Nuance PowerMic Mobile 4.0 for Dragon Medical One
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© 2018 Nuance Communications, Inc. All rights reserved.
Troubleshooting
Here you find solutions to common issues.
n I cannot log in. The app tells me I need to set up a profile.
Contact your system administrator, who will provide you with a configuration link via email or web page.
Open the email or web page on your mobile device and copy the link to the clipboard. When you start
PowerMic Mobile, tap Add profile. Paste the configuration link and give the profile a name (for example,
your organization name).
n I cannot log in. My user name is incorrect.
Use your Dragon Medical One user name to log in to PowerMic Mobile. The user name is case sensitive.
n When I log in, a connection error is displayed.
An error occurred while trying to refresh the target list. Refresh the list or log in again. In general this is not a
critical error and can be ignored.
n I can pair my mobile device with the target, but it does not seem to hear me.
In Dragon Medical One, make sure PowerMic Mobile is selected as the microphone.
n I am able to pair with the target, but the sound is garbled or PowerMic Mobile is not behaving as expected.
Stop recording in PowerMic Mobile, wait 30 seconds and start recording again. If the problem persists, log
out of PowerMic Mobile and log in again.
Contact your administrator if you continue to experience this issue.
n
PowerMic Mobile displays the Recording screen even though Dragon Medical One indicates that it is
disconnected:
Start recording in PowerMic Mobile;Dragon Medical One will display the recording icon:
n When I navigate away from PowerMic Mobile and then open it again, I can no longer pair my Android device
with the target.
Make sure that background data is enabled;for example, Restrict Background Data must not be enabled
in your device's settings.