Booking Conditions Updated 20221202
BOOKING CONDITIONS
PAYMENT AND CANCELLATION TABLE (the “Table”)
Level 1
Level 2
Additional Air
Tickets
Extra Accommodation
Chargeable Transfers
Deposit due per
person
$200
$350
As per airline
policy
No additional deposit
required
No additional deposit
required
Final Payment due
(before departure)
60
days
90
days
As per airline
policy
In accordance with
guided holiday
In accordance with
guided holiday
Cancellation Charges (per person) if you cancel your holiday (No. of Days before travel)
120 days and over
Deposit
Deposit
$35 plus
airline
charges
$35
$35
119 – 90 days
Deposit
Deposit
$35 plus
airline
charges
$35
$35
89 - 60 days
Deposit
30%
$35 plus
airline
charges
$35
$35
59 - 16 days
30%
60%
$35 plus
airline
charges
Higher of $35 or 25% of
accommodation price
Higher of $35 or 25% of
transfer price
15 - 8 days
50%
90%
$35 plus
airline
charges
Higher of $35 or 30% of
accommodation price
Higher of $35 or 30% of
transfer price
7 - 1 days
90%
100%
$35 plus
airline
charges
100% of
accommodation price
100% of transfer price
Departure Day/No
Show
100%
100%
$35 plus
airline
charges
100% of
accommodation price
100% of transfer price
We offer Gold Seal Protection which may reduce your cancellation fees, please see Important
Information for details of the Gold Seal Protection.
NOTE: Included flights are outlined in each trip itinerary in our brochure or online. Guests
travelling on any flight must provide their full name (as appears on their passport), date of birth
and gender. Incomplete or inaccurate information may result in additional charges payable
directly to the airline or in a worst-case scenario, be denied boarding.
Level 1: Cancellation fees are the minimum cancellation fee charged and is used unless the
trip is described as Level 2.
Level 2: These are generally trips which include cruise/ferry, train or intra-trip flight elements.
A full list of trips and level can be found at www.trafalgar.com
YOUR HOLIDAY BOOKING
For the purposes of this document reference to “you” or “your” includes all guests in the party.
Trafalgar Tours (AUST) PTY Ltd is the ‘Sales Company’. The ‘Operator’ for the trips will be as
described in the table below. Collectively these companies are referred to as ‘Trafalgar’, or
the ‘Provider’.
Destination
Operator
Europe and Britain, Africa, Asia
Trafalgar Tours Limited
USA & Canada, Central America,
South America and Antarctica
Destination America
Australia and New Zealand
AAT Kings Tours Pty Limited and Travel Corporation NZ Limited
Booking Conditions Updated 20221202
Your agreement is with Trafalgar and a contract is formed when you make a reservation with
us that we accept. Enrollment in and payment for a guided trip shall constitute acceptance
by the guest of the terms and conditions in this document. These cannot be varied except in
writing by an officer of the Company.
All contracts with Trafalgar are made subject to the terms of these booking conditions.
We reserve the right to change these booking conditions at any time prior to you making a
booking.
The invalidity of any provisions herein shall not affect the validity of any other provisions. The
agreement shall be construed as though the invalid provision was not contained herein and
was replaced with an enforceable provision as similar as possible to the original provision.
Should any conflict arise between these booking conditions and those contained within our
brochures, these booking conditions shall prevail.
Departure Date
The departure date is the date indicated on the booking
confirmation.
Security
Security is a major concern to all of us and the situation globally is
constantly changing. Events around the world, coupled with the
“Travel Advisories” put out by various governments, may at times
necessitate changes to the accommodations and itinerary or even
trip cancellation. You must accept these risks involved in travel to any
country that may experience security difficulties and accept
responsibility for your own travel decisions.
Travel Insurance
Travel insurance is highly recommended for all guests covering all
applicable dates of travel with the Provider. This insurance should
cover: trip interruption, personal injury, medical expenses, evacuation
and repatriation cover including during pandemic events. The
choice of insurer is yours.
The availability of travel insurance and extent of cover is constantly
changing, please refer to our website [www.trafalgar.com/faq] for
most up to date information or talk to your reservation agent. The
Provider may receive a commission for introducing you to a travel
insurance provider.
The Provider cannot be held responsible for your failure to obtain
insurance which is appropriate, and we recommend you purchase
your insurance at or soon after booking your trip. The Provider will not
be held liable for any costs incurred by the guest resulting from their
failure to obtain adequate travel insurance.
COVID-19
An inherent risk of exposure to COVID-19 exists in any public place
where people are present. COVID-19 is an extremely contagious
disease that can lead to severe illness and death. The Provider may
require proof of vaccination or negative COVID tests, with the
situation changing rapidly please refer to [www.trafalgar.com/faq]
for current requirements.
COVID-19 requirements vary from country to country and region to
region and circumstances may requires us to ask all travellers to be
vaccinated and provide evidence of vaccination, irrespective of the
destinations’ vaccine requirements. Definition of fully vaccinated
may include booster doses and/or time elapsed since last dose
received. Evidence of negative COVID tests may also be required.
Booking Conditions Updated 20221202
Airlines and other transport providers may also have separate
requirements. It is your responsibility to ensure that you comply at all
times with these requirements. No refunds will be given if you are
unable to undertake some or all of your holiday due to your failure to
comply with these requirements. You will be responsible for any
resulting additional costs including travel and accommodation.
We ask that you please take personal responsibility for your wellbeing.
This begins with packing any personal protective equipment and
sanitisers you require. Please adopt physical distancing and hygiene
practices throughout your pre-trip travel arrangements and follow all
health instructions whether physical signage, or requests from our
professional staff once you are holidaying with us. To travel with the
Provider, you voluntarily assume all risks related to exposure to COVID-
19. Full details of hygiene protocols can be found on our website.
If, within 14 days of your departure, you or anyone in your booking
party:
• test positive for COVID-19 and have to quarantine for a period
of time, or
• are notified or otherwise become aware that you have, or
suspect you may have, come into close contact with
someone who has tested positive for COVID-19 (or where they
otherwise suspect they may have COVID-19) and have to self-
isolate for a period of time
you must notify us immediately. In the event that you are unable to
travel with us our cancellation charges may apply in accordance
with our cancellation procedure.
If this happens whilst you are on your holiday, please notify us without
delay and we will provide such reasonable assistance as we can in
the circumstances. However, we will not be responsible for covering
the cost of any curtailment of your holiday, missed transport
arrangements, additional accommodation required, or other
associated costs incurred by you. You must ensure you have travel
insurance which covers these costs.
Force Majeure
Force Majeure Event means any event or circumstance beyond the
control of the Provider, including but not limited to: (a) an act of god
(such as earthquake, flood, fire, explosion, landslide, lightning, action
of the elements, force of nature, washout, typhoon, hurricane,
cyclone, tsunami, storm or storm warning or natural disaster); (b)
industrial disputes, work ban or other labour dispute or difficulty; (c)
acts of terrorism, political unrest, war or threat of war, riots or civil strife;
(d) failure or delays to scheduled transportation and the closure of
airports or ports; (e) pandemic, epidemic or health risk; (f)
governmental and administrative actions (including closure of
borders and travel warnings and restrictions).
RESERVATIONS AND PAYMENTS
1. Your trip will be confirmed after receipt of a non-refundable deposit as detailed in the Table.
We reserve the right to refuse a booking without giving any reason and shall in that event
return any deposit received. If not received within 5 days of booking, the reservation will
automatically be cancelled. On certain departures, deposits may be required at time of
booking to hold seats.
Booking Conditions Updated 20221202
2. Air-inclusive bookings may require an additional non-refundable deposit or payment in full at
the time of booking, see Flight Reservations, Deposits and Cancellation section below.
3. We may from time to time offer deposits at a reduced amount (Promotional Deposits) and
these may be subject to different terms and conditions as specified by us. Such terms and
conditions prevail to the extent of any inconsistency with these Booking Conditions.
4. Final payment for your trip reservation will be due prior to departure no later than as detailed
in the Table. When making multiple trip bookings, full payment is for all trips according to the
scheduled departure date of the first departing trip. Payment in full will be required at time
of booking for reservations made later than the final payment due date (see Table) prior to
the trip departure date. Some special promotions may have different payment deadlines
and cancellation terms.
5. The Provider reserves the right to cancel the reservation and impose cancellation charges if
any payment is not received as detailed within the Table. The Provider will not be responsible
for lost land and/or air reservations.
6. Credit Card Bookings: The Provider should be advised of your credit card number when
making your reservation directly with us. For security purposes, we are required to collect the
guest’s credit card billing address, card expiration date and the customer verification code
every time a payment is applied. A fee will be applied at the time of payment when paying
by credit card. This will vary depending on the card used.
7. Your Travel Agent shall hold all monies for each and every person named in the booking until
the booking is confirmed at which time your Travel Agent shall provide those monies promptly
to us. You consent to us depositing monies received by us as required by law. We will be
entitled to keep interest earned on monies.
BOOKING CHANGES
Name Changes
The Provider does not charge for name corrections, however
where third party costs are incurred these will be passed on to
the guest. Not all airlines allow name changes or name
corrections, and a new airfare may need to be purchased which
will be passed onto the guest.
Other Booking Changes
The Provider does not charge for minor booking changes
however where third party costs are incurred these will be passed
on to the guest. Costs and charges may increase the closer to
the departure date that changes are made. We will try to make
your requested change, but it may on occasion not be possible.
A change of trip date or itinerary after final payment is due (see
Table) will be treated as a cancellation.
CANCELLATION AND REFUNDS
Cancellation by
Traveller
Travel arrangements for any member of the party may be
cancelled at any time by written notice by the person who made
the booking.
If notice of cancellation is received by the Provider before final
payment is due (see Table), the deposit will be retained. If
cancellation is made after final payment is due cancellation fees
will apply (see Table). Please also refer to Air Changes or
Cancellation Section where applicable.
Notice of cancellation must be made in writing directly to the
Provider or through your Travel Agent. Please also refer to the
Provider's Gold Seal Additional Protection.
Booking Conditions Updated 20221202
If a person in a party cancels and there is a room change caused
by this cancellation (such as a twin share to Single, or Triple to
twin share), charges for the new room type will be the
responsibility of the remaining party.The charges detailed in the
Summary Terms table (which includes GST), representing costs
incurred by the Provider in cancelling your travel arrangements,
will apply when notice of cancellation for your trip is given after
the booking is confirmed. Please also refer to the Provider’s Gold
Seal Additional Protection.
If a guest fails to join the trip on the day of departure,
cancellation fees will be 100% (unless the guest notifies us of the
delay and joins the trip later at their own expense).
Cancellation fees as per the Table apply to additional
accommodation and/or chargeable transfers prior to and after
the trip, itinerary extensions or cruise reserved through the
Provider.
Cancellation fees and charges will include any amounts that we
have paid or have contractually committed to pay to third
parties to deliver your travel arrangements which we cannot
reasonably recover (for example payments made or due to
airlines and hotels). Any payments we have made to third parties
will only be refunded to you once we have deducted the above
cancellation fees and charges and once we have actually
recovered the amounts from the third parties.
All cancellation fees as per the Table are additional to any
cancellation fees or other charges that may be levied by your
Travel Agent.
Gold Seal Protection premiums are non-refundable.
If the reason for your cancellation is covered under your
insurance, you may be able to reclaim these charges from your
insurer. You are responsible to make the claim to your insurer.
Cancellation by the
Provider
The Provider reserves the right, to modify or cancel any trip,
accommodation, in-destination activity or arrangement,
(definite or not), at any time.
Cancellation due to Failure to Pay
If full payment is not received by the due date (see Table), The
Provider has the right to cancel your reservation and no refund
will be made. The Provider will not be responsible for lost
reservations.
Cancellation due to Force Majeure Events
If the Provider cancels a trip as a result of a Force Majeure Event,
a future travel credit (FTC) to the value of funds paid to date less
any third-party costs incurred will be provided. All FTCs will be
valid for 24 months from date of issue.
Where a trip is terminated mid-trip due to a Force Majeure event,
if we provide you with any alternative services or assistance (such
as hotels or travel) then you agree to pay for these costs.
Booking Conditions Updated 20221202
Cancellation due to Events other than Force Majeure Events
If the cancellation by the Provider is not as a result of a Force
Majeure Event, the Provider will provide an alternative
comparable trip (if available), if an alternative is not available
then a refund will be made. The Provider is not liable for any
cancellation or change cost or penalties incurred on other travel
arrangements, including air travel, that may be affected
thereby.
The Provider is not responsible for other travel arrangements that
you or your party have made outside the Provider and which are
affected by our cancellations.
Early Return, Illness or
Absence
Early return expenses are the guest’s responsibility. There is no
refund for absence or early departure from a trip, including but
not limited to missed hotels, transfers, meals or sightseeing cruises
or optional extensions. The Provider urges you to purchase travel
insurance which covers such circumstances. Please also refer to
the Provider's Gold Seal Additional Protection. The Provider
makes no representation or guarantees concerning
reimbursement, scope of coverage, or other aspects of any
travel insurance policy or claim.
FLIGHT RESERVATIONS, DEPOSITS AND CANCELLATIONS
Reservations/ Ticketing
Air-inclusive bookings and some intra-trip flights require an
additional non-refundable deposit at time of booking which may
be up to 100% of the flight cost.
If an air reservation is made by the Provider, full payment may be
required for your airfare at the time of booking. This will be
regardless of future price fluctuations up or down. When booking
a trip including flights, you will be required, at the time of booking,
to provide us the full name as detailed on the passport, passport
number, nationality, date and place of issue for each guest.
The Provider does not hold an allocation of air seats and all flight
reservations are made on request and are subject to the terms
and conditions of the airline. Changes to flight itineraries and
name changes and/or corrections may either not be allowed or
may result in penalties charged by the airline. These are the
guest’s responsibility along with the fees charged as described
above.
Airlines (and other travel providers including the Provider)
change prices and routes from time to time. All air routings are in
the sole control of the airline and are subject to change at any
time.
Air Changes or
cancellation
After deposit has been received any changes, including
cancellations incur a service fee of $35 per person, plus any
airline penalties. Airline imposed penalties may be up to 100% of
the air ticket price. Published Fares, Priced Match Fares, Promo
Fares and some other airfares booked are non-refundable.
Where a customer has purchased a wholesale airfare under The Provider as part
of their package, the airfare must be utilized in-conjunction with the land/cruise
as part of the package. After payment, should a package change to a flight only
Booking Conditions Updated 20221202
booking, then the air ticket will be required to be upgraded to another fare at
your cost (this can include airline penalty fees, fare and taxes will be payable)
to retain the ticket.
Not showing up for your outbound flight as booked and ticketed
will be considered a no-show, and all the connecting flights
associated with this one, even a return flight will be cancelled
and no refund will apply.
FINANCIAL PROTECTION
We provide full financial protection for our package holidays.
Trafalgar has been running trips since 1947 and is a member of the Australian Federation of
Travel Agents (AFTA). The members include all the major tour operators who are financially
bonded for your security and who maintain the highest standards. With the guarantees of
these organisations, you know your trip and money are secure with Trafalgar.
TRAFALGAR TOURS (AUST) PTY LTD
(ABN 73 000 717 715)
Travel House, 35 Grafton Street, Bondi Junction, N.S.W. 2022
Tel: 1300 789 561
License No: 2TA00 1889
Operators:
Trafalgar Tours Limited, Travel House, Rue du Manoir, St Peter Port, Guernsey, GY1 2JH
Destination America Inc, 5551 Katella Avenue, Cypress, California 90630, USA
AAT Kings Tours Pty Limited, 82 – 86 Bourke Road, Alexandria NSW 2015, Australia
Travel Corporation NZ Limited, 131 New North Road, Eden Terrace, Auckland 1021, New
Zealand
Booking Conditions Updated 20221202
IMPORTANT INFORMATION
A quick reference guide to all the details you need to know before booking your holiday.
Disclaimer
Travel is personal and each individual’s goals and experiences may differ. The Provider will not
be bound by, or liable for, any description, photograph, representation or warranty made by
or provided by any independent third party sales representative, Travel Agent, or other person
or entity relating to any holiday offered by the Provider.
WHAT’S INCLUDED IN THE TRIP PRICE
Guided Holiday
By air-conditioned luxury motorcoaches, minibus or 4x4 vehicles, trains,
cruises, ferries and intra-trip flights including light aircraft as described in
the respective itinerary. Please note on some regional trips, transfers and
sightseeing trips smaller motorcoaches without toilet facilities may be
used.
If, due to circumstances beyond our control, motorcoaches are used
otherwise than as advertised, a refund of $10 per person will be made.
Toilets may be affected by higher altitude or extreme weather
conditions such as freezing temperatures and for the comfort of those
on board the motorcoach the toilets may have to be closed. In these
circumstances, additional rest breaks will be incorporated into the
itinerary.
Accommodation
Prices are per person, based on two persons sharing a room with
private bath or shower. Triple rooms may be available on selected
holidays in limited numbers. Triple or quad occupancy rooms may
utilise rollaway beds and three adults may find these rooms small. This
can be confirmed with your local sales agent or online reservation
agent.
Every effort has been made to reserve two-bed rooms; however, on
some occasions, rooms with one double bed may be the only option
available. These rooms will be allocated to solo travellers and couples
first; other rooms may feature a single bed and rollaway bed, murphy
bed or sleeper sofa. A limited number of twin share rooms are
available with our shared rooming service on certain trips. Trafalgar
shall not be responsible or liable for any claims or issues arising out of
the shared rooming.
Special room requests (adjacent, connecting or lower-floor rooms, as
examples) must be made at time of booking. Special room requests
are not guaranteed and are based on availability at time of check-
in. Many hotels, lodges and luxury tented camps are 100% smoke-
free, including all guest rooms, restaurants, lounges, meeting rooms
and public spaces. Smoking in a non-smoking room will result in a fine.
Substitute accommodation may be used sometimes. We try to use
those of similar standard. Hotel Frequent Traveller program points are
not earned with hotels on Trafalgar trips.
Please note that hotel room sizes, standards, facilities and services
provided may vary from country to country and region to region and
are often local in style and may not have air-conditioning.
Booking Conditions Updated 20221202
Cruises
Per person prices are based on two persons sharing a cabin with two
berths, private shower and toilet. A limited number of single cabins or
triple cabins may be available at an extra cost. Availability can be
confirmed with your local sales agent or online reservation agent.
Air Transportation
Not included unless otherwise outlined in each trip’s itinerary.
Wi-Fi
Complimentary Wi-Fi service is available in the rooms and public
areas of most accommodation. In many countries complimentary Wi-
Fi is also provided on-board the motorcoaches, however this is not
available in all locations. The Wi-Fi on the motorcoaches uses the
mobile phone network and as a result the connection will be slower
than standard broadband and at times may not be available. Audio
and Video streaming is not available using motorcoach Wi-Fi. Please
note that it may not be available on train trips, cruises, safari lodges,
tented camps or when the main motorcoach is not being used, such
as on transfer motorcoaches and other local services. For further
information on which countries Wi-Fi is offered in as well as daily data
allowances please refer to the website.
Travel Director
Guided holidays are conducted in English by a professional Travel
Director or Driver Guide. Mini-stays, Explorers or itinerary extensions are
normally not accompanied by a Travel Director and are operated on
a locally hosted basis using English-speaking Local Host services unless
otherwise described.
In the unlikely event that there are fifteen guests or less travelling on a
departure, Trafalgar reserves the right to operate this departure on an
individual basis with private transfers and individual arrangements.
Please refer to the individual guided holiday itinerary.
Meals
Some meals are included as detailed on trip itineraries.
Sightseeing
Experiences, entrance fees and an English-speaking Local Specialist (when
required) are included as detailed in the itinerary pages. Some included
activities (marked on the day-by-day itinerary descriptions) require a
signed liability waiver; participation in those included activities is at your
own risk.
Transfers
Transfers between airports, hotels, railway stations and piers are only
included as indicated on each itinerary. Transfers can be purchased
for an additional cost in many destinations. There will be no refund for
missed or unused transfers. If you require and reserve airport transfers
and did not purchase your flights from Trafalgar, you will need to
provide your arrival and departure flight information to Trafalgar
between 21-65 days before flight departure depending on the
destination. It is your responsibility to update Trafalgar with any
changes to your flight schedule to ensure that you receive your
transfers. Failure to do so may result in missing these services and no
refund shall be due for missed transfers resulting from missing or
outdated flight information.
Porterage
Luggage handling of one suitcase per person, at each guided
holiday hotel and porter service at airports for intra-air inclusive
guided holidays, is included in the price except in Australia and New
Zealand where no porter services are provided at airports.
Luggage
Allowances
Due to limited motorcoach capacity, a single bag is allowed with
dimensions not exceeding 30”x18”x10” (76x46x25cm) and weight not
exceeding 50 lbs./23kg. Carry-on/hand luggage is restricted to one
Booking Conditions Updated 20221202
piece per person, not exceeding 12”x11”x6” (30x28x14cm) to fit under
your coach seat or in the small overhead compartment. Carry-ons
with telescopic handles and wheels will not fit in the overhead
compartments or under seats and therefore, cannot be accepted as
carry-on luggage. Carry-on/hand luggage handling is the
responsibility of each guest and must be taken on and off the coach
by you each day of the guided holiday.
If you wish to bring a second item of luggage this must be requested
at time of booking, may not be permitted and will incur an additional
charge. Additional items not pre-booked or luggage which exceeds
weight or size limits may be refused. Where additional items or
overweight luggage can be allowed will this incur a daily charge
which will be collected by the Travel Director.
Please be advised that stricter luggage allowances may be in place
for other methods of transportation such as safari vehicles, flights and
cruises. Please confirm with your local sales representative or online
reservation agent.
Trafalgar and Trafalgar’s affiliated entities shall not be liable for loss or
damage to luggage or any guest’s belongings. Guests should
immediately report lost items to the Travel Director who will assist in
completing a lost property form that can be used for an insurance
claim. Trafalgar cannot assist in locating lost items after the guest
disembarks or completes the Trafalgar holiday.
Tips
Tips are included for services on your guided holiday, except to your
Motorcoach Driver, Well-Being Director and Travel Director (and
outside of the Americas, to your Local Host and Local Specialists)
whose tips/gratuities should be extended on a voluntary, individual
basis at the end of your holiday. Included tips cover all services
provided by dining-room waiters, housekeeping staff and porters at
hotels.
Tips for cruises and train journeys are subject to other arrangements
which may be confirmed with your local sales agent or online
reservation agent.
Optional Prepaid
Tips
If you have opted to prepay your tips to your Travel Director, Well-
Being Director and Motorcoach Driver, this will be detailed within your
holiday documentation. We offer this option on the majority of our
holiday itineraries. Please check with your local sales representative
or reservation agent where this option is available.
WHAT’S NOT INCLUDED IN THE TRIP PRICE
General
Any items and matters not referred to above, including, airfares to
and from your destination, air-related taxes and fees (except where
specified); additional fees charged by airlines such as checked
and/or excess baggage, seat selections and any other services;
passport and visa fees; insurances of all kinds; tips to Travel Directors,
Local Specialists, Motorcoach Drivers and other; laundry; phone
calls; minibar; beverages and meals not detailed in the itinerary; and
all items of a personal nature.
Booking Conditions Updated 20221202
Additional taxes and surcharges may be collected by foreign
governmental and non-governmental entities. This list is illustrative
and not a complete list of every item not included.
Optional
Experiences
Additional/optional experiences are available on your trip and can be
purchased for an extra charge during your trip.
Leaving the trip
early
The price does not cover costs and expenses, including your return
home, if you leave the trip whether of your own volition, our decision
based on behaviour that disrupts the trip, due to illness, action by any
government or other reason.
TRAVEL DOCUMENTS
MyTrafalgar
Guests are required to register for their trip at my.Trafalgar.com. This only takes a few minutes
and means we’ll have:
• Your personal details, including your email address and phone number.
• Your emergency contact info and travel insurance details, just in case we need it.
• Your dietary, medical or other special requirements you may have.
Provided full payment has been received on time and registration is completed, travel
documents will be available to download in electronic format no later than 21 days prior to
travel. You’ll also find out where your Trafalgar trip will start and exactly what accommodation
you’ll be staying in – plus the answers to a host of FAQs. We don’t print paper documents, and
all guests will receive e-docs.
Passports, Visas and other Entry/Exit Requirements
All guests must be in possession of a machine-readable passport valid for 6 months after their
trip return date along with applicable visas. Due to government imposed security/ immigration
measures, passport and emergency contact information is required for all guests prior to the
release of travel documents.
It is the guest’s sole responsibility to secure and/or pay for any and all visas, or Electronic Travel
Authorizations (ETAs), affidavits, vaccinations, etc. that are required in order to be permitted
entry into each destination. In some countries you may be subject to entry (reciprocity) fees
and/or departure taxes/exit fees which will be collected at the airports upon entry/departure
by local government authorities.
You should check with your Travel Agent or Consular Service for information regarding
necessary visa and travel documentation for your entire trip. Where possible we strongly
recommend obtaining any required visa or documentation prior to departure. Obtaining
documentation while travelling can be a time-consuming process and some countries will not
issue documentation at the border. For some countries an invitation letter is required from the
Ground Handler to send along with the visa application.
Please note that entry to any country may be refused even if the required information and
travel documents are complete. The Provider will require full passport information (full name,
date of birth, passport number, Nationality, issue and expiry dates) prior to final payment.
For up-to-date detailed information on travel documents and visas, entry/exit taxes and further
information on entry and exit requirements please check with your Travel Agent or local
consular services. Obtaining and carrying these documents is your sole responsibility.
Booking Conditions Updated 20221202
The Provider bears no responsibility for such information and will not be responsible for advising
and/or obtaining required travel documentation for any guest, or for any delays, damages,
and/or losses including missed portions of your holiday related to improper documentation or
government decisions about entry.
FLIGHT ARRANGEMENTS
Airline Seating
Seats are limited in our contracted class of service and may not be
available on every flight. The Provider does not hold block space on
any airline and does not assure seat availability for every single trip
departure date. Not all airlines offer pre-assigned seats. Some may
charge for pre-assigned seats. Seat assignments are not guaranteed
and are subject to change without notice due to a schedule change,
equipment change or other unforeseen circumstances. Seating is
solely under the airline’s control. Any additional charge imposed by
airlines will be at guests’ expense. Where pre-assigned seats are not
offered or different seats are desired, guests must contact the
airline(s) directly to arrange seating assignments as well as special
meal requests. The Provider does not assure that these requests will be
granted.
Airline Schedule
Changes
Itinerary changes due to flight delays and schedule changes is solely
under the airline’s control. The Provider reserves the right to offer
alternative schedules for itineraries affected by airline schedule
changes and equipment. Flight delays, flight cancellations and
schedule changes are the responsibility of the airline. The Provider will
not be responsible or liable for such delays or rescheduling and extra
charges.
Airline Frequent
Flyer Programs
Frequent Flyer miles can be accrued on most air carriers. Upgrades
using mileage are not permitted. Many airlines do not automatically
add frequent flyer numbers to records for flights booked and ticketed
by the Provider. It is the guest’s responsibility to request frequent flyer
credit from the airline. The Provider shall not be responsible for matters
concerning frequent flyer miles.
SAILING & CRUISE ARRANGEMENTS
Sailing/Cruise
Accommodations
Cruise accommodation is priced on two guests sharing a twin cabin.
A limited number of single cabins are available at an extra cost. On
Nile cruises triple rooms may not be available.
Sailing/Cruise Fees
& Taxes
Your twin share Sailing/Cruise price normally includes an amount
covering Cruise Fees & Taxes, and all gratuities to on board cruise
personnel. This can be confirmed with your Travel Agent or Online
Sales Representative. Cruise Fees, or “Non-Discountable Amount” as
referred to by the cruise line, is a mandatory fee charged by the cruise
line. That portion of the price is not subject to reduction in a discount
promotion, nor commissionable to Travel Agents. Cruise Taxes, as used
by the cruise line, refers to certain taxes, fees and charges imposed
by governments or quasi-government authorities, relating to any
aspect of your cruise, for example, customs fees, head taxes,
inspection fees, immigration and naturalization fees, harbour
maintenance fees and taxes. Government fees and taxes are subject
to change without notice and will apply regardless of your booking’s
payment status. The cruise line reserves the right to impose or pass
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through fuel surcharges, security surcharges or other incidental
surcharges. No right of cancellation exists in these circumstances.
These additional Cruise Fees, Taxes and gratuities are available online.
Cruise Line
Immigration
Questionnaire
Some cruise lines require guests to complete mandatory forms 30 days
prior to the cruise departure. These are available online from the cruise
company.
Shore Excursions
To make your holiday even more memorable, cruise lines offer an
extensive program of optional shore excursions. Some cruise lines may
allow you to book these online direct with the cruise operator in
advance of sailing.
Cabin Assignment
Cabin assignment is strictly controlled by the cruise lines. Please
confirm the available options with your Travel Agent.
Cruise Cancellation
The cruise operator has reserved the right to cancel any departure
due to insufficient reservations up to eight weeks before the date of
departure. Passengers may be offered alternative cruise dates. The
cruise operator also reserves the right to cancel any departure up until
the date of that departure due to force majeure or other
circumstances beyond the control of the operator that prevents the
operation of the tour including governmental and administrative
decisions. Neither the cruise operator nor its agents are responsible for
any costs or penalties relating to air transport or other services that are
cancelled. The cruise operator is not liable for failure to provide the
services or accommodations offered to the extent that such services
of accommodations cannot be provided due to force majeure or
other circumstances beyond its control.
GOLD SEAL PROTECTION
The Provider’s Gold Seal Protection (GSP) plan is payable with your deposit only and is non-
refundable and includes:
Pre-departure
Cancellation
Cancellation by you for any reason without penalty prior to 30 days from the
start date of your trip, either:
(a) if no Force Majeure Event has occurred when you cancel, the
value of your Trip Pre-payment will be refunded; or
(b) if a Force Majeure Event has occurred causing you to cancel,
the Trip Pre-payment will be converted to a Future Travel Credit (FTC) of
the same value.
The FTC must be used for a trip with the Provider or a trip on one of our Travel
Corporation sister brands which departs within 24 months of your
cancellation and no part of it can be redeemed for cash. If the price of the
new trip is higher than the FTC, you will be responsible for the additional cost.
If the price of the new trip is lower than the FTC, an FTC for the difference will
be provided.
For the purposes of this clause, Trip Pre-payment means all funds received
by the Provider in respect of the land component of a trip excluding funds
for:
(i) additional hotel nights not booked through The
Provider
(ii) airline tickets (whether included as part of or
additional to the trip);
(iii) Third Party Travel Products;
(iv) the GSP cost;
(v) any related cancellation or rebooking costs; and
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(vi) any cancellation costs and fees imposed by your
travel agent.
On your trip
Should you, or someone in your booking, leave at any time during the trip for
personal sickness reasons or be required to return to Australia due to injury,
illness or death of an Immediate Family Member, you and the person in your
booking will be refunded up to $90 per person per day for the unused portion
of the itinerary (in some cases hotels require a one-night cancellation fee). A
medical certificate in relation to your Immediate Family Member is required.
If you or an Immediate Family Member in Australia should fall sick while you
are on your trip with the Provider, we will take care of the additional cost of
tickets for your earlier or later return home in the same booking class of air
travel on the first available flight, provided you hold round-trip tickets on the
Provider’s recommended airline(s) booked through the Provider from
Australia. A medical certificate issued during the course of your trip in relation
to you or your Immediate Family Member is required. Backdated certificates
will not be accepted.
For the purposes of this clause, Immediately Family Member means a parent,
spouse or partner, sibling or child.
GENERAL INFORMATION AND CONDITIONS
Trip Prices
All prices are per person in Australian Dollars unless specified. Prices
are based on costs, charges, tariffs, rates, prices, taxes, levies,
exchange rates and other considerations. All are subject to
change. For up-to-date pricing contact your Travel Agent or check
on our website.
No surcharges regarding cost or currency fluctuations will be made
to the land only price once the final balance is received. No refund
will be made on account of reduction of any of the above. If the
total trip price increases by more than 10%, guests will have the
option to cancel the trip within 7 days of notification of the
surcharge without penalty.
Other Fees and Taxes
Taxes and fees are subject to change without notice and will be
confirmed at time of booking. Any additional fees charged by the
airlines/ cruise lines such as baggage handling, seat selections,
and/or any other services are the sole responsibility of the guest(s).
Additional air-related restrictions apply. Any additional government
taxes and fees charged by the cruise lines are the sole responsibility
of the guest.
Services
We commence providing services to you as soon as we accept your
booking and a deposit is paid. This includes work undertaken prior
to travel to arrange and coordinate the delivery of your travel
arrangements.
Minimum Numbers
Some trips are based on a minimum number of persons travelling. If
a trip fails to satisfy minimum numbers, the trip may be cancelled or
rescheduled.
Booking with a Travel
Agent
If you book your holiday through a travel agent then you
acknowledge and agree that for your booking to be confirmed and
maintained, we must have received all payments from you or your
travel agent as detailed in the Table. You also agree that your travel
agent is independent of the Provider and our control; and that
unless expressly authorised by us in writing, we are not bound by or
liable for anything affecting us that the agent may or may not do.
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Overlapping /
Modular Trips
To offer our Travellers more flexibility around when they start and
how long they travel for, some of our trips are sections (or modules)
of larger itineraries. This means that some of them overlap – for
example, some of your group may have already been travelling
before you join them, and may continue travelling after your
adventure has come to an end.
Age Restrictions
On all guided holidays young traveller s under 5 years of age are
not eligible to travel. Young traveller s under 18 years of age must
be accompanied by an adult, who will be responsible for their
welfare and supervision. Alcoholic beverages will not be served to
guests under the legal age for alcohol consumption in the country
being visited. Minors under age 18 travelling to certain foreign
countries must be accompanied by both parents or have a
notarized letter of consent signed by the parent(s) not travelling.
Trafalgar is not responsible for any losses if you fail to have
appropriate documentation. If the other parent is deceased or the
child has only one legal parent, a notarized statement must be
obtained as proof. Countries have different age limits for the
consumption of alcohol and other activities. You must ensure you
satisfy the age limits before participating in any activity with age
limits (such as the consumption of alcohol) and you release us from
all liability and claims arising from your inability to participate in such
activities.
Health, reduced
mobility, medical
conditions/disabilities
and assistance when
travelling
Trafalgar welcomes guests with special needs or disabilities. Please
note the following:
• Guests must advise Trafalgar, at time of booking, of any physical,
medical or other special needs that require accommodating.
Trafalgar will make reasonable modifications to its policies,
practices and procedures when necessary, unless doing so will
fundamentally alter the nature of the services provided.
• Guests must ensure they are medically and physically able to
travel.
• Trafalgar may impose safety requirements. Trafalgar may
exclude an individual from participating in a guided holiday or
an activity if the individual’s participation poses a threat to the
health or safety of others. This decision, made solely by Trafalgar,
to exclude an individual will be based on an individualized
assessment based on reasonable judgment that relies on current
medical evidence or on the best available objective evidence
to determine the nature, duration and severity of the risk, the
probability that potential injury will occur and whether
reasonable modifications of policies, practices or procedures will
mitigate the risk. No refunds will be given if the decision is made
to exclude a guest.
• Trafalgar does not provide personal devices (such as
wheelchairs, hearing aids or prescription eye glasses) or services
of a personal nature (such as eating, toileting or dressing). A
traveller who requires services of a personal nature (eating,
toileting or dressing, as examples) should strongly consider
bringing a companion to provide such assistance and must
Booking Conditions Updated 20221202
understand that other travellers, Travel Directors and Trafalgar
Staff will not be available for such purposes.
• Regrettably, motorized scooters are not allowed on guided
holidays.
• Trafalgar does not employ medical personnel. Any necessary
medical attention must be sought at a local facility, if available,
at the guest’s expense. Trafalgar is not responsible or liable for
losses or costs incurred due to unavailability of medical services,
or medical services obtained while on holiday, or for the quality
of the care or services received. Medical care in other countries
is not always comparable to care that you may receive in your
local area. You are encouraged to purchase medical insurance
that will cover you while on holiday. Your regular health
insurance benefits may not apply abroad.
• In purchasing your holiday, you attest that you are physically fit
for it. If you have concerns please request additional details
about your journey from your Travel Agent or Trafalgar.
• Some guided holidays include rough terrain, extensive walking
over cobblestone streets, uneven pavement, steps and/or
locations which may not be easily accessible by wheelchair.
During the guided holiday, Trafalgar may make arrangements
with carriers, hotels and other independent suppliers to provide
travel services. These parties are independent entities which
Trafalgar does not control. Trafalgar cannot guarantee disability
access or accommodations for guests travelling on international
guided holidays.
Trafalgar may, in its sole discretion, decline booking any guest or
remove any guest who cannot comply or refuses to comply with
Trafalgar’s terms and conditions. If this occurs, you are responsible
for the cost of travel back to your hometown and Trafalgar shall not
be liable for your losses and no refund shall be provided.
Travel times on our trips vary from day to day depending on the
destination. For your comfort we make regular stops and try to keep
each section no longer than 3 hours. However, depending on your
medical history, some people may be at risk of discomfort or deep
vein thrombosis (DVT) if they remain immobile for a long period on
a journey. If you have had DVT, pulmonary embolism, a family
history of clotting conditions, cancer, or treatment for cancer,
stroke, heart or lung disease, or if you have had major surgery in the
past three months, we recommend you consult your doctor before
travelling.
Special Requests
Any dietary requests, special meal requirements including allergies
or any other special request, must be provided at the time of
booking and are received on a request basis only. The Provider
cannot assure that special meal requests will be fulfilled and does
not assume responsibility or liability if requests are not fulfilled.
Although we will endeavour to pass any reasonable requests on to
the relevant supplier, this is not confirmation that the request will be
met. All requests are subject to availability. It is also your responsibility
to double check and reconfirm any requirements with all holiday
suppliers.
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Trip Participation
You agree to accept the authority and decisions of our employees,
Travel Directors and agents whilst on trip with us. If in the opinion of
any such person(s) or any other person in a position of authority
(such as, for example, a local supplier or hotel manager), your
health (including impact of an epidemic or pandemic), level of
fitness or conduct at any time before or during a trip is endangering
or appears likely to endanger your health or wellbeing or any third
party (including any of our other guests) or the safe, comfortable or
happy progress of the trip, you may be excluded from all or part of
the trip without refund or recompense. Where you are excluded, we
will have no further responsibility towards you (including any return
travel arrangements) and we will not meet any expenses or costs
incurred as a result of the exclusion. In the case of ill health, we may
make such arrangements we see fit and recover the costs thereof
from you.
Many Optional Experiences are operated by independent third-
party suppliers, not the Provider. These are not part of the holiday
package provided by us. Your contract will be with the operator of
the experience. We are not responsible for providing the
experience, or anything that happens during the experience. Some
experiences involve outdoor activities and/or can be physically
demanding and may require signature of a waiver. You must make
your own decisions about experiences and participate only in
activities that suit your physical ability: we suggest that you speak
with your medical provider if you have questions about your abilities.
We recommend you check whether any insurance you have also
includes your participation in adventure activities you may
undertake.
Behaviour
The Provider is here to provide the best services possible but in doing
so we will not tolerate abusive or aggressive behaviour from our
guests. We will refuse to deal with and may terminate the holiday
of guests who assault our staff, suppliers or fellow guests or who are
abusive or aggressive to them and are generally affecting the
enjoyment of others with their behaviour and you may be barred
from future trips with the Provider and The Travel Corporation family
of brands. This may include (but is not limited to):
(a) verbally abusive or offensive language towards anyone;
(b) bullying behaviour;
(c) inappropriate or abusive behaviour including uninvited
physical contact, harassment, violence or threat of
violence;
(d) excessive consumption of alcohol or intoxication;
(e) the possession, carriage or use of restricted substances
or drugs (except for medical purposes approved by your
doctor);
(f) failure to comply with the Provider’s (including a
representative’s) reasonable direction;
(g) conduct which, in the Provider’s opinion, is not
compatible with other guests’ general enjoyment and
well-being or the smooth operation of the trip;
(h) the possession, carriage or use of dangerous items (such
as weapons);
(i) breaking the law of the Country in which you are
travelling; and
Booking Conditions Updated 20221202
(j) any behaviour or conduct which brings the Provider into
disrepute or damages its goodwill.
When you make a booking, you accept responsibility for the proper
conduct of all members of your party during your travels with the
Provider. We reserve the right at any time and at our discretion to
terminate the travel arrangements and/or cease to deal with any
party member(s) whose behaviour, in the reasonable opinion of us
or our suppliers, may cause danger, upset, disruption or distress to
anyone else or damage to property. Full cancellation charges will
apply and no refund will be made. We shall have no obligation to
pay compensation or meet any costs or expenses (including but not
limited to alternative accommodation and return transportation
arrangements) guest may incur as a result of the travel
arrangements being terminated.
You must immediately report any pre-existing damage in your room to
accommodation staff and/or a Travel Directors. If you damage the
accommodation in which you are staying or any property, you must
reimburse the accommodation provider or property owner
concerned for the cost of the damage before the end of your stay
if the cost has been established by then or as soon as it has been
established if later. You must indemnify us for the full amount of any
claim (also including legal costs) made against us. Criminal
proceedings may be instigated. The Provider is not responsible for
any costs incurred concerning a guest removed from a trip or
aircraft, ship or train. Guests agree not to hold the Provider or any of
its related entities liable for any actions taken under these terms and
conditions.
Itinerary Variations
The Provider strives to improve trip itineraries, services and features.
If improvements can be made, or if circumstances beyond our
control make changes necessary, we reserve the right to vary
itineraries and to substitute hotels. At certain peak periods multiple
departures may operate, sometimes in reverse order;
accommodation may vary from those stated on the itinerary pages.
On trips which include cruises, the ship may be changed for
operational reasons. Departures in early and late season are
potentially operated in cool weather conditions. As a result, itinerary
variations may occur. Certain activities may not be precisely as
described or may not be available due to seasonality or weather
conditions or other circumstances beyond our control including
COVID-19 restrictions and precautions. This may include specific
requirements regarding personal protective equipment, such as use
of face-masks by staff (and you may be required to wear a face-
mask as well), social distancing, maximum number restrictions on
the use of certain facilities, designated alternative entrance and
exit routes, mandatory hand sanitisation, limited entertainment and
leisure options and limited food/drink availability. If your enjoyment
may be diminished by such limitations, please check with us or your
Travel Agent before making a reservation. Please take this risk into
consideration when booking your trip.
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Changes due to
National/Public
Holidays
During local or national holidays, certain facilities such as museums,
sightseeing trips and shopping may be limited or unavailable. In
such instances itinerary changes are made by the Provider seeking
to reduce inconvenience to guests. Such changes are deemed not
to be a major change to the itinerary, and no compensation will be
payable to guests. Holidays, closing days and other circumstances
may necessitate a change of the day of the week for scheduled
regional meals, sightseeing or other activities. If you feel your
enjoyment might be diminished by any of these circumstances,
please check with the respective national tourist office before
selecting a specific departure date.
Pre & Post-Trip
Accommodation
If you arranged with us to remain at a destination before or after
your trip, your stay will be at your sole expense as is the transfer to
either the hotel or airport. Please speak to your Travel Agent or our
reservations team about our pre and post-trip accommodation.
Availability is limited. Breakfast and luggage handling is not
included unless otherwise noted. The Provider does not provide
complimentary transfers for guests booking pre and post-trip
accommodations unless otherwise stated. However, airport
transfers can often be purchased from the Provider. If your extra
night accommodation is not the hotel where your trip begins or
ends, you will be responsible for your transfer arrangements at your
own expense.
Arrivals and
Departures
It is essential to allow at least one day before and after your trip if
you are joining your trip in Europe. Please speak to your Travel Agent
or our reservations team about our pre- and post-trip
accommodation available in London hotels.
For Your Comfort
The Provider enforces a strict no smoking (including e-cigarettes)
and no alcohol policy on board motorcoaches. Regular comfort
stops are made on travelling days. Many hotels, restaurants, trains,
cruises and other venues are 100% smoke free. The Provider
operates a daily seat rotation system.
Disclaimer of
Warranties
The Operator warrants only that the services shall be generally,
though in view of the vagaries of travel, not necessarily precisely, as
described, and subject to changes and the other terms and
conditions herein. To the maximum extent permitted by law, all
other warranties, express and implied, including warranties of fitness
for a specific purpose and merchantability are expressly excluded.
There is no warranty that extends beyond the description of the face
hereof.
RESPONSIBILITY
Changes
The Operator shall be responsible to the guest for supplying the
services and accommodations described in the itinerary, except
where they cannot be supplied or the itinerary is changed due to
delays or other causes of whatever kind or nature beyond the
Operator’s control. In such circumstances, the Operator will seek to
supply comparable services, accommodations and itineraries and
there shall be no refund in these circumstances.
Disclaimer of
Liability
To the maximum extent permitted by law, neither the Provider nor the
Operator nor its agents or affiliated entities (“released parties”) shall
be responsible or liable for cancellations, acts of other service
providers, diversions or substitution of equipment or any act, variation,
Booking Conditions Updated 20221202
postponement, omission or default by air carriers, land carriers,
hoteliers or hotels, transportation companies, or any other persons
providing services or accommodations to guests including any results
thereof, such as changes in services, accommodations or facilities.
Nor shall they be liable for loss or damage to baggage or property, or
for any damages or claims whatsoever arising from loss, negligence
or delay from the act, error, omission default or negligence of any
person not its direct employee or under its exclusive control, including
any act, error, omission, default, or negligence of any country,
government or governmental authority, officer or employee. The
released parties shall not be liable for indirect, special or
consequential damages.
Nothing in this agreement limits any liability which cannot legally be
limited, including but not limited to liability for death or personal injury
caused by the negligence of the released parties.
All baggage and personal effects are at all times and in all
circumstances at the risk of the trip participant. The Provider
recommends that each guest obtains baggage insurance. After
return at the end of the trip, if lost articles are found and returned to
the owner, a service fee will be charged. The Travel Directors, carriers,
hotels and other suppliers who provide services on trip are
independent contractors; they are not agents, employees or servants
of the Operator or its associated companies. All certificates and other
travel documents for services issued by the Operator are subject to
the terms and conditions specified by the carriers and suppliers and
to the laws of the countries in which the services are supplied.
Carriage by sea is subject to the Carrier’s Conditions of Carriage
which are expressly incorporated into this contract, copies of which
are available upon request. The released parties are not responsible
for any criminal or other conduct by third parties, whether criminal,
intentional, grossly negligent, negligent or otherwise.
Additional Risks
Additional risks may arise including, but not limited to, hazards of
travelling in undeveloped areas, hazards of travel by boat, train, bus,
car, truck, aircraft and other means, animals, forces of nature, unrest,
differing levels of sanitation, differing safety standards, risks associated
with water, drinks, food, plants, insects and animals, diseases and
transmission of disease to you or members of your family or party,
accident or illness in areas of difficult evacuation or poor medical
facilities, acts of governments; all occurring during the trip or while
coming to or returning from the trip. You are voluntarily participating,
knowing there are risks. You agree to accept any and all risks. You
release and discharge the Provider, its related companies and
personnel from, and agree not to make a claim against any of them
for, any and all claims, known or unknown, arising from contracting
for, travelling to or from, or travelling during, and in any and every way
participating in a trip, even where caused by negligence of any of
these released and discharged persons and entities. This release and
discharge of liability, assumption of risk and agreement not to make
a claim is entered into on behalf of you and all members of your family
and party, also including minors. This agreement also binds your heirs,
legal representatives and assigns.
Safety
Where the guest occupies a motorcoach seat fitted with a safety
belt, neither the Provider nor the Operator nor its agents or co-
operating organisations or service providers will be liable for any injury,
Booking Conditions Updated 20221202
illness or death or for any loss or damages or claims whatsoever arising
from any accident or incident, if the safety belt is not being worn at
the time of such an accident or incident. This exclusion and limitation
of liability shall not be used to imply that the Operator or its agents or
affiliated entities are liable in other circumstances.
International
Treaties
Transportation companies, airlines etc. are not to be held responsible
for any act, omission or event during the time guests are not on board
planes, transportation or conveyances. We rely on international
convention which may apply to the services provided by us, our
suppliers or agents with respect to any claim of any nature brought
by you against us as a result of the provision of those services.
International conventions which apply may include: Warsaw
Convention 1929, (as amended by Hague Protocol and Montreal
Protocol) in relation to air travel, or Montreal Convention; the Berne
Convention for rail travel; Athens Convention 1974 for carriage by
sea; the Geneva Convention for carriage by road and the Paris
Convention 1962 for Hotels. We are to be regarded as having all the
benefits of these conventions on limiting our liability in relation to any
claim for death, injury, loss, damage and delay to guests and
luggage.
Trafalgar Tours
(Aust) Pty Ltd’s
Limited Role
Trafalgar Tours (Aust) Pty Ltd is only responsible for the services of
reservations and ticketing. It does not accept any responsibility or
liability for any of the acts, omissions or defaults, whether negligent or
otherwise, of any of the companies of the Trafalgar group of
companies.
All matters arising in relation to the services provided by Trafalgar Tours
(Aust) Pty Ltd, but not in respect of other things, are subject to the law
of the state of New South Wales.
Errors and
Omissions
In the case of computer or human billing errors, we reserve the right
to re-invoice guests and their Travel Agents with correct billing.
Every effort is made to accuracy of our brochures and website;
however, the Provider cannot be held responsible for printing or
typographical errors, or errors arising from unforeseen circumstances.
Moreover, photographs and descriptions of locations or attractions
are merely representative of conditions that existed at time of
brochure printing and conditions may not be the same at the time of
your journey.
The airline(s) featured or nominated in our brochures or website do
not by virtue of their endorsement commit or represent themselves
either as contracting with any purchaser of a holiday from the
Provider or as having any other legal relationship with them.
All bookings made with any provider of any transport, facilities, meals,
other goods or of any services are subject to terms and conditions
and exclusions and/or limitations of liability imposed by them in
relation to matters not covered particularly and expressly by your
agreement with the Provider.
If you decide that you do not want to visit a country or part of a
country you intended to visit because of any law, condition or
requirement of any government or governmental authority, official,
servant or agent, you are responsible for any costs, expenses,
charges, fees, losses or damage incurred as a consequence and any
Booking Conditions Updated 20221202
cancellation or amendment fees. None of the companies in the
Travel Corporation group of companies, or any of their staff or agents,
accept any responsibility or liability for your acts, omissions, defaults,
conduct, state of health, condition or circumstances.
COMPLAINT PROCEDURES & CONSUMER PROTECTION
Complaint
Procedure
If you have a problem during your holiday please inform our Travel
Directors/Local Representative immediately, who will try to make
things right. Such assistance may include providing information on
health services, local authorities and consular assistance as well as
arranging communication and/or making alternative travel
arrangements. We may charge a fee for these services where you
have caused the problem intentionally or by your own negligence. If
the matter was not resolved locally, please write to the Guest
Relations Department at the address provided in your travel
documentation within sixty (60) days of the end of your holiday with
us, as it is important that you provide us the information quickly. Please
quote your booking reference number and all relevant information.
Failure to follow this procedure may delay or deny us the opportunity
to investigate and rectify the problem, which may affect the way your
complaint is dealt with and your rights under this contract.
In any legal action, arbitration, or other proceeding to enforce,
interpret or construe the terms of this Agreement, or concerning any
grievance relating to the trip, the prevailing party shall be entitled to
recover actual reasonable attorneys’ fees, costs and expenses.
Data Protection
To process your trip booking, the Provider will need to use personal
information for you and guests in your booking. Personal information
may include each guest’s name, address, phone number, email
address, passport number, and sensitive information such as health,
medical, dietary, mobility, religious or other special requirements. This
personal information may be passed on to other suppliers of your
travel arrangements in addition to public authorities (such as customs
and immigration), security and credit checking organisations, and
otherwise as required by law. We may need to provide personal
information to contractors who provide services to or for us (e.g.
sending mail, providing marketing assistance, etc). This may involve
sending personal information (including sensitive information) to other
countries that may not afford the same level of protection of personal
information. In making your booking, you consent to your personal
data being passed to relevant third parties as set out above.
We may also use the personal information you provide us to review
and improve the guided holidays and services that we offer, and to
contact you (by post, email and/or telephone) about other guided
holidays and services offered by the Provider that you may be
interested in. If you don’t want to receive this information, or if you
want a copy of the personal information we hold about you, write to
us at the address contained in your Essential Information document.
A fee may be charged for supplying you with this information as
permitted by law.
Group Photos
We take the data privacy of our Travellers and guests very seriously
and are committed to abiding by the associated governing
laws. Please be notified that from time to time our Travel Directors may
organize group photo opportunities as part of trip experiences. Such
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photos may be shared to our company social media channels such
as Facebook, Instagram, Twitter, or LinkedIn. We will not share the
image with anyone for any use other than for Company promotion.
Please remove yourself from the group photos organized by the Travel
Directors if you choose not to participate.
OTHER CONDITIONS
Each guest is required to comply with the terms, conditions, requirements, laws, rules and/or
regulations of any service provider, or any country or governmental authority, and shall be
liable for any such non-compliance.
Booking
Arrangements
Your booking arrangements can be made through your Travel Agent,
an online booking agent or with the Provider directly. When you make
a booking, you must be at least 18 years of age at the time of
booking. You are guaranteeing that you understand and have the
authority to accept and do accept on behalf of yourself and all
members of your party the terms of these booking conditions. We will
deal only with the lead booking name in all subsequent
correspondence and dealings. You are responsible for making all
payments due, ensuring the accuracy of all personal details and
other information supplied in respect of yourself and your party,
notifying us of any changes or cancellations and for receiving
correspondence and keeping your party informed.
Additional Optional
Experiences
With the Provider, you will enjoy many famous highlights as included
features on your trip, at no extra cost. An exciting array of additional
optional experiences and activities may be made available to further
enhance your experience. These experiences and activities are
optional and are offered at special preferential prices. In some
locations they can be pre-booked before your trip otherwise they can
be booked during the trip. A detailed list and cost of these will be
included in your travel documentation as well as available on the
Provider website once they have been confirmed for your itinerary.
You can book and pay for them through your Travel Directors.
Optional experiences and activities may vary due to seasonal
conditions and often require minimum guest participation. Prices are
subject to change without notice. Please also see the relevant section
of "Trip Participation" regarding limitation (exclusion) of our liability for
optional experiences and activities operated by independent third-
party suppliers.
