Loan Servicing Manager Job Description

ob Title: Loan Servicing Specialist

Reports To: Loan Servicing Manager

Job Description: The primary task of the Loan Servicing Specialist is to ensure the new loan onboarding

process. Compiles and verifies all required loan documentation for loan set-up. Makes initial contact

with borrower to ensure they are promptly and professional introduced to and explain our relationship

to the financial institution. Provide additional support to fellow staff as directed.

Daily responsibilities include, but are not limited to:

• New loan set-up process including uploading, tax contracts, welcome letters and payment

processing set up.

• Posting of various mortgage payment types daily.

• Accurate posting of current, delinquent, exception, and payoff of mortgages, as requested.

• Administration of insurance escrow accounts including canceling PMI and waiving or establishing

escrow.

• Track, disburse and administer of hazard, flood, and mortgage insurance payments

• Processing and updating insurance binders

• Preparation of department filing for scanning into electronic files

• Assist with semi-annual property tax payment and follow up on all property tax issues for serviced

loans. Monitor and follow up with members on past due property taxes including force placing

escrow as needed.

• Verbal & written response to member mortgage servicing inquiries

• Accurate issuance of mortgage payoff statements

• Assist in preparation, distribution and member inquiries of annual tax & insurance analysis and

PMI insurance disclosures. Assist with annual escrow analysis and pre-audit.

• Adhering to investor guidelines while administrating insurance loss claims

• Assist in maintaining department audit reports as they pertain to this job description

• Make concentrated efforts to solve member problems and make sound decisions

• Other duties, as assigned.

Qualifications

Experience and Education

• Minimum of a High School diploma or equivalent.

• Minimum of 1-2 years’ experience with residential mortgage and/or consumer loan servicing.

• Experience working in a matrixed, cross-functional team environment is preferred.

Knowledge, Skills, and Abilities

• Strong verbal, written, and interpersonal skills.

• Detail oriented and good organizational skills.

• Ability to perform mathematical calculations and collect and analyze data.

• Ability to work independently and as a team member.

• Ability to present a positive and professional image to all employees and members.

• Ability to use a personal computer.

• Ability to use a 10-key.

• Ability to interpret and analyze financial data.

• Solid problem-solving skills.

• Ability to organize and prioritize to meet work deadlines.

• Ability to effectively and efficiently manage multi-task duties.

• Extensive knowledge of financial industry standards and regulations.

• Knowledge of loan policies & procedures, and fundamentals of mortgage lending concepts.

• Superior customer service skills.

• Working knowledge of MS Word and Excel.

PHYSICAL CONDITIONS

Pivot Servicing Group is committed to working with its employees to reasonably accommodate them with

the physical aspects of the position. The following is a list of physical considerations that are normally

encountered in this job:

• Position requires the ability to effectively and efficiently communicate with a diverse field of

membership and staff.

• Position requires the ability to sit or stand for long periods of time.

• Position requires the ability to work on computers for a long period of time in an office

environment.

• Position requires flexibility of hours during high volume periods.