Website Payments Guide

Helping you focus on what’s important

dnapayments.com/faq

0208 102 8100

2
Contents
Welcome
Merchant Portal access
Payment methods and management
Platforms supported
BigCommerce integration
Magento 2 integration
Opencart integration
PrestaShop integration
WooCommerce integration
Custom website integration
Custom branding
Monitoring your website payments
Understanding your website payment statuses
Refunding a website payment
Settlements and statements
Billing
Reports
Exports

Website Payments Guide

Welcome to DNA Payments, and thanks for

choosing us as your Payments Partner.

We look forward to getting you up and running

and accepting payments as quickly as possible.

Our experts have prepared this helpful guide to

help you learn more about Website Payments.

Our Website Payment Solution is easily

integrated with all the latest web platforms,

accepts major cards and alternative payment

methods and you can even custom brand it

with your logo and colours!

We recommend looking through our guide’s

knowledge base to discover how to use our

Website Payments’ features and functionality to

their fullest potential, which include:

● Payments methods and management

+ Merchant Portal access

● Website platforms supported + how it

works

● Big Commerce integration

● Magento 2 integration

● Opencart integration

● PrestaShop integration

● WooCommerce integration

● Custom website integration

● Custom branding

● Website payments Settlements and

Statements

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Merchant Portal Access

Once your Acquiring Agreement Application is

approved and signed, you'll receive an email

with your Merchant Portal Access details,so you

can monitor and manage your website

payments.

How to Set Up

Your Password

1. Go to our Merchant Portal via the

following link: portal.dnapayments.com

2. Select "Set up your Password" to set up

your new password.

3. You'll receive an email with a

conﬁrmation code sent to the email

address you used to apply.

4. Enter your conﬁrmation code and

proceed.

5. Create your new password.

6. Use your email as your username and

enter your newly generated password to

NOTE

You’ll only be able to access our Merchant

Portal after your acquiring application has

been approved. Once approved, you’ll be

notiﬁed and can use the email address you

used to apply to set up your password

following the steps highlighted in the guide.

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Merchant Portal Access

If you've forgotten your password, you can

generate a new one by using these

easy-to-follow steps:

1. Go to our Merchant Portal link:

portal.dnapayments.com

2. Select the "Forgot Password?" link to set

up your new password.

3. You'll receive an email with a

conﬁrmation code sent to the email

address you used to apply.

How to change

your login details

To change your login details, please send us a

message using the contact details found in our

guide, and one of our experts will be able to

help you.

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Payments Methods and Management

Our Website Payment Solution accepts all

popular payment methods, giving complete

control over payment types you choose to

receive, managed using our Merchant Portal by

logging in and visiting the payment methods

section:

Apple Pay - Allows consumers to pay for their

goods and services easily and quickly online.

The consumers store their payment card

information in their Apple Wallet, which can be

invoked from their Apple devices or within the

Safari web browser.

Google Pay - Allows consumers to pay for their

goods and services easily and quickly online.

The consumers store their payment card

information in their Google Wallet, which can be

invoked from their Android devices or within

the Google Chrome web browser.

PayPal - Quickly accepts customer payments

using a secure PayPal account. Payments can be

managed via our Merchant Portal using this

guide.

Open Banking - Allows consumers to pay by

bank transfer, sending funds from their bank

account to the merchant.

Pay by Bank - Allows your customers to pay

directly from their bank.

Klarna - A “Buy Now Pay Later” option, allowing

customers to pay using ﬂexible payments.

NOTE

We're constantly adding new payment

methods, and each will become available on

this page to manage upon its launch.

A full range of payment methods

All major card and alternative payment methods at your ﬁngertips

Platforms Supported

Our solution supports quick and easy

plug-and-play with all of these popular website

platforms:

● Wordpress

● WooCommerce

● Big Commerce

● Magento

● PrestaShop

● Opencart

It's really quick and easy to integrate our

Payment Solution onto your website, and our

team of experts are here to guide you through

your journey.

Deﬁne your CMS platform

The CMS you're using will deﬁne which

integration process to follow. If you're using a

custom built website, reach out to us to help

with direct integration.

Get a relevant integration guide

For each CMS that we support, we've a

ready-to-use website integration guide

presented on our developers portal, to help you

on your journey

Test and go live

We'll thoroughly test your Online Payment

Solution's credentials, so you can start

accepting payments on your website 24/7.

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BigCommerce Integration

Our Website Payments solution utilises a plugin

for BigCommerce, helping online store owners

and merchants to redirect customers to the

Secure DNA Payments Processing Gateway

when a consumer opts to pay for an order using

DNA Payments!

To use the DNA Payments Processing

BigCommerce plugin, please ensure that you

meet the following requirements

1. You need to have an active and fully

approved DNA Payments Acquiring

Account with DNA Payments Processing .

If you don't have an account, contact our

Customer Support at

[email protected]. If your

account is still pending approval, you

must wait before installing!

Please ensure that you have the

credentials detailed below:

a. Client ID - ID issued by us.

b. Client Secret - Secret issued by us

c. Terminal - Live terminal number

issued by DNA Payments - unique

to each merchant site.

Once you’ve met all these requirements and

you’ve got your API credentials, you’re ready to

install! Please follow all the steps shown via this

link and you’ll be accepting payments in no

time.

Click here for step-by-step instructions

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Magento 2 Integration

Our Website Payments solution uses a plugin

for Magento 2 - the latest incarnation of the

leading enterprise-class Ecommerce platform -

helping online store owners, and merchants

redirect customers to the Secure DNA

Payments Processing Gateway when a

consumer opts to pay for an order using DNA

Payments!

To use the DNA Payments Processing Magento

2 plugin, please ensure that you meet the

following requirements

1. You need to have an active and fully

approved DNA Payments Acquiring

Account with DNA Payments Processing .

If you don't have an account, contact our

Customer Support at

[email protected]. If your

account is still pending approval, you

must wait before installing!

Create an account with Magento 2 and

setup your test and live websites and

obtain the installation resources and

credentials.

Once you’ve met all these requirements and

you’ve got your API credentials, you’re ready to

install! Please follow all the steps shown via this

link and you’ll be accepting payments in no

time.

Click here for step-by-step instructions

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Opencart Integration

Our Website Payments solution uses a plugin

for Opencart - a free and Open-Source

Ecommerce web platform, committed to

providing the best shopping cart experience for

both merchants and customers - helping online

store owners, and merchants redirect

customers to the Secure DNA Payments

Processing Gateway when a consumer opts to

pay for an order using DNA Payments!

To use the DNA Payments Processing Magento

2 plugin, please ensure that you meet the

following requirements

1. You need to have an active and fully

approved DNA Payments Acquiring

Account with DNA Payments Processing .

If you don't have an account, contact our

Customer Support at

[email protected]. If your

account is still pending approval, you

must wait before installing!

Please ensure that you have the

credentials detailed below:

a. Client ID - ID issued by us.

b. Client Secret - Secret issued by us

c. Terminal - Live terminal number

issued by DNA Payments - unique

to each merchant site.

Once you’ve met all these requirements and

you’ve got your API credentials, you’re ready to

install! Please follow all the steps shown via this

link and you’ll be accepting payments in no

time.

Click here for step-by-step instructions

Back to contents

PrestaShop Integration

Our Website Payments solution uses a plugin

for PrestaShop - a free and Open-Source

Ecommerce web platform, committed to

providing the best shopping cart experience for

both merchants and customers - helping online

store owners, and merchants redirect

customers to the Secure DNA Payments

Processing Gateway when a consumer opts to

pay for an order using DNA Payments!

To use the DNA Payments Processing Magento

2 plugin, please ensure that you meet the

following requirements

1. You need to have an active and fully

approved DNA Payments Acquiring

Account with DNA Payments Processing .

If you don't have an account, contact our

Customer Support at

[email protected]. If your

account is still pending approval, you

must wait before installing!

1. Create an account with PrestaShop and

setup your website and download this

ZIP ﬁle via Github.

Once you’ve met all these requirements and

you’ve got your API credentials, you’re ready to

install! Please follow all the steps shown via this

link and you’ll be accepting payments in no

time.

Click here for step-by-step instructions

Back to contents

WooCommerce Integration

Our Website Payments solution uses a plugin

for WooCommerce - an Open-Source

Ecommerce web platform, committed to

providing the best shopping cart experience for

both merchants and customers - helping online

store owners and merchants using WordPress

redirect customers to the Secure DNA

Payments Processing Gateway when a

consumer opts to pay for an order using DNA

Payments!

To use the DNA Payments Processing

WooCommerce plugin, please ensure that you

meet the following requirements

1. You need to have an active and fully

approved DNA Payments Acquiring

Account with DNA Payments Processing .

If you don't have an account, contact our

Customer Support at

[email protected]. If your

account is still pending approval, you

must wait before installing!

1. Create an account with Wordpress and

setup your website.

Obtain the DNA Payments

WooCommerce plugin (zip ﬁle). Please

rename this ﬁle to wc-dnapayments.zip

once it has downloaded.

Once you’ve met all these requirements and

you’ve got your API credentials, you’re ready to

install! Please follow all the steps shown via this

link and you’ll be accepting payments in no

time.

Click here for step-by-step instructions

Back to contents

Custom Website Integration

Our Website Payments solution can easily be

integrated with customer built websites using a

variety of content management systems, web

builders, PHP sites and web themes.

Please ensure you have the following before

getting in touch with us:

1. You need to have an active and fully

approved DNA Payments Acquiring

Account with DNA Payments Processing .

If you don't have an account, contact our

Customer Support at

[email protected]. If your

account is still pending approval, you

must wait before installing!

1. Create your website and have it ready to

be integrated with our payment solution.

Once you’ve met all these requirements and

you’ve got your API credentials, you’re ready to

install! Our team will help and here's the quick

description link of what it will look like.

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Custom Branding

We understand you've put lots of eﬀort into the

branding and styling of your business to ensure

it's unique and reﬂects your values and mission.

We also understand how important it is to

promote your brand and get reputation and

awareness across your entire business model.

These values are why we've implemented a

branding module that lets you use our Payment

Solutions with a seamless styling experience.

1. To get your website checkout customised

with your brand and styling, just get in

touch with our Support Team and we'll

do the rest Get in touch

2. Simply provide use with your beautiful

logo in the appropriate format and your

business's colour schemes, and our team

of experts will prepare mock-ups and

apply any additional requests

1. Our custom branding solution is

extremely ﬂexible, and we're sure we'll be

able to deliver something very special for

your business, so just get in touch with us

and we'll be happy to help Get in touch

Once you’ve met all these requirements, our

team will help and here's the quick description

link of what it will look like.

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Monitoring Your Website Payments

Filtering Search Results

You can also use the Search tool at the top of

the page to perform keyword-related searches

for a particular result you want.

There are additional ﬁlters on your Online

Payments page. To search using these, please:

1. Go to the top search toolbar items on

your selected payments page.

2. Click the Filters dropdown menu.

3. From the Filters dropdown menu, select:

● Shop name

● Order number

● Post link

● Customer ID

● Email

● RRN

● Amount

● Donation amount

● Payment method

● Refund date

● Refund amount

● Currency

Online Payments is where you can also monitor

your Payment Links and Virtual Terminal

payments.

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Monitoring Your Website Payments

View More Details

To ﬁnd out more details about your Online

Payments, please:

1. On your Online Payments page, click on

the payment, and you’ll see dropdown

items.

2. Click the dropdown you want more

information on, which are:

● Payment details (amount, date, status,

order number, payment ID, transaction

type)

● Summary (shop, description, authorised

on, result message)

● Location (payer IP, description)

● Payer details (payer, account ID, email,

phone)

● Payment page (language, postlink

address, postlink)

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Understanding Your Website Payment

Statuses

You can search the status of your Website

Payments’ statuses by:

1. Go to the top search toolbar on the

payments page you’ve selected.

2. Select the Status dropdown button.

3. Select from the following dropdown

options:

● Pending: Payment is authorised and is

waiting for the charge status. Applicable only

to merchants using a manual "charge"

completion scheme.

● Created: Usually applicable only for

alternative payment methods (APM),

meaning payment is initiated and awaits

completion on the consumer/APM side.

● Credited/refunded: Refund payment

completed and credited, meaning the

Merchant has issued a refund and it has

been credited.

● Charged: Payment completion status,

meaning the payment process has been

completed and processed to the Merchant.

● Cancelled: Payment cancelled/reversed by

the customer, integrator, payment processor,

or in the Merchant Portal.

● Declined: The payment has been declined by

the card issuer and/or acquiring processor for

a variety of reasons, such as insuﬃcient funds.

● Failed: When the payment has been Failed

appears, it is due to due to technical issues,

either with the consumer card, APM or

checkout.

● New: Payment has been initialised/created,

but the processing has not yet started.

● 3D Secure: Payment awaits 3D Secure

completion by the consumer, who has yet to

pass this phase before completing the

payment.

● Tokenised: Tokenised request completed

successfully, and token created for payment

to be processed and completed by the

acquiring bank.

● Veriﬁed: Payment is veriﬁed by the card

issuer who has fully veriﬁed the card details

and payment.

● Processing: Payment awaits completion from

the issuer and/or 3D Secure completion

before it can be fully processed and shown as

Charged or Declined.

● Abandoned: Payment has been initiated but

not yet completed by the customer and

therefore hasn’t been processed.

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Refunding a Website Payment

Our Merchant Portal provides you with

functionality to manage your transactions

easily, especially if you're using our Website

Payment solution. These include:

Refund and Partial Refund

Using our Website Payment solutions you can

process a Full or Partial Refund for any

processed Payment using our Merchant Portal.

To process a Full or Partial Refund, please:

1. Select the transaction on your Online

Payments page and click on it.

2. When our Payments Manager appears,

select either the “Refund" button, and

ﬁll in the amount you would like to

refund, either the total amount or a

partial refund amount.

3. Refunds are then processed

automatically and refunded back to the

payment method used originally.

Funds are credited to the original payment

method used for the Sale transaction and must

not exceed the actual Sale amount.

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Digital Refund Receipt

When a refund is processed, users can generate

a Digital Refund Receipt in the same way

that's currently supported via a Sale

transaction.

The receipt is emailed to the original payee; the

date on it is the date we process the transaction

and may not be the date funds are credited to

the Cardholder’s account.

Settlements and Statements

Any transactions successfully processed

through our Website Payment Solution are

automatically settled in your Bank Account

within the Settlement Period as per your

Acquiring Agreement.

Downloading your Settlement Statements

To download your Settlements Statements,

please:

1. Select the “Settlements” page on the

menu bar of our Merchant Portal.

2. Go to the “Download” button on the top

right-hand side of the screen.

3. Download either as a PDF, Excel, or CSV

ﬁle.

Set date parameters for custom downloads

To set custom date parameters:

1. Go to the top search toolbar on your

“Settlements” page.

2. Click on the dates shown.

3. Select your start and end date period

using the calendar.

4. Select the "Download" button on the top

right-hand side of the screen.

5. Select the format of the document (PDF,

Excel, or CSV ﬁle).

6. Your Statement will download to your

device.

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Settlements and Statements

Alternatively, you can use the quick date

parameter results button next to the calendar,

just to the left, which gives you the option to

search by:

● Yesterday

● Last week

● Last month

You can also search using the Filter dropdown

option on the toolbar, where you can search by:

● Account number

● Terminal type (POS or any other type)

● Store

● Terminal (terminal ID)

TIP

If no Statements are shown, there still needs to be Settlements processed. It may also be because

you still need to pass the Settlement Period from your ﬁrst transaction, or maybe there are yet to

be any successful transactions processed.

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Settlements and Statements

Settlement Period

Your Settlement Period is in your Acquiring

Agreement, and is typically from one to seven

days. All payments successfully processed are

automatically transacted to your Bank Account

within the speciﬁed Settlement Period.

Settlements explained

Once you've downloaded Your Settlement

Statement, you'll be able to explore the details

provided, such as:

● Payment amounts

● Payable amounts

● Payment methods

● Acquirer fees

● Transaction dates and times

● Settlement dates

Here's a quick example for you: Your Settlement period is seven days (please refer to your

agreement to identify your speciﬁc settlement period). You accepted Payment A on the 1st of

January; Payment B on the 2nd of January; on the 8th of January, Payment A settles into your Bank

Account, and you'll be able to view and download your Payment on your Settlements Statement in

our Merchant Portal.

Finally, on the 9th of January, Payment B is settled to your Bank Account, and you can view and

download your Payment on your Settlements Statement in our Merchant Portal.

For peace of mind, please wait for your agreed Settlement Period to allow each Payment to show on

your Bank Account.

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Billing

To keep track of all your fees from your

Settlements, you can visit the Billing section,

which will show a list of your Invoices from DNA

Payments to download for your accounting.

Downloading your Invoices

To download your Invoices, please:

1. Select the “Invoices” page on the menu

bar.

2. Go to the Invoice you’d like to download.

3. Download either as a PDF ﬁle in the

Actions section.

Set date parameters for custom downloads

To set custom date parameters:

1. Go to the top search toolbar on your

“Billing” page.

2. Click on the dates shown by month only.

3. Select your start and end date period

using the calendar.

4. From the Actions, select the "Download"

button.

5. Your Invoice will download to your

device.

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Reports

Our Reports page provides a detailed overview

and breakdown of your transactions where you

can:

● View analytics as real-time charts of your

Website Payments.

● Monitor and report on the progress of

your business’s payment activity

● Get valuable insight into your growth,

trends and much more

Using the top search toolbar bar on your

Reports page, you can access your business's

common day-to-date payment workﬂows and

search by:

● Currency

● Date

Set date parameters

To set custom date parameters:

1. Go to the top search toolbar.

2. Click on the dates shown.

3. Select your desired start and end date

period on the calendar that is then

displayed, or you can use the quick set

date parameter results button next to the

calendar dates, just to the left, which

gives you the option to search by:

● Today

● Yesterday

● This week

● Last 7 days

● This month

● Last 30 days

● Last 60 days

● Last 90 days

Reports

Once you've set the custom dates and

highlighted your date period in yellow, your

data will be ready to monitor or manage.

The top of your Reports page will display your

search results: Charged transactions, Pending

transactions, Cancelled transactions and

Refunded transactions.

Your transaction search results are also

displayed as line charts, which can be viewed

as:

● Transactions (viewed either as Amount

or Number of transactions)

● Transactions comparison (viewed either

as Amount or Number of transactions)

You can also search for transactions on these

charts by using the Status dropdown, which

shows your transactions by:

● Charged

● Refunded

● Pending

● Rejected

The circular charts show you your transactions

by:

● Payment methods

● Card methods

● Issuing banks (card payments only)

Again, these can be reﬁned using the Status

dropdown, which shows your transactions by:

● Charged

● Refunded

● Pending

● Rejected

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Exports

To keep track of all your exported payment data

CSV ﬁles from the Online Payments section,

you can visit the Exports section, which will

show a list of your exported ﬁles from DNA

Payments and their status.

What you’ll see

Once an Export is requested, you’ll see:

1. Export ID.

2. File name.

3. Document type.

4. Date requested.

5. Last updated.

6. Status (pending or exported).

Select Online Payments

To see results by for Online Payments:

1. Go to the top Document Type dropdown

toolbar on your “Exports” page.

2. Click on Online Payments

3. Your results will show as requested.

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Pioneering payment

solutions, powering

businesses to thrive

dnapayments.com

[email protected]

0208 102 8100

DNA Payments Limited (Company No.11154668 /FCA No.806630). Registered office: 10

Lower Grosvenor Place, London, SW1W 0EN. DNA Payments Limited is authorised by

the Financial Conduct Authority under the Payment Service Regulations 2017 for the

provision of payment services.