28. I have applied to the EU Settlement Scheme, but I haven’t received any confirmation
email, what should I do?
Sometimes the emails from the Home Office go to ‘SPAM’ folders. Please check this folder
before taking any actions. If the email is not there you need to call the EU resolution centre to
check if your application was registered and if it hasn’t you will need to re-apply.
29. My phone is not scanning my ID document, what can I do?
You can contact the nearest ID scanning centre and book an appointment (at the moment,
most of the centres are closed due to the Covid-19 restrictions). In this case the local
authority can help and advise you. Check the ID Scanning services in your area here.
Alternatively, you can also get in touch with us on info@citizensrightsproject. One of our EU
Settlement Scheme immigration advisers might be able to help you for free
30. How do I apply without an electronic device?
The application is online for most applicants can be accessed from a smartphone, tablet or
computer, However, if you do not have access to an electronic device, or you don’t feel
confident using one, or do not have access to internet, you can find your nearest ID scanning
location here and your closest Assisted Digital Service in this link. Alternatively, you can also
get in touch with us on info@citizensrightsproject. One of our EU Settlement Scheme
immigration advisers might be able to help you for free.
31. What if I do not have a biometric passport?
The online app can only scan biometric chips, which are also provided in some national ID
cards. If no biometric chip is available, you will need to apply online and must post the
original documents for identity checks at the Home Office. You will be given the address
during the application process.
32. My spouse resides abroad and is non-EU national. What documents do they need to
apply?
Your spouse can apply to the EU Settlement Scheme from outside the UK if they hold a
relevant UK document (a residence card, a permanent residence card or a derivative
residence card). Otherwise, they will need to apply for an EU Settlement Scheme family
permit to come to the UK. Once they are in the UK, they will have to apply for pre-settled
status. If they arrive on 21st April 2021 or after, they will have to apply to the EU Settlement
Scheme within 3 months of their arrival.