COPYRIGHT © Hangzhou EZVIZ Software Co., Ltd. ALL RIGHTS RESERVED.
Any and all information, including, among others, wordings, pictures, graphs are the
properties of Hangzhou EZVIZ Software Co., Ltd. (hereinafter referred to as “EZVIZ”).
This user manual (hereinafter referred to as “the Manual”) cannot be reproduced,
changed, translated, or distributed, partially or wholly, by any means, without the
prior written permission of EZVIZ. Unless otherwise stipulated, EZVIZ does not make
any warranties, guarantees or representations, express or implied, regarding to the
Manual.
About this Manual
The Manual includes instructions for using and managing the product. Pictures,
charts, images and all other information hereinafter are for description and
explanation only. The information contained in the Manual is subject to change,
without notice, due to firmware updates or other reasons. Please find the latest
version in the ™ website (http://www.ezvizlife.com).
Revision Record
New release – January, 2021
Trademarks Acknowledgement
™, ™, and other EZVIZ’s trademarks and logos are the properties of
EZVIZ in various jurisdictions. Other trademarks and logos mentioned below are the
properties of their respective owners.
Legal Disclaimer
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE PRODUCT
DESCRIBED, WITH ITS HARDWARE, SOFTWARE AND FIRMWARE, IS PROVIDED
“AS IS”, WITH ALL FAULTS AND ERRORS, AND EZVIZ MAKES NO WARRANTIES,
EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, MERCHANTABILITY,
SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, AND
NON-INFRINGEMENT OF THIRD PARTY. IN NO EVENT WILL EZVIZ, ITS DIRECTORS,
OFFICERS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU FOR ANY SPECIAL,
CONSEQUENTIAL, INCIDENTAL, OR INDIRECT DAMAGES, INCLUDING, AMONG
OTHERS, DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION,
OR LOSS OF DATA OR DOCUMENTATION, IN CONNECTION WITH THE USE OF
THIS PRODUCT, EVEN IF EZVIZ HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL
EZVIZ’S TOTAL LIABILITY FOR ALL DAMAGES EXCEED THE ORIGINAL PURCHASE
PRICE OF THE PRODUCT.
EZVIZ DOES NOT UNDERTAKE ANY LIABILITY FOR PERSONAL INJURY OR
PROPERTY DAMAGE AS THE RESULT OF PRODUCT INTERRUPTION OR SERVICE
TERMINATION CAUSED BY: A) IMPROPER INSTALLATION OR USAGE OTHER THAN
AS REQUESTED; B) THE PROTECTION OF NATIONAL OR PUBLIC INTERESTS; C)
FORCE MAJEURE; D) YOURSELF OR THE THIRD PARTY, INCLUDING WITHOUT
LIMITATION, USING ANY THIRD PARTY’S PRODUCTS, SOFTWARE, APPLICATIONS,
AND AMONG OTHERS.
REGARDING TO THE PRODUCT WITH INTERNET ACCESS, THE USE OF
PRODUCT SHALL BE WHOLLY AT YOUR OWN RISKS. EZVIZ SHALL NOT TAKE
ANY RESPONSIBILITES FOR ABNORMAL OPERATION, PRIVACY LEAKAGE OR
OTHER DAMAGES RESULTING FROM CYBER ATTACK, HACKER ATTACK, VIRUS
INSPECTION, OR OTHER INTERNET SECURITY RISKS; HOWEVER, EZVIZ WILL
PROVIDE TIMELY TECHNICAL SUPPORT IF REQUIRED. SURVEILLANCE LAWS AND
DATA PROTECTION LAWS VARY BY JURISDICTION. PLEASE CHECK ALL RELEVANT
LAWS IN YOUR JURISDICTION BEFORE USING THIS PRODUCT IN ORDER TO
ENSURE THAT YOUR USE CONFORMS TO THE APPLICABLE LAW. EZVIZ SHALL
NOT BE LIABLE IN THE EVENT THAT THIS PRODUCT IS USED WITH ILLEGITIMATE
PURPOSES.
IN THE EVENT OF ANY CONFLICTS BETWEEN THE ABOVE AND THE APPLICABLE
LAW, THE LATTER PREVAILS.
Table of Contents
Overview ��������������������������������������������������������� 1
1� Package Contents ����������������������������������������������������������������������������1
2� Basics ����������������������������������������������������������������������������������������������1
Get the EZVIZ App ������������������������������������������� 2
Connect to the Internet ������������������������������������ 3
1� Option A: Wired Connection ��������������������������������������������������������������3
2� Option B: Wireless Connection ����������������������������������������������������������4
Installation ������������������������������������������������������ 5
1� Micro SD Card Installation (Optional) ������������������������������������������������5
2� Installation Location �������������������������������������������������������������������������5
3� Installation Procedure ����������������������������������������������������������������������5
4� Waterproof Kit Installation (Optional) �����������������������������������������������7
Operations on the EZVIZ App ��������������������������� 8
1� Live View ������������������������������������������������������������������������������������������8
2� Settings��������������������������������������������������������������������������������������������9
FAQ ��������������������������������������������������������������� 10
EZVIZ Connect ����������������������������������������������� 11
1� Use Amazon Alexa �������������������������������������������������������������������������� 11
2� Use Google Assistant ���������������������������������������������������������������������12
1
Overview
1� Package Contents
Camera
Drilling Template Waterproof Kit Screw Kit
Power Adapter Regulatory Information Quick Start Guide
The power adapter's appearance is subject to the one you have bought.
2� Basics
Power Port
Ethernet Port
MIC
Lens
LED Indicator
Lens
IR light
IR light
2
Micro SD Card Slot
(Behind the cover)
Speaker
RESET Button
Name Description
RESET
Button
When the camera is working, press and hold for about 5s and all
parameters will be restored to default settings.
LED
Indicator
Solid Red: Camera starting up.
Slow-flashing Red: Network exception.
Fast-flashing Red: Camera exception (e.g. Micro SD card
error).
Solid Blue: App visiting camera.
Slow-flashing Blue: Camera running properly.
Fast-flashing Blue: Camera ready for Wi-Fi connection.
Get the EZVIZ App
1. Connect your mobile phone to Wi-Fi (suggested).
2. Download and install the EZVIZ app by searching for “EZVIZ” in the App Store
or Google Play
TM
.
3. Launch the app and register an EZVIZ user account.
EZVIZ App
If you have already used the app, please make sure that it is the latest version. To find
out if an update is available, go to the app store and search for "EZVIZ".
3
Connect to the Internet
• Wired Connection: Connect the camera to a router. Refer to Option A.
• Wireless Connection: Connect the camera to Wi-Fi. Refer to Option B.
1� Option A: Wired Connection
1. Connect the power adapter cable to the camera’s power port.
2. Plug the power adapter into an electrical outlet.
• Use power adapter and power cable come with the camera in the box.
• The LED turning fast-flashing blue indicates that the camera is powered on and ready
for network configuration.
3. Connect the camera to the LAN port of your router with the Ethernet cable
(purchase separately).
The LED turning slow-flashing blue indicates that the camera is connected to the
Internet
Outlet
Power Adapter
DC12V 1A
Router
4. Add your camera to EZVIZ.
- Log in to your account using the EZVIZ app.
- On the Home screen, tap “+” on the upper-right corner to go to the Scan QR
Code interface.
- Scan the QR code on the Quick Start Guide cover or on the body of the camera.
Scan QR Code
- Follow the EZVIZ app wizard to add the camera to the app.
4
2� Option B: Wireless Connection
1. Connect the power adapter cable to the camera’s power port.
2. Plug the power adapter into an electrical outlet.
• Use power adapter and power cable come with the camera in the box.
• The LED turning fast-flashing blue indicates that the camera is powered on and ready
for network configuration.
Outlet
Power Adapter
DC12V 1A
3. Add camera to EZVIZ.
- Log in to your account using the EZVIZ app.
- On the Home screen, tap “+” on the upper-right corner to go to the Scan QR
Code interface.
- Scan the QR code on the Quick Start Guide cover or on the body of the camera�
Scan QR Code
- Follow the EZVIZ app wizard to add the camera to EZVIZ.
• Please connect your camera to the Wi-Fi to which your mobile phone has been
connected.
• The band of the Wi-Fi must be 2.4 GHz.
Press and hold the reset button for about 4s, and you can restart the camera and
restore all parameters to default.
Press and hold the reset button for about 4s in any of the following cases:
• The camera fails to connect to your Wi-Fi network.
• You want to connect the camera to another Wi-Fi network.
5
Installation
1� Micro SD Card Installation (Optional)
1. Remove the cover on the camera.
2. Insert the micro SD card (sold separately) into the card slot.
3. Fix the cover to the camera.
Micro SD Card Slot
(Remove the cover)
After installing the micro SD card, you should initialize the card in the EZVIZ app
before using it.
4. In the EZVIZ app, tap the Storage Status in the Device Settings interface to
check the SD card status.
5. If the memory card status displays as Uninitialized, tap to initialize it.
The status will then change to Normal and then videos can be stored.
2� Installation Location
• Choosealocationwithaclear,unblockedeldofviewandwithagoodwireless
signal.
• Make sure the wall is strong enough to withstand three times the weight of the
camera.
• Camera cannot be installed with the lens facing direct sunlight.
3� Installation Procedure
The camera can be wall mounted and ceiling mounted.
Ceiling/Wall Mount
1.Removetheprotectivelmfromthelens.
2.Stickthedrillingtemplateontoacleanandatsurface.
3. (For cement wall only) Drill screw holes according to the template, and insert
anchors.
4.Usescrewstoxthecameraontheinstallationsurface.
6
Drilling Template
Anchor
Screw
Fig. 1 Ceiling Mount
Drilling Template
Screw
Anchor
Fig. 2 Wall Mount
7
4� Waterproof Kit Installation (Optional)
If the camera is installed outdoors or in humid environments, please use the waterproof kit.
1. Insert the gasket into the Ethernet port of the camera.
Ethernet Port Gasket
2. Thread A through the nut, the gasket and the endcap.
A BNut
Gasket
Endcap
3. Tighten the nut and the endcap�
A BNut Endcap
4. Thread A into the Ethernet port of the camera and tighten the nut.
Ethernet Port A
5. Connect B to the LAN port of the router.
B
Router
8
Operations on the EZVIZ App
The app interface may be different due to version update, and the interface of the app
you installed on your phone shall prevail.
1� Live View
Launch the EZVIZ app, tap Live View, you can view and listen to a live feed, take
snapshots,recordvideos,andchoosevideodenitionasneeded.
Icon Description
Share. Share your device.
Settings. View or change the device settings.
Snapshot. Take a snapshot.
Record. Manually start/stop recording.
Definition. Select video resolution from Hi-Def or
Basic
.
Pan/Tilt/Zoom
. Rotate the camera to get broader field of view.
Talk. Tap the icon, and then follow the on-screen instructions to
talk to or listen to people in front of the camera.
Picture in Picture. You can select to see the pictures taken
simultaneously by two lens in the live view.
Multi-screen Live. Tap to select window layouts.
Tap to zoom
.
Swipe left and right across the screen to see more icons.
9
2� Settings
Parameter Description
Audio
When disabled, both live view and record videos will not
have audio.
Audio Mode
• Intercome: Press and hold to send voice messages.
• Voice Call: Tap to start a voice call.
Status Light
If enabled, the LED indicator on the camera will be on;
otherwise the LED indicator will not be on.
Alarm Notification
If disabled, notifications will not be pushed to your app
once targets are detected.
Time Zone You can select time zone as needed here.
Date Format You can select date format as needed here.
Wi-Fi
Make your device offline first, and then you can connect
your device to a new network.
Cloud Storage You can subscribe and manage the cloud storage.
Storage Status
You can see micro SD card capacity, used space and free
space here, and also you can enable or disable cloud
storage services here
Device Version You can see device version here.
Image Encryption
If enabled, images captured by the camera can only be
avaliable after you enter a password.
Change Encryption
Password
You can change encryption password here.
Offline Notification
If enabled, notifications will be pushed to your app once
the camera is offline.
User Guide You can read user guide of the camera here.
About
You can mark where the device is installed, and get product
category, device model, serial number, and device QR code
here.
Restart Tap to restart the camera.
Delete Device
Tap to delete the camera from EZVIZ cloud. After you have
deleted the camera, videos stored in the cloud will not be
deleted. Once you add the camera again, the videos can
still be viewed.
10
FAQ
Q: If the camera is offline on the App, will the video recording continue?
A: If the camera is powered on but disconnected from the Internet, then
local recording will continue but cloud recording will stop. If the camera is
powered off, both video recordings will stop.
Q: Why the alarm is triggered when nobody in the image?
A: Configure a lower value for the detection sensitivity. Please notice that
vehicle and animals are also alarm triggering sources.
Q: How to use the micro SD card for local storage?
A: 1. Make sure that there is a micro SD card inserted and that the camera is
added to your EZVIZ account. Open the EZVIZ app and enter the “Device
Details” interface, if the “Initialize Storage Card” button appears, you need
to initialize the micro SD card first.
2. The micro SD card recording for the motion detection is enabled by
default.
Q: The mobile phone cannot receive alarm prompts when the camera is
online�
A: 1. Make sure that the EZVIZ app is running on your mobile phone and that
the Motion Detection Notification is enabled.
2. For Android system, make sure the app is running in background; and
for iOS, enable the message push function in “Settings > Notification”.
3. If still no alarm prompts, press and hold the RESET button for about 5
seconds restore the camera settings.
Q: Live view or playback failed�
A: Make sure that your network is well connected. Watching live videos needs
a good bandwidth. You can refresh the video, or change a network and try
again.
11
EZVIZ Connect
1� Use Amazon Alexa
These instructions will enable you to control your EZVIZ devices with Amazon
Alexa. If you run into any difficulties during the process, please refer to
Troubleshooting�
Before you start, make sure that:
1. EZVIZ devices are connected to the EZVIZ app.
2. In the EZVIZ app, turn off the "Image Encryption" in the Device Settings page.
3. You have an Alexa-enabled device (i.e Echo Spot, Echo-Show, All-new Echo-
Show, Fire TV (all generations), Fire TV stick (second generation only), or Fire
TV Edition smart TVs).
4. The Amazon Alexa app is already installed on your smart device, and you have
created an account.
To Control EZVIZ devices with Amazon Alexa:
1. Open the Alexa app and select "Skills and Games" from the menu.
2. OntheSkillsandGamesscreen,searchfor"EZVIZ",andyouwillnd"EZVIZ"
skills.
3. Select your EZVIZ device's skill, then tap ENABLE TO USE�
4. Enter your EZVIZ username and password, and tap Sign in�
5. Tap the Authorize button to authorize Alexa to access your EZVIZ account, so
that Alexa can control your EZVIZ devices.
6. You will see "EZVIZ has been successfully linked", then tap DISCOVER DEVICES
to allow Alexa to discover all your EZVIZ devices.
7. Go back to Alexa app menu and select "Devices", and under devices you will
see all your EZVIZ devices.
Voice Command
Discover a new smart device via the "Smart Home" menu in the Alexa app or the
Alexa Voice Control function.
Once the device is found, you can control it with your voice. Speak simple
commands to Alexa.
Your device's name for example: "show xxxx camera," can be changed in the EZVIZ
app. Each time you change the name of the device, you will need to discover the
device again to update the name.
Troubleshooting
What should I do if Alexa fails to discover my device?
Check if there are any Internet connecting problems.
Try to restart the smart device and re-discover the device on Alexa.
Whythedevice'sstatusis"Ofine"onAlexa?
Your device might have been disconnected from the network. Restart the smart
device and re-discover on Alexa.
Check if your router is connected to the Internet and try again.
For details about countries where Amazon Alexa is available, see Amazon Alexa's
official website.
12
2� Use Google Assistant
With the Google Assistant, you can activate your EZVIZ device and watch live by
speaking Google Assistant voice commands.
The following devices and apps are required:
1. A functional EZVIZ app.
2. In the EZVIZ app, turn off the "Image Encryption" and turn on the "Audio" in the
Device Settings page.
3. A TV with functional Chromecast connecting to it.
4. The Google Assistant app on your phone.
To get started, follow the steps below:
1. Set up the EZVIZ device and make sure it works properly on the app.
2. Download the Google Home app from the App Store or Google Play Store
TM
and
log into your Google account.
3. On the Myhome screen, tap “+” on the upper-left corner, and select "Set up
device" from the menu list to go to the Set up interface.
4. Tap Works with Google, and search for"EZVIZ", where you will nd "EZVIZ"
skills.
5. Enter your EZVIZ username and password, and tap Sign in�
6. Tap the Authorize button to authorize Google to access your EZVIZ account, so
that Google can control your EZVIZ devices.
7. Tap Return to app�
8. Follow the above steps to complete the authorization. When synchronization
is completed, EZVIZ service will be listed under your list of services. To see a
list of compatible devices under your EZVIZ account, tap on the EZVIZ service
icon.
9. Now try some commands. Use the name of the camera that you created when
you set up the system.
Users can manage devices as a single entity or in a group. Adding devices to
a room allows users to control a group of devices at the same time using one
command.
See the link for more information:
https://support.google.com/googlehome/answer/7029485?co=GENIE.
Platform%3DAndroid&hl=en
For additional information about the device, please refer to www.ezviz.eu.