GoToWebinar – How to Join & Questions Tool

This document is the confidential and proprietary information of ComPsych Corporation.

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This document is the confidential and proprietary information of ComPsych Corporation.

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System Requirements for Attendees

Operating system

Windows 7 - Windows 10

Mac OS X 10.9 (Mavericks) - macOS Mojave

(10.14)

Linux

Google Chrome OS

Android OS 5 (Lollipop) - Android 9 (Pie)

iOS 10 - iOS 12

Windows Phone 8+, Windows 8RT+

Web browser

Google Chrome (most recent 2 versions)

Mozilla Firefox (most recent 2 versions)

Internet connection

Computer: 1 Mbps or better (broadband

recommended)

Mobile device: 3G or better (WiFi

recommended for VoIP audio)

Software

GoToWebinar desktop app

GoToWebinar mobile app

JavaScript

enabled

Hardware

2GB of RAM (minimum), 4GB or more of RAM

(recommended)

Microphone and speakers (USB headset

recommended)

Mobile device

iPhone 4S or later

iPad 2 or later

The selected device

must meet the

requirements on the

left to join a session.

https://support.goto.com/

webinar/system-check-

attendee

NOTE: The below link

will check to see if the

current device is

compatible for a webinar.

This document is the confidential and proprietary information of ComPsych Corporation.

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Register for a Webinar

1) To register for a webinar, please fill out the information on the registration screen: A)

First Name B) Last Name C) Email Address. A confirmation of registration will be sent

to the email address.

This document is the confidential and proprietary information of ComPsych Corporation.

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Register for a Webinar (Continued)

1) Once registered, the above screen will pop automatically. This screen will have resources for you

to join the webinar, check system requirements, and a contact email should any concerns arise.

2) The event can be added to either an Outlook, Google, iCal, or Outlook.com Calendar by clicking

“Add to Calendar.”

This document is the confidential and proprietary information of ComPsych Corporation.

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Confirmation Email

1) Once registered, a confirmation email with directions on how to join the session

will have been sent to the registered email address – Example email appearing

above.

This document is the confidential and proprietary information of ComPsych Corporation.

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Joining Webinar

1) To join the webinar, please

select “Join Webinar” on

the confirmation email. The

webinar screen should pop

up in a separate window.

2) There are two ways to

listen to the webinar. A)

Use the computer’s audio

via a microphone and

speakers. B) Join via a

personal/work phone.

GoToWebinar will provide a

phone number to dial, an

access code, and an audio

pin which will display after

you’ve joined the session.

Note: The phone number will be different for every webinar.

Please dial phone number on confirmation email, not from

screenshot above.

This document is the confidential and proprietary information of ComPsych Corporation.

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Questions Tool

1) The audio in a webinar will be

muted to eliminate background

noise. The best way to

communicate with the trainer

will be via the question’s tool in

GoToWebinar. For an attendee,

this tab will appear at the

bottom of the control panel.

This tab will be marked

“Questions.”

This document is the confidential and proprietary information of ComPsych Corporation.

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Questions Tool (Cont.)

1) To ask a question, please

type a question in the box

where it states, Enter a

question for staff on the

right image. Then click

send.

2) This question will then be

sent to the trainer for their

viewing.

Please enter your

question in the box to

the right.

This document is the confidential and proprietary information of ComPsych Corporation.

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Raising Your Hand

1) Raising your hand in a webinar

indicates to the presenter of the

webinar that an attendee has a

question. All presenters will be

able to see that a hand has been

raised.

2) To use this feature, please click

the Raise Your Hand button:

Note: Other attendees may also be attempting to

use this same feature during the webinar. Please

send your question and use this feature if necessary,

however keep in mind that the trainer may miss the

question. It is okay to ask the question again. The

trainer will try their best to answer all questions

appropriately and in a timely fashion.

This document is the confidential and proprietary information of ComPsych Corporation.

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GoToWebinar Resources

1. GoToWebinar First Time Join Explorer - Quick Tip

https://youtu.be/BHbqPwTkH2w

2. GoToWebinar First Time Join from a Mac - Quick

Tip

https://youtu.be/k9JzekXwO24

3. GoToWebinar First Time Join Chrome - Quick Tip

https://youtu.be/XQYzwHJNt8M

4. GoToWebinar First Time Join Firefox - Quick Tip

https://youtu.be/Tsnb3Un94T8

The videos above are a great resource to visually see how one joins

a webinar in the following browsers: Internet Explorer, Safari,

Chrome, and Firefox.

This document is the confidential and proprietary information of ComPsych Corporation.

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Things to Remember:

1) Please check your system requirements to ensure you can join a

session.

2) Register for the webinar.

3) Please review the confirmation email to see directions on joining

the session.

4) Should any concerns arise, please contact

webinartraining@compsych.com for further assistance.