Formal or Informal?
Read the following emails and decide whether they are formal or informal:
Dear Sir/Madam,
I am writing to inform you of my
upset when I opened the lucky dip
bag I had recently purchased with
my own pocket money.
I was disappointed to find that my
favourite toy brand had been
replaced with an inadequate copy,
which even had pieces missing.
I shall expect to be fully compensated
for the distress and inconvenience
this experience has caused me and
hope that you send a replacement
promptly.
Yours sincerely,
Miss F. James
Hi Kerry,
You know the lucky dip bag I bought
when we went into town yesterday?
Well, you’ll never believe what
happened when I opened it – there
was a broken, copy of the toy
instead of the real thing!
I was so shocked and annoyed that
I’ve emailed the company to tell
them what I think.
I hope they send me a new one ASAP
so I can complete the set.
Was your pack ok? I hope so.
C u soon,
Frankie