Texas law prohibits retaliation against any complainant, regardless of the
complainant’s identity as a physician, patient, family member or concerned
citizen.
All complaints to TMB are confidential, and your identity will not be
disclosed to the individual against whom the complaint is made.
17. If I perform a surgery or procedure, how would I show I followed the
emergency rule?
Documentation is key. While there is no requirement to document your compliance,
you should consider documenting that you informed the patient of safe practice
measures you are taking in the medical record. Or indicate they were provided a
copy of office protocols standings, orders, or policies regarding the minimum
standards for safe practice.
Also, the rule specifically addresses the minimum standards for safe practice for
procedures and surgeries that involve the mucous membranes, including the
respiratory tract, with a high risk of aerosol transmission. These procedures and
surgeries require minimum safety equipment standards to be used by a physician or
physician’s delegate that include N95 masks, or an equivalent protection from
aerosolized particles, and face shields.
18. If a complaint is received, how will the TMB determine if a physician met
the requirements of the new rule or the posting requirement, if necessary?
The TMB can only act on a valid written complaint. Complaints can be filed
confidentially, but not anonymously. The complainant’s identity will remain
confidential with TMB. If a complaint is received, then TMB will begin by
reviewing the complaint. If there is enough information in the complaint, TMB will
proceed with an investigation, including gathering witness statements and requesting
medical records for review.
When reviewing the information gathered during the investigation, TMB will
determine if the physician complied with the requirements of the emergency rule.