide to Benefits replaces all prior

disclosures, program descriptions, advertising, and brochures by any party. The Policyholder and the

insurer reserve the right to change the benefits and features of these programs at anytime. Notice will be

provided for any changes.

Benefits to you: These benefits apply only to the cardholder whose cards are issued by U.S. financial

institutions. The United States is defined as the fifty (50) United States, the District of Columbia, American

Samoa, Puerto Rico, Guam, and the U.S. Virgin Islands. No person or entity other than the cardholder

shall have any legal or equitable right, remedy, or claim for benefits, insurance proceeds and damages

under or arising out of these programs. These benefits do not apply if your card privileges have been

cancelled. However, insurance benefits will still apply for any benefit you were eligible for prior to the date

that your account is suspended or cancelled, subject to the terms and conditions of coverage.

Transfer of rights or benefits: No rights or benefits provided under these insurance benefits may be

assigned without the prior written consent of the claim administrator for these benefits.

Misrepresentation and Fraud: Benefits shall be void if the cardholder has concealed or

In arbitration, a group of three (3) arbitrators (each of whom is an independent, neutral third party) will

give a decision after hearing the parties’ positions. The decision of a majority of the arbitrators will

determine the outcome of the arbitration and the decision of the arbitrators shall be final and binding and

cannot be reviewed or changed by, or appealed to, a court of law.

To start arbitration, the disputing party must make a written demand to the other party for arbitration.

This demand must be made within one (1) year of the earlier of the date the loss occurred or the dispute

arose. The parties will each separately select an arbitrator. The two (2) arbitrators will select a third

arbitrator called an “umpire.” Each party will each pay the expense of the arbitrator selected by that

party. The expense of the umpire will be shared equally by the parties. Unless otherwise agreed to by

the parties, the arbitration will take place in the county and state in which You live. The arbitration shall

under this EOC. The laws of the state of New York (without giving effect to its conflict of law principles)

govern all matters arising out of or relating to this EOC and all transactions contemplated by this EOC,

including, without limitation, the validity, interpretation, construction, performance and enforcement of

this EOC.

Due Diligence: All parties are expected to exercise due diligence to avoid or diminish any theft, loss or

damage to the property insured under these programs. “Due diligence” means the performance of all

Subrogation: If payment is made under these benefits, the insurance company is entitled to recover

such amounts from other parties or persons. Any party or cardholder who receives payment under

these benefits must transfer to the insurance company his or her rights to recovery against any other

party or person and must do everything necessary to secure these rights and must do nothing that would

jeopardize them, or these rights will be recovered from the cardholder.

indemnity available to You. Coverage is limited to only those amounts not covered by any other insurance

or indemnity. It is subject to the conditions, limitations, and exclusions described in this document. In no

event will this coverage apply as contributing insurance. This Other Insurance clause will take precedence

over a similar clause found in other insurance or indemnity language.

In no event will these insurance benefits apply as contributing insurance. The non-contribution insurance

clause will take precedence over the non-contribution clause found in any other insurance policies.

Severability of Provisions: If in the future any one or more of the provisions of this Guide to Benefits

is, to any extent and for any reason, held to be invalid or unenforceable, then such provision(s) shall be

deemed “severable” from the remaining provisions of the Guide. In that event, all other provisions of this

Guide shall remain valid and enforceable.

applicable legal restrictions.

©2015 MasterCard.