University of Cincinnati DPT Student Handbook 29
the Program Director will bring the matter to the
attention of the Department Head. Please note that
issues regarding course content and/or grades can
only be addressed by the course instructor. If a
student has an issue with a fellow student, faculty
member (who is not their course instructor) or a staff
member, the student should initially address the issue
directly with the individual involved. If the problem
persists and is not satisfactorily resolved the student
should discuss the issue with their faculty advisor. If
the problem continues to persist, the student should
bring the matter to the attention of the Program
Director. The Program Director will attempt to
intervene to reach an agreement between the student
and the other individual involved. If an acceptable
resolution is not reached, the Program Director will
bring the matter to the attention of the Department
Head.
Students are advised that they may seek the assistance
of the Office of the University Ombuds. The Office
of the University Ombuds is a safe and confidential
place for all members of the UC community to talk
about University related conflicts, issues or concerns.
The office staff will listen to your concerns and help
you identify options for successful resolution. Contact
information for the Office of the University Ombuds
is:
Office of the University Ombuds
Swift Hall, 2842 Campus Way
University of Cincinnati PO Box 210180
Cincinnati, OH 45221-0180
The University of Cincinnati’s Collective Bargaining
Agreement(CBA) outlines procedures for complaints
utilizing the Office of the University Ombuds as seen
on page 46:
9.1 - Student Complaints. In the event that a student
has a complaint against a Faculty Member, the
student should be encouraged to meet with the
Faculty Member, with the Ombudsperson or with the
Academic Unit Head in order to resolve the
complaint. It is preferable, but not required, that the
meeting be with the Faculty Member. If the student's
complaint remains unresolved, the student may
proceed under the Student Grievance Procedures, as
established by the Board from time to time. However,
a proceeding under this Article may be commenced
for any violation of the Contract regardless of any
prior or concurrent action taken under the Student
Grievance Procedure concerning the same or similar
issues. The University of Cincinnati’s Graduate
School has a formal Student Grievance Procedure.
This process is to be used when resolution of the
concern is not attained within the program or with
the assistance from the University Office of Ombuds.
Complaints – Outside of Due Process
Any student, faculty member, clinical site employee or
patient who have a concern or complaint that falls
outside of due process, has the ability to report their
complaint without concern for retaliation following
complaint submission. The first point of contact is the
Physical Therapy Program Director. If the complainant
is not satisfied with the process or resolution of the
complaint, they can register their complaint with, in
order, the Department Head, the Dean, the Provost, or
the President. For clinical education sites’ personnel
and/or patients, the first point of contact is the DCE.
The second point of contact is the Program Director.
For all other stakeholders including the public,
prospective students, and employers of graduates, the
Program Director is the first point of contact. As with
other complainants, they may register their complaints,
in order, with the Department Head, Dean, Provost or
President. Lastly, if any stakeholder has exhausted the
process and is not satisfied with the outcome within the
program and University, the stakeholder has the right to
contact the Commission on Accreditation of Physical
Therapy Education (CAPTE) to report any concerns or
complaints regarding the program.
CAPTE can be reached by phone at (1-800) 999-2782.
Please note that records of complaints about the
program, including the nature of the complaint and
the disposition of the complaint, are maintained by
the program. These processes are located in the
University ombudsman, graduate school and program
websites as well as the Collective Bargaining
Agreement, and the student handbook. Please see the