The following guidance is organized around three distinct categories: people, places, and processes.
I. PEOPLE
A. Physical Distancing
• Responsible Parties must ensure that the workforce and customer presence in any personal care
facility is limited to no more than 75% of the maximum occupancy for a particular area as set by the
certificate of occupancy, inclusive of customers, who must maintain six feet of separation from others,
except during the service, and, in all cases, must only be permitted entry into the facility if they wear an
acceptable face covering; provided, however, that the customer is over the age of two and able to
medically tolerate such a covering; and;
• Responsible Parties must ensure a distance of at least six feet is maintained among employees and
customers at all times, unless safety or the core activity requires a shorter distance (e.g. performing a
tattoo or piercing, providing a massage, performing a manicure or pedicure, operating appointments
desk or cash registers). Employees must wear face coverings any time they interact with customers
(e.g. performing a service, ringing up a purchase, wrapping an item to hand off) and any time that
employees must come within six feet of another person. Employees must be prepared to don a face
covering if another person unexpectedly comes within six feet
o Acceptable face coverings for COVID-19 include but are not limited to cloth-based face coverings
and disposable masks that cover both the mouth and nose.
o However, cloth, disposable, or other homemade face coverings are not acceptable face coverings
for workplace activities that typically require a higher degree of protection for personal protective
equipment (PPE) due to the nature of the work. For those activities, N95 respirators or other PPE
used under existing industry standards should continue to be used, as is defined in accordance
with OSHA guidelines.
• Responsible Parties may modify the use and/or restrict the number of work stations and employee
seating areas, so that workers are at least six feet apart in all directions (e.g. side-to-side and when
facing one another) and are not sharing workstations without cleaning and disinfection between use.
o Responsible Parties must ensure that customer seating allows customers to maintain a six-foot
distance from all others except for the employee providing service (e.g. tattoo and piercing
workstations, massage tables, or salon workstations must be six feet apart from one another),
unless a physical barrier is installed between workstations.
▪ Installing physical barriers should be considered, where possible, to divide employee
workstations (e.g. between tattoo/piercing workstations, massage tables, or salon
workstations) and in accordance with OSHA standards.
▪ Physical barrier options may include: strip curtains, plexiglass or similar materials, or other
impermeable dividers or partitions that can be cleaned and disinfected.
• Responsible Parties must ensure that employees at appointment desks or cash registers maintain six
feet from other employees and customers, unless there is a physical barrier (e.g. plexiglass) between
the employee and other employees and/or customers, or the employee is wearing a face covering;
however, even with a physical barrier, employees must wear a face covering any time they interact
with a customer (e.g. ringing up a purchase)