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Administrative Professional
Fernando Hill (202) 555-5555 | candidate@email.com
PROFESSIONAL SUMMARY
Experienced IT professional adept in maintaining and troubleshooting office networks, researching and recommending
technology hardware and software, and providing training and support to IT systems. Strong interpersonal skills with the
ability to work closely with management to support office operations. Knowledgeable in the procurement of technology and
management of IT budget. Proficient in ensuring system security and staff compliance with cybersecurity requirements.
TECHNICAL SKILLS
Windows & Mac troubleshooting| Networking | System Imaging | Cisco AnyConnect | AirWatch |Apple & Android devices |
LAN | WAN
PROFESSIONAL EXPERIENCE
Hew-Pack Corp. Jan 2016 – Present
Systems Engineer Alexandria, VA
• Provide database administration, server, and desktop support.
• Manage solutions for security monitoring and compliance, managing infrastructure upgrade and replacement projects.
• Monitor and oversee remote application access and Active Directory; maintain network/security system.
• Coordinate with software development team to implement technologies for continuous build and integration.
F
SI Strategies Jun 2012 – Dec 2015
Desktop Support Analyst Arlington, VA
• Created and maintained Exchange distribution lists and group mailboxes; provided support for video conferencing;
performed regular system back-ups and recoveries.
• Researched, evaluated, and recommended system technologies to support business requirements.
• Provided local/remote desktop support; documented help desk processes, procedures, and resolutions.
• Installed, maintained, upgraded, and repaired equipment; monitored and troubleshot hardware/software/networking
problems as needed.
F
ederal Credit Union Aug 2010 – Jun 2012
Network Administrator Washington, DC
• Oversaw installation, configuration, maintenance, and troubleshooting of end user workstation hardware, software,
security, and peripheral devices.
• Conducted research on network products, services, protocol, and standards in support of network procurement.
• Managed IT budget, evaluated options to reduce cost, consolidated infrastructure, and assisted with purchasing and
recommending new technologies/equipment and upgrades to existing equipment
• Maintained Active Directory, system backups, recovery, security patches and upgrades, and network infrastructure.
C
SI Consultants May 2008 – Aug 2010
Junior Service Desk Analyst Suitland, MD
• Responded to Service Desk incidents, released held e-mails, and analyzed suspicious attachments.
• Deployed patches monthly, imaged laptops and desktops, and configured and monitored account permissions.
• Created a SOP that included a user profile checklist, hardware procurement, workstation assignment, and mobile devi
ce
configuration to be completed before new employee start date.
EDUCATION
University of the North, Portland, ME (virtual): Master of Science in Cybersecurity
National University, Washington, DC: Bachelor of Science in Information Technology
CERTIFICATIONS
CompTIA Network + | CompTIA Security + | Certified Information System Security Professional | Cisco Certified Network
Associate | TestOut Network Pro | TestOut Security Pro | Microsoft Certified Solutions Expert